Glasgow, G2 5AH,
United Kingdom
Go-Centric Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Go-Centric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Go-Centric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Go-Centric has purchased the following applications: InVision injixo for Workforce Management in 2020, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Go-Centric is running and its propensity to invest more and deepen its relationship with InVision Group , Parker Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Go-Centric revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Go-Centric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020 Go-Centric implemented InVision injixo as its Workforce Management solution to govern contact center scheduling and adherence for Covid-19 response operations in Scotland, United Kingdom. The deployment focused on centralizing agent rosters and enforcing schedules, with staff instructed to comply with the schedule as stated by InVision injixo to support high‑volume inbound and outbound call handling.
Configuration emphasized core Workforce Management capabilities including roster management, shift scheduling and intraday adherence, alongside forecast-driven capacity planning and real-time adherence workflows typical of WFM platforms. InVision injixo was used to structure daily shifts, define escalation windows and provide the scheduling backbone for triage and vaccination support activities.
Operational coverage included the contact center teams handling inbound vaccination enquiry support helplines and outbound Covid-19 related outreach, executing functions such as triage with disposition instructions, issuing vaccination certificates, rescheduling and booking first, second, booster and flu jab appointments, and escalating critical calls that required emergency dispatch. Staff collaboration and team meetings were part of the operational model, with agents exchanging information to resolve enquiries and meet task acceptance criteria.
Governance and process controls were implemented to maintain Covid-19 standards of practice, policies and work procedures, and to ensure handling of citizens data in accordance with General Data Protection Regulation. Escalation protocols, daily task acceptance criteria and a staff engagement plan were embedded into operational governance to align workforce scheduling with frontline public health support duties.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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