Melbourne, 3153, VIC,
Australia
Genesis Fitness Clubs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Genesis Fitness Clubs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Genesis Fitness Clubs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Genesis Fitness Clubs has purchased the following applications: Ascender Preceda for Core HR in 2012, Xplor Clubware Gym Management for Gym Management in 2016, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Genesis Fitness Clubs is running and its propensity to invest more and deepen its relationship with Ascender , WorkForce Software , Xplor Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Genesis Fitness Clubs revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Genesis Fitness Clubs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, Genesis Fitness Clubs implemented Ascender Preceda as its Core HR application. The rollout targeted more than 200 sites and roughly 4,000 active employees across Australia and Saudi Arabia, and included transfer and cleansing of approximately 5,000 current and historical employee records from Attaché.
Ascender Preceda was configured to provide core HR administration and a payroll engine alongside a self service module for employees and managers, with configuration emphasis on payroll transactions such as bonus payments, salary increases, promotions and commissions. Operational configuration supported end to end payroll processing, superannuation administration and maintenance of employee master data, reflecting typical Core HR functional workflows.
The implementation included reconciliation activities against financial and inventory systems, with payroll account analysis and ledger accuracy validation performed to support monthly close activities. Operational scope encompassed payroll processing and transaction handling for discrete company groups, including management of payroll for approximately 800 employees across eight companies, and ongoing remit of superannuation payments.
Governance and rollout focused on training managers, employees and payroll colleagues, administration of the self service module and documentation of progressive discipline and HR procedures. Day to day operations emphasized centralized payroll administration, stakeholder engagement across management levels and Controller level support for month end accounting reconciliations.
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Payroll | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xplor Technologies | Legacy | Xplor Clubware Gym Management | Gym Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Genesis Fitness Clubs implemented Xplor Clubware Gym Management across four clubs, operating in Cessnock, Rutherford, Maitland and Mayfield. The deployment supported front desk operations and regional administration workflows used by the Regional Administration Officer and the Customer Service Manager to oversee management, reception and crèche teams while centralizing membership records and transaction processing in Xplor Clubware Gym Management.
The implementation focused on membership management and contract processing, with staff entering new member and current member details directly into Clubware and filing member contracts after scanning or faxing. Operational capabilities included membership sales and goal setting, complaints resolution processes, overdue and debt collection account handling, and routine financial tasks such as banking, accounts payable and invoicing. Rostering and payroll activities were executed via EmpLive, with timesheets finalized for HR submission, and Debit Success was used to manage recurring debit contracts and payment setups.
Integrations and operational coverage reflect explicit system touch points and team responsibilities, integrating Clubware with EmpLive for workforce scheduling, Debit Success for contract billing, and Ask Nicely for NPS monitoring alongside standard productivity tools such as Microsoft Office. Governance and process controls included monthly WHS and administration audits, structured training and development for all teams, documented complaints resolution workflows, and close operational coordination between club managers and regional administration to maintain consistent front desk, customer service and finance practices.
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Gym Management | ERP Services and Operations |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Genesis Fitness Clubs deployed Microsoft 365 to support Collaboration across its Australian operations. The deployment targets a mid-market leisure and hospitality operator with approximately 220 employees, positioning Microsoft 365 as the primary collaboration and productivity platform for corporate and club staff.
The implementation uses Microsoft 365 core collaboration capabilities, with evidence of Office 365 Mail handling surfaced on the public website indicating Exchange Online based mail flows. Microsoft 365 is used to provide email, cloud document storage and sharing, and real-time communications and co-authoring features consistent with the Collaboration category.
Operational coverage is company-wide for internal communications, member-facing coordination, and back-office administrative workflows, and it integrates with the public website for mail handling via Office 365 Mail. Authentication and access control are handled through Microsoft identity services to centralize user provisioning and tenancy administration for staff across locations in Australia.
Governance is organized around a central Microsoft 365 tenant model, with tenant-level policy controls for mailbox configuration, document sharing, and collaboration policies. The implementation emphasizes standard Microsoft 365 collaboration workflows, centralized administration of users and mail routing, and control of document access and sharing for business functions that include operations, member services, and corporate administration.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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