List of Infor Pathway Customer Management Customers
New York, 10011, NY,
United States
Since 2010, our global team of researchers has been studying Infor Pathway Customer Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Pathway Customer Management for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Pathway Customer Management for CRM include: Toowoomba Regional Council (TRC), a Australia based Government organisation with 1488 employees and revenues of $396.0 million, Ipswich City Council, a Australia based Government organisation with 1300 employees and revenues of $290.0 million, Glen Eira City Council, a Australia based Government organisation with 1408 employees and revenues of $137.0 million, City of Melville, a Australia based Government organisation with 528 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Pathway Customer Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infor Pathway Customer Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
City of Melville | Government | 528 | $100M | Australia | Infor | Infor Pathway Customer Management | CRM | 2023 | n/a | In 2023 the City of Melville implemented Infor Pathway Customer Management as a cloud migration to Infor Pathway UX, positioning the municipal CRM to deliver resident self service, reduce the council IT footprint, and improve service delivery and scalability. The City of Melville implementation retained the application focus on CRM for local government, moving existing customer service and resident facing functions onto a cloud platform to support ongoing citizen engagement and case intake. The deployment preserved Pathway customer service capabilities and resident facing functions, aligning with CRM category workflows such as service request intake, case management, contact center queueing, and the resident self service portal. Infor Pathway Customer Management was configured to maintain established local government service processes while leveraging cloud based UX components for browser based citizen interactions and staff service workflows. Operational coverage targeted customer service operations and community facing departments across the City of Melville in Western Australia, with the cloud hosted Pathway UX reducing on premises infrastructure needs for the IT organization. The rollout emphasized continuity by keeping existing Pathway CRM and resident facing functionality intact as part of the broader local government platform, while governance aligned to municipal service delivery priorities to support scalability and ongoing citizen engagement. | |
 |
Glen Eira City Council | Government | 1408 | $137M | Australia | Infor | Infor Pathway Customer Management | CRM | 2019 | n/a | In 2019, Glen Eira City Council implemented Infor Pathway Customer Management. The deployment centralized resident service request intake and case management using Infor Pathway Customer Management, configured to create customer records and service requests from structured inbound reports. The rollout focused on the council customer service team and frontline service coordination, leveraging CRM capabilities to capture contact details, geolocation and media attachments as part of each service record. Snap Send Solve was integrated to push resident reports directly into Infor Pathway Customer Management, mapping geolocation, photos and customer details into Pathway records without staff intervention. That integration automated intake workflows and eliminated manual email processing, saving Glen Eira’s customer service team hours of manual work and improving customers view of Council. Operational changes included routing Snap Send Solve created requests into existing Pathway queues and updating intake procedures so staff handle exceptions rather than initial data entry, demonstrating a process oriented governance approach to CRM driven service intake. | |
 |
Ipswich City Council | Government | 1300 | $290M | Australia | Infor | Infor Pathway Customer Management | CRM | 2025 | n/a | In 2025 Ipswich City Council entered a contractual arrangement to procure Infor Pathway Customer Management to support rates, property and customer service processes across the council. The procurement documentation identifies Infor Pathway Customer Management as the core local government platform, with CRM capabilities to centralize customer interactions and service request handling. The implementation scope emphasizes modules for rates administration, property records management, and customer service CRM workflows, configured to support municipal billing queries, property data stewardship, and service request lifecycle management. Configuration is expected to include customer contact tracking, case intake and routing, and workflow automation aligned to council service levels and regulatory recordkeeping requirements. Operational coverage is focused on Ipswich City Council business functions, specifically Revenue and Rates teams, Property Services, and Customer Service operations, with an estimated go-live following detailed implementation planning. Procurement materials frame the program under council governance structures, indicating coordination between IT, finance and business process owners for configuration, testing and staged rollout. | |
 |
|
Government | 1488 | $396M | Australia | Infor | Infor Pathway Customer Management | CRM | 2024 | n/a |
|
|
Buyer Intent: Companies Evaluating Infor Pathway Customer Management
- Astra-Oreol, a Russia based Communications organization with 30 Employees
- Monash University, a Australia based Education company with 17000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||