Gdansk, 80-387,
Poland
GetResponse Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by GetResponse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 GetResponse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GetResponse has purchased the following applications: Stripe Payments for Payment Processing in 2020, Workable ATS for Applicant Tracking System in 2020, LiveChat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GetResponse is running and its propensity to invest more and deepen its relationship with Stripe , Workable , Activy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GetResponse revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GetResponse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, GetResponse implemented Stripe Payments on its website. The deployment provided Payment Processing capabilities to support online checkout and subscription flows for the company's Professional Services business, and it focused on handling card and alternative payment methods through the public site.
Configuration work concentrated on integrating Stripe Payments' hosted and API-driven components to enable tokenized card capture, recurring billing orchestration, and secure authorization and settlement, reflecting standard Payment Processing functional modules. Implementation activities included checkout session orchestration, payment method configuration, and webhook event handling to track payment lifecycle events and reduce sensitive data exposure on GetResponse infrastructure.
Operational coverage centered on the GetResponse website checkout flows and subscription management processes, aligning Payment Processing with finance, billing, and customer success workflows. Governance incorporated role-based access to payment operations, centralized event logging for reconciliation, and use of fraud controls and dispute handling patterns available within Stripe Payments to support operational monitoring and manual review by payments and finance teams.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, GetResponse implemented Workable ATS to centralize external hiring flows. The Workable ATS is embedded on the GetResponse careers pages and captures candidate applications directly into the recruitment pipeline, supporting Talent Acquisition and HR operations within the Professional Services organization based in Poland.
Configuration emphasizes core Applicant Tracking System capabilities such as job posting and distribution, structured application forms, resume parsing, candidate pipeline management, and interview scheduling. The implementation standardizes requisition creation and stage-based candidate tracking, and applies automation for status updates and candidate communications to reduce manual workflow overhead.
Workable on their website feeds applicant records into the centralized ATS, enabling recruiters and hiring managers to work from a single candidate profile for evaluation and decisioning. Governance is managed by HR talent acquisition with role based access controls and standardized hiring workflows to enforce consistent evaluation and approval steps across recruitment activities.
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Employee Engagement | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 GetResponse implemented LiveChat on its website to introduce real-time customer messaging and online engagement. The deployment of LiveChat aligns with the Chatbots and Conversational AI category and was positioned to support customer support and inbound lead capture through an embedded web chat experience.
The LiveChat implementation was delivered as a cloud-hosted, widget-based conversation layer embedded in public web pages, providing real-time messaging, visitor context and session transcripts. Functional capabilities aligned with the deployment include chat routing and queueing, canned responses and agent-side conversation history, and basic reporting and transcript export to support operational monitoring.
Operationally the LiveChat deployment was used to instrument support and sales-facing workflows on the GetResponse website, enabling agents to handle inbound queries and capture leads during web sessions. Governance focused on agent workflow restructuring and conversational handling standards, with configuration centered on widget behavior, agent roles and canned response libraries to standardize customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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