List of Capptoo Screver Experience Cloud EX Customers
zürich, 8001,
Switzerland
Since 2010, our global team of researchers has been studying Capptoo Screver Experience Cloud EX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capptoo Screver Experience Cloud EX for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capptoo Screver Experience Cloud EX for Employee Experience include: Optus, a Australia based Communications organisation with 8000 employees and revenues of $5.10 billion, MSD Switzerland, a Switzerland based Life Sciences organisation with 1000 employees and revenues of $200.0 million, Glacier Express Switzerland, a Switzerland based Transportation organisation with 60 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Capptoo Screver Experience Cloud EX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Glacier Express Switzerland | Transportation | 60 | $30M | Switzerland | Capptoo | Capptoo Screver Experience Cloud EX | Employee Experience | 2019 | n/a | In 2019, Glacier Express Switzerland deployed Capptoo Screver Experience Cloud EX to capture guest feedback via onboard iPads and to instrument survey capture within the train infotainment, the deployment was classified under Employee Experience and focused on customer experience management for onboard services. The implementation is positioned as a CX initiative across Glacier Express operations in Switzerland, targeting guest feedback collection and operational responsiveness. Glacier Express implemented the Capptoo Screver Experience Cloud EX feedback and CX management capabilities, configuring onboard survey workflows, real-time dashboarding, and mobile notification triggers. The Screver feedback module was used to collect structured guest ratings and open-text feedback, and dashboards were configured to visualize results for operational teams and management. Integrations included embedding surveys into the train infotainment system and provisioning onboard iPads as data entry points, while mobile staff notifications delivered alerts to train personnel for timely follow-up. Operational scope covered onboard guest services and train operations in Switzerland, with business functions impacted including customer experience, guest services, and frontline operations. Governance centered on operationalizing feedback through real-time dashboards and mobile alerting workflows to enable faster issue triage and response, the rollout emphasized instrumenting customer feedback touchpoints and routing items to onboard staff for action. The implementation delivered much faster insight and improved operational responsiveness as part of Glacier Express Switzerland’s Employee Experience capability. | |
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MSD Switzerland | Life Sciences | 1000 | $200M | Switzerland | Capptoo | Capptoo Screver Experience Cloud EX | Employee Experience | 2021 | n/a | In 2021, MSD Switzerland deployed Capptoo Screver Experience Cloud EX to support a pharma customer-experience and HCP feedback program. The Capptoo Screver Experience Cloud EX implementation is recorded under the Employee Experience category and was purposed for CRM and HCP-facing engagement in the Swiss pharma region supporting a Customer Experience Program launch. The deployment focused on two central functional modules consistent with the vendor case context, inferred from Capptoo pharma pages, including HCP surveys for structured feedback capture and CX dashboards for real-time analytics and visualization. Configuration work emphasized survey cadence, question routing for HCP segments, and dashboard configuration for role-based access, along with analytics instrumentation to surface feedback trends and case-level insights. Operational coverage was limited to the Swiss pharma region and oriented toward CRM and HCP engagement workflows, with the implementation supporting customer experience teams and HCP-facing field medical and commercial stakeholders. Governance and rollout were organized to align survey governance, data access controls, and dashboard consumption with the Customer Experience Program launch, enabling centralized CX reporting and ongoing operational management. | |
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Optus | Communications | 8000 | $5.1B | Australia | Capptoo | Capptoo Screver Experience Cloud EX | Employee Experience | 2020 | n/a | In 2020 Optus deployed Capptoo Screver Experience Cloud EX as an Employee Experience application for HR-led employee experience programs in Australia. The engagement involved Capptoo running employee experience mapping and implementing pulse survey capabilities and experience maps to instrument and track journeys across multiple business units. The Capptoo Screver Experience Cloud EX implementation centralized survey orchestration and experience mapping artifacts to expand the number of tracked touchpoints and provide HR with a structured taxonomy for ongoing measurement. Rollout was executed across business units in Australia with mapping exercises defining survey cadence, touchpoint taxonomy, and owner responsibilities for HR and people managers. Functional modules implemented included pulse surveys and EX maps, with configuration focused on touchpoint instrumentation and centralized reporting for HR and employee experience operations. The deployment increased the number of tracked touchpoints and strengthened internal engagement as described in vendor project materials. |
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