Go-Centric
Level 5, Portland House, 17 Renfield Street,
Glasgow, G2 5AH,
United Kingdom
Glasgow, G2 5AH,
United Kingdom
44 14 1341-2000
Professional Services
Go-Centric Technographics
Go-Centric Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Go-Centric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Go-Centric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Go-Centric has purchased the following applications: InVision injixo for Workforce Management in 2020, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Go-Centric is running and its propensity to invest more and deepen its relationship with InVision Group , Parker Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Go-Centric revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Go-Centric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Go-Centric Tech Stack and Enterprise Applications
Go-Centric HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020 Go-Centric implemented InVision injixo as its Workforce Management solution to govern contact center scheduling and adherence for Covid-19 response operations in Scotland, United Kingdom. The deployment focused on centralizing agent rosters and enforcing schedules, with staff instructed to comply with the schedule as stated by InVision injixo to support high‑volume inbound and outbound call handling.
Configuration emphasized core Workforce Management capabilities including roster management, shift scheduling and intraday adherence, alongside forecast-driven capacity planning and real-time adherence workflows typical of WFM platforms. InVision injixo was used to structure daily shifts, define escalation windows and provide the scheduling backbone for triage and vaccination support activities.
Operational coverage included the contact center teams handling inbound vaccination enquiry support helplines and outbound Covid-19 related outreach, executing functions such as triage with disposition instructions, issuing vaccination certificates, rescheduling and booking first, second, booster and flu jab appointments, and escalating critical calls that required emergency dispatch. Staff collaboration and team meetings were part of the operational model, with agents exchanging information to resolve enquiries and meet task acceptance criteria.
Governance and process controls were implemented to maintain Covid-19 standards of practice, policies and work procedures, and to ensure handling of citizens data in accordance with General Data Protection Regulation. Escalation protocols, daily task acceptance criteria and a staff engagement plan were embedded into operational governance to align workforce scheduling with frontline public health support duties.
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Go-Centric AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Go-Centric implemented WhosOn Hybrid Chat on its website. WhosOn Hybrid Chat is a Chatbots and Conversational AI application embedded as a web chat widget on the Get in Touch page, enabling hybrid bot to agent routing and real time messaging between site visitors and support staff. The deployment centers on an embeddable front end and a browser based agent console coupled with server side session management to orchestrate live chats and automated interactions.
Functional capabilities configured include automated visitor qualification, session handoff from bot to human agent, chat transcripts for case reference, and proactive messaging to initiate conversations. Go-Centric implemented WhosOn Hybrid Chat, a Chatbots and Conversational AI solution, to support customer engagement and lead capture workflows for customer service and commercial teams, and governance changes introduced chat triage and escalation processes to manage routing, agent assignment, and transcript retention.
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Go-Centric Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Go-Centric implemented Microsoft Power BI to centralize contact center reporting within its Analytics and BI capability. The initial deployment focused on delivering near real time visibility for line managers and operations, positioning Microsoft Power BI as the primary reporting layer for call performance and agent productivity.
The Microsoft Power BI implementation delivered role-based dashboards, scheduled and ad hoc reports, and interactive scorecards for call metrics. Functional capabilities emphasized in the deployment include real time call monitoring as a proof of concept, drill down analytics for coaching conversations, and structured reporting to support performance improvement plans.
Operational scope covered contact center team management and operations, supporting daily management of a 17 agent team, weekly 1 to 1 coaching sessions, absence tracking, and escalation of IT related issues. Business functions impacted include operations, workforce management, and quality assurance, with reporting flows established to route PIP and performance exceptions to Operations for follow up.
Governance concentrated on embedding Power BI into existing coaching and performance workflows, using the proof of concept for real time call related questions to validate dashboards and reporting cadence. This Go-Centric Microsoft Power BI Analytics and BI deployment supports contact center performance management and ongoing operational reporting without reference to implementation partners.
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Go-Centric Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Go-Centric CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Go-Centric IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Go-Centric
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Go-Centric Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Go-Centric IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Go-Centric digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Go-Centric Technographics
Go-Centric is a Professional Services organization based in United Kingdom,
with around 1000 employees and annual revenues of $200.0 million.
Go-Centric operates a diverse technology stack with applications such as
InVision injixo, WhosOn Hybrid Chat and Microsoft Power BI,
covering areas like Workforce Management, Chatbots and Conversational AI and Analytics and BI.
Go-Centric has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as InVision Group, Parker Software and Microsoft.
Go-Centric recently adopted applications including
Cloudflare CDN in 2021, InVision injixo in 2020 and Microsoft Power BI in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Go-Centric’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Go-Centric’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Go-Centric technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.