GO plc Technographics
GO plc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GO plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 GO plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GO plc has purchased the following applications: Infor SunSystems for ERP Financial in 2005, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GO plc is running and its propensity to invest more and deepen its relationship with Infor , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GO plc revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GO plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GO plc Tech Stack and Enterprise Applications
GO plc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2005 | 2006 |
In 2005, GO plc implemented Infor SunSystems as its core ERP Financial application. The initial deployment focused on embedding revenue accounting and reporting capabilities to support corporate customer tariff migration and product impact analysis.
Infor SunSystems was configured to support calculation of impact on revenue for corporate customers who request to migrate from existing tariff structures, and to calculate impact on bills for corporate customers being targeted by sales to migrate to GO. The implementation included preparation and setup of analytical models to assess impact of new products, plus Datamart Reports and Management Accounts Reports produced from the system.
Operational coverage centered on the Revenue and Related Parties Section, the Systems Support Administrator Section, and sales and finance workflows that generate performance analysis presentations. The Systems Support Administrator Section was responsible for ongoing support across Sun and Vision XL systems, ensuring report distribution and datamart refresh processes were aligned with financial reporting needs.
Governance and process changes focused on institutionalizing the models and the cadence for updating regular performance analysis presentations, with explicit ownership in the Management Accounts and Revenue sections for maintaining the Infor SunSystems configurations and report artifacts.
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GO plc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, GO plc deployed Salesforce Chat (formerly Salesforce Live Agent) as a customer-facing conversational channel on its corporate website go.com.mt. This deployment is categorized under Chatbots and Conversational AI and represents GO plc's adoption of embedded web chat to support real-time customer interactions for its communications business in Malta.
The Salesforce Chat implementation includes an embedded web chat widget, pre-chat data capture and routing configuration, agent presence and queue management, and persistent chat transcripts for record keeping. Salesforce Chat (formerly Salesforce Live Agent) was configured to deliver real-time messaging, canned response templates and session handoff to live agents, aligning with standard Chatbots and Conversational AI functional workflows for web-based support.
Operational coverage is focused on customer service and technical support workflows originating from the public site go.com.mt, with chat sessions directed to GO plc's contact and support teams. The solution sits on the public web channel and is provisioned to handle inbound conversational traffic, providing a digital channel parallel to GO plc's other customer engagement touchpoints within Malta.
Governance measures for the rollout emphasize chat routing rules, agent availability policies, and transcript retention controls to support service operations and compliance needs. Implementation and ongoing administration are centered on configuring conversational routing and agent workflows, enabling GO plc to standardize web chat handling as part of its Chatbots and Conversational AI footprint.
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GO plc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, GO plc deployed Cisco Webex Meetings on its public website. GO plc, a Malta-based communications company with approximately 1,200 employees, implemented Cisco Webex Meetings as its Audio Video and Web Conferencing capability to provide browser-accessible conferencing from the corporate site.
Cisco Webex Meetings, a cloud-hosted meeting platform, delivers real-time audio and video conferencing, screen sharing, scheduling, meeting recording, and participant management. The implementation surfaces the Cisco Webex Meetings client within GO plc’s website workflows to enable direct, browser-based join flows and embedded meeting access for external users, consistent with typical Audio Video and Web Conferencing deployment patterns.
The deployment indicates a site-embedded, cloud-managed architecture where Cisco Webex Meetings is provisioned and administered through the vendor console and surfaced through GO plc’s web front end to support customer-facing conferencing and collaboration. Operational controls and meeting policies are handled via the Cisco Webex Meetings administration features, aligning the Company Cisco Webex Meetings Audio Video and Web Conferencing relationship with web-based customer engagement functions.
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Collaboration | Collaboration |
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2016 | 2016 |
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GO plc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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GO plc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at GO plc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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Senior Manager - Financial Control | Manager | Finance | |
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Senior Manager IT Operations | Manager | IT | |
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Apps Being Evaluated by GO plc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GO plc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GO plc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD GO plc Technographics
GO plc is a Communications organization based in Malta,
with around 1200 employees and annual revenues of $152.0 million.
GO plc operates a diverse technology stack with applications such as
Infor SunSystems, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
GO plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Salesforce and Cisco Systems.
GO plc recently adopted applications including
Cisco Webex Meetings in 2021, Hotjar in 2021 and Salesforce Chat (formerly Salesforce Live Agent) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GO plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GO plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GO plc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.