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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Geeker Company Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Acelerato Legacy Acelerato Communication Customer Support CRM n/a 2022 2022
In 2022, Geeker Company implemented Acelerato Communication in the Customer Support category to centralize internal ticket management and task boards. The deployment focused on internal service and operations teams at Geeker Company in Brazil, aligning application usage with day to day support workflows. Deployment leveraged Acelerato Communication help desk and ticketing capabilities to track inbound requests, prioritize work, and manage task board workflows. Time tracking by ticket and ticket prioritization were configured to support accountability and workload balancing across teams, inferred from the customer testimonial describing ticket management and prioritization. The implementation emphasizes ticket lifecycle management, SLA oriented workflows, and board based task coordination consistent with Customer Support functional terminology. Operational coverage centers on internal teams for task coordination, incident handling, and time reporting, positioning Acelerato Communication as the primary Customer Support tool for Geeker Company. Governance focused on ticket ownership, time tracking workflows, and transparency measures to improve control of work across teams. Stated outcomes include better control of work, time tracking by ticket, and improved team performance and transparency.
IT Decision Makers and Key Stakeholders at Geeker Company
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Geeker Company Executives
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FAQ - APPS RUN THE WORLD Geeker Company Technographics

Geeker Company is a Professional Services organization based in Brazil, with around 100 employees and annual revenues of $19.0 million.

Geeker Company operates a diverse technology stack with applications such as Acelerato Communication, covering areas like Customer Support.

Geeker Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Acelerato.

Geeker Company recently adopted applications including Acelerato Communication in 2022, highlighting its ongoing modernization strategy.

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