Gigi's Cupcakes
550 Bailey Ave,
Fort Worth, 76107, TX,
United States
Fort Worth, 76107, TX,
United States
1 817-363-7000
Consumer Packaged Goods
Gigi's Cupcakes Technographics
Gigi's Cupcakes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gigi's Cupcakes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Gigi's Cupcakes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gigi's Cupcakes has purchased the following applications: Apple Pay for Payment Processing in 2021, Altametrics Human Resources for Core HR in 2017, Tidio Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gigi's Cupcakes is running and its propensity to invest more and deepen its relationship with Apple , Recharge Payments , Altametrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gigi's Cupcakes revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gigi's Cupcakes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gigi's Cupcakes Tech Stack and Enterprise Applications
Gigi's Cupcakes ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Gigi's Cupcakes implemented Apple Pay on its customer-facing website for Payment Processing. The deployment concentrated on embedding Apple Pay wallet flows into the online checkout, enabling browser-based payment acceptance as part of the ecommerce storefront. Apple Pay is presented as a payment method within the site checkout experience and is the primary Payment Processing signal on the storefront.
The implementation addressed payment acceptance and checkout orchestration, incorporating wallet-based authentication and tokenized transaction handoff to the merchant payment path. Operational ownership and governance were positioned with ecommerce and finance teams, requiring updates to payment reconciliation and checkout processing controls to accommodate wallet receipts and tokenization workflows. The scope of the rollout is limited to the online storefront and focuses on streamlining customer-facing payment interactions via Apple Pay.
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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Gigi's Cupcakes HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Altametrics | Legacy | Altametrics Human Resources | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Gigi's Cupcakes implemented Altametrics Human Resources as its centralized Human Resources system to manage workforce processes for roughly 300 employees across the United States. The Altametrics Human Resources deployment served as the primary HRIS for the company, aligning employee records, scheduling, time and attendance, benefits administration, payroll-related workflows, and employee self-service under a single application.
Configuration work emphasized retail operations and corporate HR process standardization, with the Altametrics Human Resources configuration tuned for scheduling accuracy and store-level workforce controls. Functional modules implemented included core HR data management, scheduling and labor management, time capture and attendance workflows, benefits administration, and employee self-service portals for routine HR transactions.
Operational ownership was centered on corporate HR working with store managers to operationalize policies and scheduling rules, and rollout followed a phased adoption model across sites to embed consistent procedures. Governance focused on centralized data stewardship and manager-level controls for scheduling and attendance, reinforcing consistent workforce management practices across Gigi's Cupcakes.
Richard Del Valle Chief Business Officer described Altametrics as integral to company culture and a long term partner, noting sustained use over more than 15 years and citing improved operational outcomes including fewer service quality issues tied to execution such as rare instances of a steak returned for incorrect cooking temperature. These statements reflect explicit customer outcomes and long duration technology alignment with business operations.
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Gigi's Cupcakes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Gigi's Cupcakes implemented Tidio Live Chat as an on-site engagement channel, deploying the Tidio Live Chat widget across its public website to support customer inquiries and order-related conversations. The implementation aligns with the Chatbots and Conversational AI category and serves the companys ecommerce and customer support touchpoints for this United States based consumer packaged goods brand with roughly 300 employees.
The deployment focuses on web-embedded chat functionality and standard conversational AI capabilities, including live agent messaging, automated bot flows, visitor session monitoring, canned responses, and lead capture workflows consistent with Chatbots and Conversational AI solutions. Operational governance is concentrated on support and online sales workflows, with configurations for business hours routing, escalation to human agents, and scripted automation for common order and product questions, reflecting a lightweight SaaS chat architecture embedded in the digital storefront.
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Gigi's Cupcakes Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Gigi's Cupcakes eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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Gigi's Cupcakes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Gigi's Cupcakes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Gigi's Cupcakes
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Gigi's Cupcakes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gigi's Cupcakes IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gigi's Cupcakes digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Gigi's Cupcakes Technographics
Gigi's Cupcakes is a Consumer Packaged Goods organization based in United States,
with around 300 employees and annual revenues of $30.0 million.
Gigi's Cupcakes operates a diverse technology stack with applications such as
Apple Pay, Altametrics Human Resources and Tidio Live Chat,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Gigi's Cupcakes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Altametrics and Tidio.
Gigi's Cupcakes recently adopted applications including
Apple Pay in 2021, Punchh in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gigi's Cupcakes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gigi's Cupcakes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gigi's Cupcakes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.