Braganca Paulista, 12917-021,
Brazil
Geeker Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Geeker Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Geeker Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Geeker Company has purchased the following applications: Acelerato Communication for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Geeker Company is running and its propensity to invest more and deepen its relationship with Acelerato or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Geeker Company revenues, which have grown to $19.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Geeker Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acelerato | Legacy | Acelerato Communication | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Geeker Company implemented Acelerato Communication in the Customer Support category to centralize internal ticket management and task boards. The deployment focused on internal service and operations teams at Geeker Company in Brazil, aligning application usage with day to day support workflows.
Deployment leveraged Acelerato Communication help desk and ticketing capabilities to track inbound requests, prioritize work, and manage task board workflows. Time tracking by ticket and ticket prioritization were configured to support accountability and workload balancing across teams, inferred from the customer testimonial describing ticket management and prioritization. The implementation emphasizes ticket lifecycle management, SLA oriented workflows, and board based task coordination consistent with Customer Support functional terminology.
Operational coverage centers on internal teams for task coordination, incident handling, and time reporting, positioning Acelerato Communication as the primary Customer Support tool for Geeker Company. Governance focused on ticket ownership, time tracking workflows, and transparency measures to improve control of work across teams. Stated outcomes include better control of work, time tracking by ticket, and improved team performance and transparency.
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