Seongnam-si, 13291,
South Korea
Gilon Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Gilon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Gilon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gilon has purchased the following applications: HyosungITX RingCloud for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gilon is running and its propensity to invest more and deepen its relationship with HyosungITX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gilon revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gilon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| HyosungITX | Legacy | HyosungITX RingCloud | Customer Support | CRM | n/a | 2023 | 2023 | In 2023, Gilon implemented HyosungITX RingCloud as its Customer Support solution on the company website. Gilon is a South Korea life sciences firm with 20 employees, and the deployment is focused on capturing and managing web-originated customer and partner inquiries through the site. The HyosungITX RingCloud implementation uses web-facing support functionality aligned with Customer Support platforms, configured to capture chat sessions and form-based inquiries, convert submissions into tracked tickets, and enable agent assignment and workflow status tracking. The deployment leverages HyosungITX RingCloud features such as an embedded web chat widget and knowledge base style content to support product inquiries and service request intake. Operational coverage is concentrated on online customer engagement for product and service teams in South Korea, with administrative configuration performed by internal support ownership. Governance was organized around ticket ownership, response workflows, and escalation paths to align with existing customer service processes, and the HyosungITX RingCloud cloud-oriented deployment model supports vendor-side updates and ongoing configuration management. |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||