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Michelin, an e2open customer evaluated Oracle Transportation Management

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Glacier Express Switzerland Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Capptoo Legacy Capptoo Screver Experience Cloud EX Employee Experience HCM n/a 2019 2019
In 2019, Glacier Express Switzerland deployed Capptoo Screver Experience Cloud EX to capture guest feedback via onboard iPads and to instrument survey capture within the train infotainment, the deployment was classified under Employee Experience and focused on customer experience management for onboard services. The implementation is positioned as a CX initiative across Glacier Express operations in Switzerland, targeting guest feedback collection and operational responsiveness. Glacier Express implemented the Capptoo Screver Experience Cloud EX feedback and CX management capabilities, configuring onboard survey workflows, real-time dashboarding, and mobile notification triggers. The Screver feedback module was used to collect structured guest ratings and open-text feedback, and dashboards were configured to visualize results for operational teams and management. Integrations included embedding surveys into the train infotainment system and provisioning onboard iPads as data entry points, while mobile staff notifications delivered alerts to train personnel for timely follow-up. Operational scope covered onboard guest services and train operations in Switzerland, with business functions impacted including customer experience, guest services, and frontline operations. Governance centered on operationalizing feedback through real-time dashboards and mobile alerting workflows to enable faster issue triage and response, the rollout emphasized instrumenting customer feedback touchpoints and routing items to onboard staff for action. The implementation delivered much faster insight and improved operational responsiveness as part of Glacier Express Switzerland’s Employee Experience capability.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cloudinary Legacy Cloudinary DAM Digital Asset Management Content Management n/a 2025 2025
Web Content Management Content Management 2011 2011
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Commerce (ex Magento) eCommerce eCommerce n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2019 2020
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2020 2020
Marketing Analytics CRM 2022 2022
Tag Management CRM 2020 2020
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at Glacier Express Switzerland
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Glacier Express Switzerland Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Glacier Express Switzerland Technographics

Glacier Express Switzerland is a Transportation organization based in Switzerland, with around 60 employees and annual revenues of $30.0 million.

Glacier Express Switzerland operates a diverse technology stack with applications such as Capptoo Screver Experience Cloud EX, Cloudinary DAM and Adobe Commerce (ex Magento), covering areas like Employee Experience, Digital Asset Management and eCommerce.

Glacier Express Switzerland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Capptoo, Cloudinary and Adobe Systems.

Glacier Express Switzerland recently adopted applications including Cloudinary DAM in 2025, Usercentrics Consent Management Platform (CMP) in 2024 and Adform in 2023, highlighting its ongoing modernization strategy.

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Our research team continuously updates Glacier Express Switzerland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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