Glentel
Glentel Technographics
Glentel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glentel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Glentel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glentel has purchased the following applications: Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2012, Adobe Connect for Audio Video and Web Conferencing in 2021, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glentel is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glentel revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glentel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glentel Tech Stack and Enterprise Applications
Glentel Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2012 | 2018 |
In 2012, Glentel implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to establish a centralized reporting platform. The implementation targeted Analytics and BI capabilities for structured and ad-hoc reporting, positioning Microsoft BI as the primary reporting layer for business users.
The implementation included development of ad-hoc and structured reports using MS SQL and MS SSRS, configuration of SQL Server Reporting Services for scheduled and on-demand reports, and use of SSIS and SSAS for ETL orchestration and analytical model support. MS SQL DBA duties were performed as part of the deployment, covering database administration, performance tuning, and maintenance of reporting databases.
Integrations explicitly included administration and reporting solutions for MS CRM, enabling CRM operational data to feed reports and dashboards. Project activities emphasized direct communication with business users to elicit company business processes and report requirements, aligning report development with functional workflows.
Governance and operationalization focused on producing a completed set of reporting workflow documentation and formalizing reporting request processes, while ongoing administration tasks reinforced system stability and access controls. The Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) deployment at Glentel combined reporting development, SQL Server administration, and CRM reporting integration to support enterprise reporting operations in the Analytics and BI category.
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Glentel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Glentel deployed Adobe Connect on its public website as a hosted conferencing layer. Adobe Connect is positioned as Glentel's Audio Video and Web Conferencing solution for website-based customer engagement alongside internal meeting needs.
The deployment emphasizes standard Adobe Connect capabilities including virtual meeting rooms, webinar hosting, persistent content pods, multi-party audio and video, screen sharing, in-session chat, recording, and participant permissions. Configuration work focused on branded meeting templates and room layouts to support recurring customer webinars and structured internal briefing sessions, leveraging Adobe Connect platform controls for session templates and content persistence.
Integration architecture centers on a web-embedded Adobe Connect footprint, with meetings launched from Glentel web pages and landing content hosted through the Adobe Connect service. Operational coverage spans customer-facing marketing events and internal communications for sales and support teams, with the application used to orchestrate scheduled webinars and ad hoc collaboration on the company website.
Governance and workflow changes include defined host and presenter roles, scheduled session governance, recording and content retention practices, and a rollout approach oriented to training key host users in marketing and support. The implementation emphasizes role-based access and meeting moderation workflows consistent with Audio Video and Web Conferencing operational practices, while leaving platform hosting and availability managed through the Adobe Connect service.
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 |
|
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Collaboration | Collaboration |
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2021 | 2021 |
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Glentel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Glentel implemented Zendesk Service to centralize online customer interactions for its Customer Support function. The implementation embedded Zendesk Service on their website, instrumenting web contact flows and support entry points so that web-originated inquiries create tickets directly into a centralized helpdesk. The deployment targeted the customer service and e-commerce support organization, routing inbound web requests into configurable queues and assigning work to regional and functional teams. The architecture is a cloud-hosted SaaS configuration with web-to-ticket capture as the primary intake layer and centralized ticket storage for agent handling and reporting.
Configuration emphasized core Customer Support capabilities including ticketing, workflow automation, knowledge base publishing, response macros, and SLA-driven routing to structure service operations. Zendesk Service was set up to support case creation from web interactions, priority routing, automated escalations, and centralized dashboards for support managers to track queue health. Governance focused on role-based access, workflow rules, and defined escalation paths to align support processes across teams. The narrative describes structural implementation and operational coverage without asserting specific outcomes or measured impacts.
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Glentel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Glentel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Glentel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Glentel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glentel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glentel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Glentel Technographics
Glentel is a Media organization based in Canada,
with around 2000 employees and annual revenues of $1.40 billion.
Glentel operates a diverse technology stack with applications such as
Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting), Adobe Connect and Zendesk Service,
covering areas like Analytics and BI, Audio Video and Web Conferencing and Customer Support.
Glentel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Adobe Systems and Zendesk.
Glentel recently adopted applications including
Adobe Connect in 2021, Microsoft 365 in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glentel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glentel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glentel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.