General Communication
2550 Denali Street, Suite 100,
Anchorage, 99503, AK,
United States
Anchorage, 99503, AK,
United States
1 800-800-4800
Communications
General Communication Technographics
General Communication Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by General Communication and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 General Communication employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that General Communication has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Moodle LMS for Learning and Development in 2018, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems General Communication is running and its propensity to invest more and deepen its relationship with Oracle , Moodle , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing General Communication revenues, which have grown to $480.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for General Communication intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
General Communication Tech Stack and Enterprise Applications
General Communication ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017 General Communication Inc implemented Oracle Cloud ERP as an ERP Financial platform to centralize project accounting, billing, revenue recognition and general ledger responsibilities across its Anchorage operations. The engagement focused on Oracle Cloud Application R12 components and Oracle Project modules to align financial processes with corporate chart of accounts, ledger structures and enterprise organization design.
The implementation included Oracle Project Portfolio Management, Oracle Project Costing and Oracle Project Billing along with Oracle Fusion Projects Billing functionality. Configurations covered contract setups and contract based billing models including fixed price, percent complete, percent spent, as invoiced and as incurred revenue and invoicing methods, plus project foundation constructs such as project types, templates, copy project routines, team member security and transaction sources.
Integration work explicitly included AR integration for invoicing and revenue accounting and functional design of conversion and integration programs to move transactional project and revenue data into the Oracle Cloud ERP environment. The environment referenced Oracle Cloud Application R12 with Project Accounting, GL and Revenue modules, and project teams interacted directly with end users and infrastructure teams to validate end to end invoicing and accounting flows.
Governance and rollout progressed through CRP1, CRP2, UAT and Go Alive, with coordinated development schedules and cross team activities for testing and debugging, user training and documentation. The project responsibilities included business process analysis, finalizing chart of accounts and ledgers, developing business specifications for system modifications, and providing support during cut over and post go live phases.
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General Communication HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, General Communication implemented Moodle LMS to provide a web‑hosted Learning and Development platform accessible from its corporate website. The deployment of Moodle LMS is positioned to serve enterprise learning needs for General Communication, a communications company with approximately 1,800 employees, by centralizing course delivery and learner access through the public site.
The implementation leverages core Learning and Development capabilities typical of a learning management system, including course catalog and enrollment management, role based user provisioning, assessment and progress tracking, content hosting for multimedia and packaged content, and certification or competency workflows. Configuration emphasis appears to be on web delivered course access and centralized content administration, using Moodle LMS as the primary tool for course creation, learner management, and reporting.
Governance and operational control are oriented to corporate L&D functions, with a site based rollout model that places course consumption and administration on the company website. Content governance, role segregation between learners and administrators, and standard LMS workflow controls drive how training is authored, published, and consumed in the Learning and Development environment. General Communication Moodle LMS Learning and Development supports the organization by consolidating employee learning and formal training delivery through a single, web accessible learning platform.
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General Communication ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, General Communication extended its deployment of Oracle Field Service Cloud, formerly TOA ETAdirect, to address persistent field data capture and dispatch inefficiencies. The implementation targeted remote communications sites across the companys Alaska footprint, aligning the Oracle Field Service Cloud deployment with General Communications Field Service Management strategy to surface node and hardware data directly at the point of service.
The work focused on configuration of Oracle Field Service Cloud to expose node location and critical hardware fields to technicians mobile devices, and to enable automated routing and scheduling based on work and performance profiles. Oracle Field Service Cloud was configured to automatically schedule routine work, and technicians see imported node location and node field data when they review completed jobs, reducing manual post‑work data entry.
Integration choices emphasized Oracle Field Service Clouds flexibility, including interfaces with General Communications customer support and billing platforms that were being migrated during the original selection. The project unified previously siloed node address data so dispatchers could access node and hardware information directly within Oracle Field Service Cloud rather than querying a separate database, improving data synchronization between field capture and dispatch workflows.
Operational governance shifted responsibility for visibility and configuration to application engineers who enable the specific node and hardware fields inside Oracle Field Service Cloud, while dispatch teams refocused on high‑priority exceptions instead of manual node association. The Field Service Management rollout preserved the core application without major alterations by using built‑in configurability to turn on required visibility and scheduling rules, and dispatchers gained real‑time technician ETA visibility to optimize routing across long distances in Alaska.
Results explicitly stated by General Communication include automated scheduling of 95% of work orders and an average savings of 45 workdays per year in the dispatch department after the enhancements to Oracle Field Service Cloud. These outcomes reflect tighter coupling of field data capture, scheduling automation, and dispatcher visibility within the companys Field Service Management environment.
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OSS/BSS | ERP Services and Operations |
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2016 | 2016 |
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OSS/BSS | ERP Services and Operations |
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2020 | 2020 |
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General Communication AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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General Communication Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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General Communication Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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General Communication CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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General Communication ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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General Communication PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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General Communication IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SD-WAN | IaaS |
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2018 | 2018 |
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General Communication CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at General Communication
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by General Communication Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from General Communication IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the General Communication digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD General Communication Technographics
General Communication is a Communications organization based in United States,
with around 1800 employees and annual revenues of $480.0 million.
General Communication operates a diverse technology stack with applications such as
Oracle Cloud ERP, Moodle LMS and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Learning and Development and Field Service Management.
General Communication has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Moodle.
General Communication recently adopted applications including
Oracle Field Service Cloud (ex TOA ETAdirect) in 2022, Oracle CX Cloud in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of General Communication’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates General Communication’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete General Communication technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.