Caulfield, 3162, VIC,
Australia
Glen Eira City Council Technographics
Glen Eira City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glen Eira City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1408 Glen Eira City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glen Eira City Council has purchased the following applications: IgniteTech Computron for ERP Financial in 2014, PageUp ATS for Applicant Tracking System in 2014, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glen Eira City Council is running and its propensity to invest more and deepen its relationship with IgniteTech , Oracle , PageUp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glen Eira City Council revenues, which have grown to $137.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glen Eira City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glen Eira City Council Tech Stack and Enterprise Applications
Glen Eira City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IgniteTech | Legacy | IgniteTech Computron | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Glen Eira City Council implemented IgniteTech Computron in the ERP Financial category, deploying the application to support municipal finance operations and council-wide financial management workflows. The implementation emphasized core ledger and transaction processing capabilities consistent with ERP Financial systems, aligning accounts payable and receivable workflows with council budgeting and municipal financial controls.
Configuration and automation work centered on enterprise architecture diagrams and API-first integration patterns, using C#.Net API/REST/SOAP development, Boomi SaaS integration, Power Automation, and Azure platform components including Service Bus, DBaaS, FaaS, Logic Apps, and an API Gateway to orchestrate data exchanges and scheduled processes. IgniteTech Computron was configured to interoperate through these middleware layers to enable automated posting, reconciliation, and data validation flows.
Integrations tied IgniteTech Computron into the broader application estate, including PayGlobal for payroll interfaces, Pathway for property and customer records, Content Manager TRIM for records retention, PageUp for HR data synchronization, SAP Litmos for learning records, CAMMS for project and performance data, Confirm for payment processing, ManageEngine Service Desk for IT workflow linkage, and SPEAR for domain-specific datasets. These integrations indicate a council-wide operational scope covering finance, payroll, HR, records management, project controls, and IT service management.
Governance and rollout were informed by formal enterprise architecture artifacts and centralized integration orchestration, with automated workflows and API governance used to manage data consistency and change control across connected systems. Ongoing maintenance and extension work relied on the same integration stack and architecture diagrams to support secure, auditable financial data flows within Glen Eira City Council.
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ERP Financial | ERP |
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2025 | 2026 |
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Glen Eira City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 Glen Eira City Council implemented PageUp ATS, an Applicant Tracking System, to manage municipal recruitment and candidate intake via its public careers site. PageUp ATS is surfaced on the council website, enabling external applicants to complete online applications directly through the council careers pages.
Configuration leverages standard Applicant Tracking System capabilities including job requisition publishing, online application forms with pre fill functionality, candidate record management, status tracking, and configurable approval workflows. The careers site URL shows an applicationForm preFill endpoint, indicating use of PageUp ATS form pre population to streamline candidate submissions and reduce manual data entry.
Operational ownership is aligned with HR and recruitment functions across the council, centralizing vacancy advertising and applicant lifecycle management for municipal roles. Governance elements include role based access controls, configurable workflow approvals, and audit trails to support public sector hiring policies and record keeping.
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Payroll | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Glen Eira City Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Glen Eira City Council implemented Zendesk Chat on its public website to provide real-time customer support and manage web-based enquiries. Glen Eira City Council implemented Zendesk Chat, a Chatbots and Conversational AI application, to support the council s customer service and web enquiry workflows.
The Zendesk Chat deployment uses a web-embedded chat widget to enable real-time messaging, session logging, and automated conversational prompts consistent with Chatbots and Conversational AI capabilities. The council s privacy documentation states that when users interact with the live chat Zendesk automatically records information including server address, date and time of visit, pages accessed, user demographics, and type of browser used. Governance for the implementation is reflected in the public privacy policy, and operational coverage is focused on the council s public website and customer service handling of resident and stakeholder enquiries.
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Glen Eira City Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Glen Eira City Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Glen Eira City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Glen Eira City Council
Apps Being Evaluated by Glen Eira City Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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