Gismart
22 Great Marlborough Street,
London, W1F 7HU,
United Kingdom
London, W1F 7HU,
United Kingdom
44 74 5332-3642
Professional Services
Gismart Technographics
Gismart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gismart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6 Gismart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gismart has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, FreshDesk Customer Support for Customer Support in 2018, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gismart is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gismart revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gismart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gismart Tech Stack and Enterprise Applications
Gismart Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Gismart implemented Zoom to provide Audio Video and Web Conferencing. Gismart, a United Kingdom professional services firm with six employees, uses Zoom on their website to surface live meeting links and browser-based conferencing to site visitors and partners.
The deployment is a cloud-hosted Zoom configuration embedded into the corporate web pages, relying on the Zoom web client for browser access and vendor-side conferencing infrastructure. Functional capabilities align with Audio Video and Web Conferencing workflows, including scheduled meetings, instant video sessions, screen sharing, and attendee access via public web links. Operational scope covers organization-wide internal collaboration and external customer-facing engagement, with meeting scheduling and link distribution handled through company accounts and standard calendar invites and email. Governance is lightweight and managed at the account level for the six-person team, emphasizing web embedding and cloud configuration rather than on-premises components.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Gismart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, Gismart implemented FreshDesk Customer Support as its Customer Support solution and embedded the FreshDesk Customer Support web widget on its corporate website. The deployment is a cloud hosted SaaS configuration sized for a six person professional services firm, configured to capture web and email enquiries into a centralized ticketing queue. Core functional modules were configured including ticket management, automated email to ticket routing, canned responses, knowledge base publishing, and basic SLA and assignment rules consistent with Customer Support implementations. The configuration emphasizes a single support queue and lightweight workflow automation to match the company operating model.
Operational coverage is focused on front line customer inquiries originating from the website, with the FreshDesk Customer Support instance serving as the primary customer interaction and ticket orchestration layer. Governance centers on ticket triage, response templates, knowledge base ownership, and role based access controls assigned to the internal support cohort. The implementation reflects standard Customer Support practices for small teams using a web widget to centralize customer communications and case handling.
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Gismart ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022 Gismart implemented Atlassian Jira Service Desk as its customer-facing support channel, embedding Atlassian Jira Service Desk on the company website to handle inbound requests, and aligning the deployment to the IT Service Management category. The deployment is positioned to provide a structured service desk front end for web visitors, consolidating incident intake and service requests into a single ticketing layer.
Configuration focuses on core IT Service Management capabilities such as ticketing and request management, a web service portal for external users, configurable request types and queues, workflow automation for triage and assignment, and knowledge base support for self-service. The implementation emphasizes service desk workflows and SLA-oriented queuing consistent with standard IT Service Management practices.
Operational coverage centers on web-based customer support and small team internal IT operations, with the service desk acting as the primary intake point for support issues submitted via the website. No other system integrations are documented in the source, so the implementation is described as a web-embedded service desk solution rather than an integrated enterprise ecosystem.
Governance and process work included defining triage flows, queue ownership and escalation paths within the application, and configuring request routing and automation to suit a lean organizational model. The narrative reflects an implementation aimed at centralizing support intake on the website using Atlassian Jira Service Desk within the IT Service Management discipline.
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Gismart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Gismart
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gismart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gismart IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gismart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gismart Technographics
Gismart is a Professional Services organization based in United Kingdom,
with around 6 employees and annual revenues of $1.0 million.
Gismart operates a diverse technology stack with applications such as
Zoom, FreshDesk Customer Support and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Customer Support and IT Service Management.
Gismart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Freshworks and Atlassian.
Gismart recently adopted applications including
Birch in 2024, Slack Connect in 2022 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gismart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gismart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gismart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.