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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Gilon Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
HyosungITX Legacy HyosungITX RingCloud Customer Support CRM n/a 2023 2023 In 2023, Gilon implemented HyosungITX RingCloud as its Customer Support solution on the company website. Gilon is a South Korea life sciences firm with 20 employees, and the deployment is focused on capturing and managing web-originated customer and partner inquiries through the site. The HyosungITX RingCloud implementation uses web-facing support functionality aligned with Customer Support platforms, configured to capture chat sessions and form-based inquiries, convert submissions into tracked tickets, and enable agent assignment and workflow status tracking. The deployment leverages HyosungITX RingCloud features such as an embedded web chat widget and knowledge base style content to support product inquiries and service request intake. Operational coverage is concentrated on online customer engagement for product and service teams in South Korea, with administrative configuration performed by internal support ownership. Governance was organized around ticket ownership, response workflows, and escalation paths to align with existing customer service processes, and the HyosungITX RingCloud cloud-oriented deployment model supports vendor-side updates and ongoing configuration management.
IT Decision Makers and Key Stakeholders at Gilon
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Gilon Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Gilon Technographics

Gilon is a Life Sciences organization based in South Korea, with around 20 employees and annual revenues of $2.0 million.

Gilon operates a diverse technology stack with applications such as HyosungITX RingCloud, covering areas like Customer Support.

Gilon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as HyosungITX.

Gilon recently adopted applications including HyosungITX RingCloud in 2023, highlighting its ongoing modernization strategy.

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