Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End,
Southampton, SO30 2DF,
United Kingdom
Southampton, SO30 2DF,
United Kingdom
44 34 4879-3588
Manufacturing
Glen Dimplex Heating & Ventilation Technographics
Glen Dimplex Heating & Ventilation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glen Dimplex Heating & Ventilation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Glen Dimplex Heating & Ventilation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glen Dimplex Heating & Ventilation has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Mitrefinch HR Manager for Core HR in 2016, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glen Dimplex Heating & Ventilation is running and its propensity to invest more and deepen its relationship with SAP , Advance Systems , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glen Dimplex Heating & Ventilation revenues, which have grown to $201.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glen Dimplex Heating & Ventilation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glen Dimplex Heating & Ventilation Tech Stack and Enterprise Applications
Glen Dimplex Heating & Ventilation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| SAP | Infor System21 Aurora | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Glen Dimplex Heating & Ventilation implemented SAP S/4 HANA as its core ERP Financial platform, replacing Infor System21 Aurora. The SAP S/4 HANA deployment was part of a wider £60 million program covering the UK and Ireland and explicitly targeted finance, manufacturing and distribution business functions across two manufacturing facilities and multiple national distribution centres.
The implementation included configuration and alignment of financial management capabilities within SAP S/4 HANA alongside manufacturing oriented modules. Prior to cutover, System21 Shop Floor Works Order Management and System21 Warehouse Management were introduced to mirror expected SAP functionality, and an extended SAP data migration team and central Master Data management function were created to manage master data templates and migrations into SAP S/4 HANA.
Architecture and operational integration work accompanied the rollout, including network upgrades such as fully managed MPLS, introduction of SD WAN to support SAP access, consolidation of data centres with QoS between primary and secondary sites, and a move to Office 365 on Azure for collaboration. Interfaces explicitly tested and validated as part of the SAP S/4 HANA program included EDI messaging, Tradeplace messaging portals, and CRM interfaces with Microsoft Dynamics CRM to maintain order and customer data flows.
Governance and testing were structured around SIP and UAT cycles with divisional involvement, and master data governance was formalized to support the phased rollouts. Phase 1 covered two manufacturing facilities and one distribution centre with a September 2019 go live and Phase 2 proceeded in January 2020, and a capital investment of circa £65,000 in preparatory shop floor and warehouse projects was recorded to reduce migration disruption.
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Glen Dimplex Heating & Ventilation HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Advance Systems | Legacy | Mitrefinch HR Manager | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Glen Dimplex Heating & Ventilation implemented Mitrefinch HR Manager as its Core HR application, procured through vendor Advance Systems. The deployment established a centralized employee master data store and foundational Core HR capabilities to support HR recordkeeping and workflow-based personnel administration across the company.
Mitrefinch HR Manager was configured to manage organizational structure, employee records, absence and leave management, and standard HR processes, while leveraging role-based access and workflow automation to streamline approvals and data updates. The implementation aligned Core HR data models with time and attendance feeds to retain single-source employee identities, reflecting typical Core HR integration patterns for workforce time capture and payroll readiness.
In Oct 2021 to Mar 2022 an Interim HRIS PM and SME was engaged to produce a strategic options paper, the objective was to assess whether to improve integration between existing Mitrefinch HR, time and attendance and a Frontier payroll system or to move to a fully integrated solution. That advisory work was delivered remotely from Newry, Northern Ireland and focused on integration architecture choices, data reconciliation workflows, and governance required between HR and payroll functions.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2016 | 2010 |
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Glen Dimplex Heating & Ventilation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Glen Dimplex Heating & Ventilation provisioned LiveChat from LiveChat, Inc., as part of its Chatbots and Conversational AI capabilities to support customer engagement across product support and aftercare. LiveChat was positioned to centralize web messaging and real-time customer interactions alongside existing contact channels used by the support organization.
The implementation emphasized standard LiveChat functional modules, including the chat widget and agent console, canned responses and macros for repeat troubleshooting, automated greetings and basic bot-led routing, conversation transcripts for case continuity, and built-in conversation analytics to monitor volume and handling. Configuration work focused on agent queuing and role-based access, message templates aligned to appliance support workflows, and transcript capture to support downstream back-office tasks.
Operational coverage included customer-facing teams supporting Glen Dimplex Home Appliances, with agents handling live chat, email, phone and social media contact flows, and back-office activities such as collections and delivery chase coordination. Governance practices established conversation ownership, routing policies for specialist appliance inquiries, and agent workflow patterns to ensure continuity between live chat interactions and subsequent collections or delivery follow-ups.
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Glen Dimplex Heating & Ventilation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Glen Dimplex Heating & Ventilation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2006 | 2006 |
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Call Center | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Glen Dimplex Heating & Ventilation ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Glen Dimplex Heating & Ventilation TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Glen Dimplex Heating & Ventilation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Glen Dimplex Heating & Ventilation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Glen Dimplex Heating & Ventilation
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Apps Being Evaluated by Glen Dimplex Heating & Ventilation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glen Dimplex Heating & Ventilation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glen Dimplex Heating & Ventilation digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Glen Dimplex Heating & Ventilation Technographics
Glen Dimplex Heating & Ventilation is a Manufacturing organization based in United Kingdom,
with around 1500 employees and annual revenues of $201.0 million.
Glen Dimplex Heating & Ventilation operates a diverse technology stack with applications such as
SAP S/4 HANA, Mitrefinch HR Manager and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Glen Dimplex Heating & Ventilation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Advance Systems and LiveChat, Inc..
Glen Dimplex Heating & Ventilation recently adopted applications including
Freshdesk Contact Center (formerly Freshcaller) in 2021, SAP S/4 HANA in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glen Dimplex Heating & Ventilation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glen Dimplex Heating & Ventilation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glen Dimplex Heating & Ventilation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.