Andermatt, 6490,
Switzerland
Glacier Express Switzerland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Glacier Express Switzerland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Glacier Express Switzerland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glacier Express Switzerland has purchased the following applications: Capptoo Screver Experience Cloud EX for Employee Experience in 2019, Cloudinary DAM for Digital Asset Management in 2025, Adobe Commerce (ex Magento) for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glacier Express Switzerland is running and its propensity to invest more and deepen its relationship with Capptoo , Cloudinary , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glacier Express Switzerland revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glacier Express Switzerland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capptoo | Legacy | Capptoo Screver Experience Cloud EX | Employee Experience | HCM | n/a | 2019 | 2019 |
In 2019, Glacier Express Switzerland deployed Capptoo Screver Experience Cloud EX to capture guest feedback via onboard iPads and to instrument survey capture within the train infotainment, the deployment was classified under Employee Experience and focused on customer experience management for onboard services. The implementation is positioned as a CX initiative across Glacier Express operations in Switzerland, targeting guest feedback collection and operational responsiveness.
Glacier Express implemented the Capptoo Screver Experience Cloud EX feedback and CX management capabilities, configuring onboard survey workflows, real-time dashboarding, and mobile notification triggers. The Screver feedback module was used to collect structured guest ratings and open-text feedback, and dashboards were configured to visualize results for operational teams and management.
Integrations included embedding surveys into the train infotainment system and provisioning onboard iPads as data entry points, while mobile staff notifications delivered alerts to train personnel for timely follow-up. Operational scope covered onboard guest services and train operations in Switzerland, with business functions impacted including customer experience, guest services, and frontline operations.
Governance centered on operationalizing feedback through real-time dashboards and mobile alerting workflows to enable faster issue triage and response, the rollout emphasized instrumenting customer feedback touchpoints and routing items to onboard staff for action. The implementation delivered much faster insight and improved operational responsiveness as part of Glacier Express Switzerland’s Employee Experience capability.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudinary | Legacy | Cloudinary DAM | Digital Asset Management | Content Management | n/a | 2025 | 2025 |
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Web Content Management | Content Management |
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2011 | 2011 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2019 | 2019 |
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