Gibsons Restaurant Group
750 N. Orleans, Suite 210,
Chicago, 60654, IL,
United States
Chicago, 60654, IL,
United States
1 312-587-0575
Leisure and Hospitality
Gibsons Restaurant Group Technographics
Gibsons Restaurant Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gibsons Restaurant Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Gibsons Restaurant Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gibsons Restaurant Group has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2014, Paylocity HCM for Core HR in 2017, ReServe Interactive for Reservation and Booking Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gibsons Restaurant Group is running and its propensity to invest more and deepen its relationship with Microsoft , Visa , Paylocity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gibsons Restaurant Group revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gibsons Restaurant Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gibsons Restaurant Group Tech Stack and Enterprise Applications
Gibsons Restaurant Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Gibsons Restaurant Group implemented Microsoft Dynamics GP. The deployment positioned Microsoft Dynamics GP in the ERP Financial category as the core finance system to centralize accounting for its multiunit restaurant portfolio, covering eleven restaurants operating in the Greater Chicago Area and corporate finance supporting a 3000 employee organization.
The implementation concentrated on core financial modules, including accounts payable invoice review and posting, vendor maintenance, accounts receivable customer code creation and deposit posting for private dining sales, general ledger posting, cash management, and standardized financial reporting. Microsoft Dynamics GP was configured to support weekly comparative sales reporting and to record credits and chargebacks as part of routine AP and AR workflows.
Operational workflows incorporated reconciliation between point of inventory control and financial records, specifically reconciling Compeat inventory software data against daily financial sheets and the records maintained in Microsoft Dynamics GP. The deployment covered transactional operations for AP and AR across restaurant sites and corporate finance, and it formalized procedures for invoice processing, vendor upkeep, deposit handling, and dispute or chargeback monitoring.
Governance changes included standardizing vendor maintenance and invoice posting procedures, centralizing AR deposit entry into Microsoft Dynamics GP, and instituting routine reconciliation and reporting cadence to align restaurant-level financial activity with corporate books. These process controls were embedded into finance team daily operations to create a single ERP Financial source of record for restaurant accounting and treasury workflows.
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Payment Processing | ERP |
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2020 | 2020 |
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Gibsons Restaurant Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paylocity | ADP Vantage HCM | Paylocity HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Gibsons Restaurant Group implemented Paylocity HCM as its Core HR solution. The rollout replaced ADP Vantage HCM and was designed to centralize human resources and payroll functions across the group's restaurant operations. The implementation covered enterprise HR processes for approximately 3,000 employees and aligned HR ownership under the Director of Human Resources reporting to the Controller. A dedicated HR and payroll team executed configuration, testing, and change management activities during the phased deployment.
Paylocity HCM was configured to support core HRIS records, payroll processing, onboarding, applicant tracking, employee self service, and benefits administration workflows, enabling paperless hiring and lifecycle management. Configuration emphasized standard Core HR functional workflows such as digital onboarding, automated benefits enrollment, and manager self service for approvals and personnel changes. Security roles and HRIS data models were defined to separate HR, payroll, and managerial access and to enforce governance across modules.
Integration work was coordinated with internal IT to provision interim online application capabilities and to migrate employee records into Paylocity HCM, with HR and payroll teams validating payroll and benefits reconciliations. Operational coverage extended across HR and payroll departments and the restaurant sites where HR case management, onboarding, and time keeping related workflows were applied. Governance was established through HR led ownership, with a core team of four HR and payroll professionals driving configuration, training, and the phased rollout across locations.
During the period surrounding the implementation, broader HR transformation activities including paperless ATS, onboarding, and a formal safety program were documented as producing outcomes such as a 40 percent reduction in employee complaints, a decrease in turnover from 75.8 percent to 37.1 percent, and a reduction in workers compensation incurred claims from 200,000 to 23,000. These outcomes were reported by the HR leadership team as part of the lifecycle and governance changes concurrent with the Core HR implementation. Paylocity HCM is referenced as the central HR platform supporting the adopted workflows.
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2017 | 2017 |
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Talent Assessment | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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Gibsons Restaurant Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Infor | Legacy | ReServe Interactive | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Gibsons Restaurant Group deployed ReServe Interactive as its customer-facing booking engine. The deployment placed ReServe Interactive on their website to manage online reservations and initial guest intake.
The implementation focused on Reservation and Booking Management capabilities including an embedded online booking widget, a central reservation engine for real-time availability, and table and waitlist management to coordinate front-of-house assignments. ReServe Interactive was configured to capture guest profiles and confirmation workflows, aligning web bookings with in-venue service handoffs. Configuration emphasized booking rules such as time windows and party sizing which are common in Reservation and Booking Management implementations.
Operationally the system lives on the public website, routing confirmed reservations into host station workflows and providing guest-facing booking and confirmation pages. The deployment supported customer service and front-of-house staff functions, standardizing how online bookings enter operational workflows. Integrations are limited to the website booking surface as stated, with no additional system integrations specified.
Governance centered on centralized configuration of booking rules and host procedures, with rollout activities focused on embedding the booking widget and training front-of-house teams. Gibsons Restaurant Group uses ReServe Interactive for Reservation and Booking Management to support online reservations and front-of-house booking operations.
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Gibsons Restaurant Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Gibsons Restaurant Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Gibsons Restaurant Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Gibsons Restaurant Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Gibsons Restaurant Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Gibsons Restaurant Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Gibsons Restaurant Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Gibsons Restaurant Group
| First Name | Last Name | Title | Function | Department | Phone | |
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VP HR | VP | HR | |
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Senior Human Resources Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Payroll Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Gibsons Restaurant Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gibsons Restaurant Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gibsons Restaurant Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Gibsons Restaurant Group Technographics
Gibsons Restaurant Group is a Leisure and Hospitality organization based in United States,
with around 3000 employees and annual revenues of $600.0 million.
Gibsons Restaurant Group operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Paylocity HCM and ReServe Interactive,
covering areas like ERP Financial, Core HR and Reservation and Booking Management.
Gibsons Restaurant Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Paylocity and Infor.
Gibsons Restaurant Group recently adopted applications including
WooCommerce in 2022, Twilio Sendgrid in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gibsons Restaurant Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gibsons Restaurant Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gibsons Restaurant Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.