Government Employees Health Association
310 NE Mulberry St,
Lees Summit, 64086, MO,
United States
Lees Summit, 64086, MO,
United States
1 800-821-6136
Insurance
Government Employees Health Association Technographics
Government Employees Health Association Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Government Employees Health Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Government Employees Health Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Government Employees Health Association has purchased the following applications: Gallup Q12 for Employee Engagement in 2020, Cognizant TriZetto Facets for Core Admin Processing System in 2016, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Government Employees Health Association is running and its propensity to invest more and deepen its relationship with Gallup , Cognizant , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Government Employees Health Association revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Government Employees Health Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Government Employees Health Association Tech Stack and Enterprise Applications
Government Employees Health Association HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gallup | Legacy | Gallup Q12 | Employee Engagement | HCM | n/a | 2020 | 2021 |
In 2020 Government Employees Health Association implemented Gallup Q12 in the Employee Engagement category to measure and strengthen engagement within its Customer Care Operations call center supporting member and provider services. The Gallup Q12 deployment was executed under director level accountability during an Oct 2020 to Oct 2022 operational period and aligned people, process, technology and budget levers across the organization.
Gallup Q12 was configured as a recurring engagement survey program with manager level reporting and pulse survey cadence, integrated into daily workforce management rhythms. The implementation emphasized linking engagement signals to quality assurance metrics, with refinement of QA measurements for first contact resolution, customer effort and CSAT to create tighter feedback loops between survey results and operational performance.
Operational integration included using Workday as a central repository for agent coaching notes and consolidating Team Lead functions under one leader to streamline escalation and resolution desk processes. Cross functional governance brought IT, Training, Compliance and QA together for a tactical weekly workforce management call, and the Six Sigma and Training teams were engaged to improve new hire training experience and close skill gaps identified from engagement and QA data.
Governance changes included formalized escalation feedback loops, refined QA processes and new scheduling options including part time, flexible schedules and four day workweeks to address attrition drivers. Reported outcomes from the program included reduction in attrition and an increase in Gallup Q12 score, reflecting improved engagement in the Customer Care Operations function.
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Government Employees Health Association ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Government Employees Health Association implemented Cognizant TriZetto Facets as its Core Admin Processing System. The deployment established a centralized administrative platform to manage member enrollment and claims processing workflows across the organization.
Cognizant TriZetto Facets was configured to support enrollment modules and claims adjudication, with parallel workstreams for BI and data warehouse reporting. Project work explicitly included Trizetto Facets enrollment and claim processing automation using UiPath, TriZetto Facets BI Data Warehouse and Reporting with PowerBI including DW and CUBE testing, and API development using C# and Rest Sharp.
The implementation integrated automated testing and mobile automation stacks, migrating mobile UI from Xamarin to Appium and executing BrowserStack based device testing, while web automation used Selenium with nunit and MS Test. DevOps and release infrastructure were supported through Azure DevOps for CI/CD pipelines and production deployment, and ServiceNow was implemented to manage operational tickets and change requests.
Operational coverage spanned enrollment operations, claims operations, QA, automation engineering, and DevOps, following Agile delivery practices led by automation developers and QA analysts. Governance emphasized test driven validation, cube level BI testing, and CI/CD orchestration for ongoing releases of Cognizant TriZetto Facets within GEHA.
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Government Employees Health Association Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Government Employees Health Association implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) as its Analytics and BI platform. The initial engagement concentrated on developing design specifications for ETL processes and organizing SSIS development standards to support imports and extracts from a SQL Server 2008 data warehouse.
Workstreams delivered a standardized SSIS package framework, SSRS report catalog and report definition updates, and SSAS analytical model design, complemented by T SQL performance tuning and custom logging of ETL operations to improve maintainability and operational visibility. Development and build artifacts were produced using Microsoft Visual Studio 2008 and 2010, with source control and work item tracking in TFS.
The implementation aligned Microsoft BI tooling with an environment that included SQL Server 2008 and 2012, SSIS, SSRS, T SQL, Visio, Access, VB, C#, COBOL, JCL, and Spiral ticket tracking, enabling integration between .NET based solutions and existing operational data artifacts. Functional coverage focused on enterprise analytics and reporting across finance, actuarial, and operations teams, addressing complex health industry data processing and reporting requirements.
Governance emphasized SSIS development standards, documented ETL design specifications, custom ETL logging for future maintenance and reporting, and formalized change control through TFS and ticket tracking. Operational rollouts included structured handoffs, Visio based process documentation, and code level standards to support scalable, flexible BI solutions using Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting).
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Government Employees Health Association Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Government Employees Health Association Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Government Employees Health Association CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Government Employees Health Association ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Government Employees Health Association PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Government Employees Health Association IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Government Employees Health Association CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Government Employees Health Association
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager, Reporting and Intelligence | Manager | IT | |
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Director Solutions and Intelligence | Director | IT | |
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Senior Vice President, Chief Information Officer (CIO) | CXO | IT | |
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Director, Internal Audit | Director | Finance | |
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Controller | Director | Finance | |
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Director, Financial Planning and Analysis | Director | Finance | |
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President & CEO | CXO | Finance | |
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Manager Internal Audit | Manager | Finance | |
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Manager of Financial Planning and Analysis | Manager | Finance | |
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VP - Employee Experience | VP | HR | |
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Vice President of People and Culture | VP | HR | |
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Chief Operating Officer | CXO | Finance | |
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Chief Transformation Officer | CXO | IT | |
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VP - People & Culture | VP | HR | |
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COO, CPO | CXO | Finance | |
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Director - Technology Infrastructure Operations | Director | IT | |
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Director of Data and Analytic Solutions | Director | IT | |
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Manager - Production Control and Database Administration | Manager | IT | |
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Manager Enterprise Data Integration | Manager | IT | |
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Manager - Enterprise Data Warehouse | Manager | IT | |
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Apps Being Evaluated by Government Employees Health Association Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Government Employees Health Association IT executives and key decision makers. This section highlights Government Employees Health Association's latest recorded technology evaluations, including Okta Identity Cloud for Identity and Access Management (IAM) on 2024-07-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Government Employees Health Association digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-09 | Government Employees Health Association | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD Government Employees Health Association Technographics
Government Employees Health Association is a Insurance organization based in United States,
with around 1500 employees and annual revenues of $1.00 billion.
Government Employees Health Association operates a diverse technology stack with applications such as
Gallup Q12, Cognizant TriZetto Facets and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like Employee Engagement, Core Admin Processing System and Analytics and BI.
Government Employees Health Association has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Gallup, Cognizant and Microsoft.
Government Employees Health Association recently adopted applications including
Bubble Platform in 2022, Adobe Connect in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Government Employees Health Association’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Government Employees Health Association’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Government Employees Health Association technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.