Globe Express Services
8025 Arrowridge BlvdA ,
Charlotte, 28273, NC,
United States
Charlotte, 28273, NC,
United States
1 800-874-8827
Distribution
Globe Express Services Technographics
Globe Express Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Globe Express Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Globe Express Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Globe Express Services has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Globe Express Services is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Globe Express Services revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Globe Express Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Globe Express Services Tech Stack and Enterprise Applications
Globe Express Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Globe Express Services implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment focused on ERP Financial capabilities and was executed across multiple company locations in the United States, emphasizing centralized general ledger mapping, script troubleshooting, and report development.
The implementation covered core financial workflows including accounts receivable aging analysis, accounts payable aging, management of unbilled revenue, recording monthly journal entries, preparation of financial statement reconciliations, and calculation of monthly accruals. Configuration work included GL mapping and custom script troubleshooting to stabilize automated posting routines, and report building to surface AR, AP, and unbilled revenue positions to finance leadership.
Operational coverage extended to branch finance teams and regional managers, with regular communication of key data analysis to branch managers to drive collections and payables oversight. The Oracle NetSuite ERP environment was used as the single source for month end routines and financial close activities, supporting reconciliations and accrual processes across sites.
Governance and process changes centered on instrumenting standardized month end controls and rolling out consistent reporting to branch managers, enabling finance teams to act on AR aging and AP aging insights. Separately, Globe Express Services reduced profit share expense by negotiating new port to door agreements with international agents, while continuing to use Oracle NetSuite ERP for recording and reconciling the financial impacts of those commercial agreements.
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ERP Financial | ERP |
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2014 | 2014 |
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Globe Express Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Globe Express Services implemented LiveChat on its public website. Globe Express Services deployed LiveChat, the Chatbots and Conversational AI application, to provide a web based messaging layer that captures inbound customer inquiries and routes them into customer service workflows.
The implementation centers on the LiveChat web widget and agent console, with configuration of automated greetings, canned responses, chat transcripts and agent routing to streamline first contact interactions. Functional capabilities described by the deployment align with typical Chatbots and Conversational AI usage, including real time messaging, scripted responses, and persistent conversation history for follow up.
Deployment is embedded in the corporate website and is operated by customer service and sales facing teams across the United States. The architecture positions LiveChat as a front end conversational channel that feeds agent handling and ticketing workflows, with transcripts available to support downstream operational processes.
Governance focuses on agent console usage, response scripting, and transcript retention to ensure consistent handling of inbound web inquiries and integration into existing customer support procedures. The narrative documents a targeted, website centric use of LiveChat to instrument conversational interactions for Globe Express Services customer facing operations.
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Globe Express Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Globe Express Services implemented Microsoft 365 as its primary Collaboration platform. The company website explicitly references Microsoft 365, indicating an enterprise subscription tied to corporate collaboration and productivity capabilities.
The deployment centers on Microsoft 365 core services, including cloud email and calendaring, team chat and meetings, and cloud file collaboration and intranet capabilities. Typical functional modules in use are Exchange Online for messaging, SharePoint Online for document management and intranet content, OneDrive for user file storage, Microsoft Teams for synchronous collaboration, and Office desktop and web apps for document authoring and review. Identity and access controls and compliance features are described in category-aligned terms to manage user access and data governance within the Microsoft 365 tenant.
Operationally the Microsoft 365 implementation supports company-wide Collaboration across Globe Express Services US operations, aligning office productivity, internal communications, and document lifecycle workflows for distribution and logistics teams as well as corporate functions. Governance is implemented through centralized tenant administration and collaboration policies to standardize sharing, retention, and access, reflecting typical Microsoft 365 administration and information governance practices.
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Globe Express Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2009 | 2009 |
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Globe Express Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Globe Express Services
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP and Chief Commercial Officer | CXO | Sales | |
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Global CFO / CIO | CXO | Finance | |
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President & Chief Executive Officer | CXO | Finance | |
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President & CEO | CXO | Finance | |
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VP Operations | VP | Operations | |
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Accounting Manager | Manager | Finance | |
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Finance Director | Director | Finance | |
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VP of USA Operations and Operations Lead for the Global Executive Team | VP | Operations | |
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Apps Being Evaluated by Globe Express Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Globe Express Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Globe Express Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Globe Express Services Technographics
Globe Express Services is a Distribution organization based in United States,
with around 1000 employees and annual revenues of $110.0 million.
Globe Express Services operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Globe Express Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Microsoft.
Globe Express Services recently adopted applications including
LiveChat in 2021, OVHcloud in 2021 and Microsoft 365 in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Globe Express Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Globe Express Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Globe Express Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.