Edmonton, T5K 0J8, AB,
Canada
General Bank Of Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by General Bank Of Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 General Bank Of Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that General Bank Of Canada has purchased the following applications: Thought Machine Vault Core for Core Banking in 2025, Microsoft 365 for Collaboration in 2019, 8x8 Virtual Office for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems General Bank Of Canada is running and its propensity to invest more and deepen its relationship with Thought Machine , Inovatec , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing General Bank Of Canada revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for General Bank Of Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thought Machine | Legacy | Thought Machine Vault Core | Core Banking | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, General Bank of Canada selected Thought Machine Vault Core as its Core Banking platform, embedding the vendor’s cloud-native technology into the bank’s product development roadmap. The announcement frames Vault Core as the central platform for new core banking product development and signals a gradual, bank-wide adoption approach rather than a single-phase cutover.
Implementation focuses on Vault Core’s real-time architecture and universal product engine, which General Bank of Canada will use to design, configure, and service financial products from first principles. Configuration and product definition workflows are being centralized in Vault Core to enable rapid creation and lifecycle management of deposit and lending products, real-time account and transaction processing, and programmable product rules consistent with Core Banking functional patterns.
Operational coverage centers on product engineering and distribution functions, positioning GBC to act as a Bank-to-Business-to-Consumer provider that manufactures products for third party channels and fintech partners. The deployment is described as cloud-native and API-oriented, with Thought Machine’s cloud engineering capability cited as the delivery source for a scalable, high-performance platform that supports distribution through multiple partner channels.
Governance and rollout emphasize a phased adoption model where new product development is focused in Vault Core, enabling GBC to standardize product configuration, release processes, and operational controls across the bank. Explicitly stated outcomes include increased configurability, efficiency, and agility, and a strategic objective to become a financial product manufacturer serving the Canadian fintech community and B2B2C distribution partners.
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Virtual Office | Call Center | CRM | n/a | 2022 | 2022 |
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Call Center | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2021 | 2021 |
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