Glints
71 Ayer Rajah Crescent , #05-01,
Singapore, 139951,
Singapore
Singapore, 139951,
Singapore
65 6681 6481
Professional Services
Glints Technographics
Glints Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glints and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Glints employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glints has purchased the following applications: FrontApp for Collaboration in 2018, Hotjar for Customer Experience in 2015, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glints is running and its propensity to invest more and deepen its relationship with Front , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glints revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glints intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glints Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Glints deployed FrontApp on its website, implementing FrontApp as a Collaboration layer to centralize web based messaging and inbound communications from candidates and employer clients. The deployment configured shared team inboxes and routed website contact flows into named queues to support triage and assignment, positioning FrontApp as the primary customer and candidate engagement channel on the public site. Glints implemented FrontApp functionality typical of the Collaboration category, including shared inbox management, conversation assignment and routing rules, message templates and collaborative internal notes to coordinate responses across talent acquisition and client success teams. Governance for the implementation emphasized inbox ownership, response workflows and access controls to ensure consistent handling of website inquiries, and operational coverage focused on recruitment operations and client support functions driven by web initiated contacts.
|
|
|
|
|
Collaboration | Collaboration |
|
2014 | 2014 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Glints implemented Hotjar for Customer Experience on its public website to instrument user interactions and gather qualitative UX analytics. The implementation centers on a client side tracking snippet embedded across web pages, capturing session replays, heatmaps, conversion funnel behavior, and on-site feedback widgets to surface user friction and navigation patterns.
Hotjar is configured to deliver session recordings, aggregated heatmap visualizations, funnel analysis, and on-page survey capture, supporting behavioral analysis and iterative product decisions. The deployment emphasizes web UX instrumentation and analytics, with page level sampling and data controls configured to govern what is captured from the public site, and the Glints implementation aligns the Hotjar Customer Experience capabilities to ongoing product and design workflows.
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Glints deployed Atlassian Jira Service Desk as its IT Service Management platform. Atlassian Jira Service Desk is used on their website to provide a public facing ticketing portal and request intake for customer and internal support workflows.
The implementation focused on core IT Service Management capabilities, including ticket creation and lifecycle management, configurable request types and queues, SLA tracking, and automation of routine triage tasks. Atlassian Jira Service Desk was configured to surface a self service portal and service catalog entries consistent with industry standard ITSM request and incident workflows.
The deployment is embedded into Glints website flows to capture inbound support requests and route those requests into internal support and IT operations teams. Operational coverage centers on IT support and customer support functions, using the Atlassian Jira Service Desk portal as the single intake point for web submitted issues and service requests.
Governance was structured around role based access controls, queue ownership, and defined request type workflows to align support teams with operational responsibilities. The rollout emphasized catalog definition and intake standardization to centralize IT Service Management via Atlassian Jira Service Desk without reference to a named prior system.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Glints
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Glints Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glints IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glints digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Glints Technographics
Glints is a Professional Services organization based in Singapore,
with around 15000 employees and annual revenues of $300.0 million.
Glints operates a diverse technology stack with applications such as
FrontApp, Hotjar and Atlassian Jira Service Desk,
covering areas like Collaboration, Customer Experience and IT Service Management.
Glints has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Front, Contentsquare and Atlassian.
Glints recently adopted applications including
Airbridge in 2024, Amazon CloudFront in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glints’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glints’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glints technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.