Goddiva
CG House, 107B Chadwell Heath Lane,
Chadwell Heath, RM6 4NP,
United Kingdom
Chadwell Heath, RM6 4NP,
United Kingdom
44 844 800 3042
Communications
Goddiva Technographics
Goddiva Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Goddiva and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Goddiva employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Goddiva has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, Zendesk Chat for Chatbots and Conversational AI in 2012, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Goddiva is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Goddiva revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Goddiva intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Goddiva Tech Stack and Enterprise Applications
Goddiva ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Goddiva implemented Oracle NetSuite ERP as its primary finance system. The deployment used Oracle NetSuite ERP in a cloud SaaS configuration, aligning with the ERP Financial category to centralize core accounting functions. Implementation concentrated on general ledger, accounts payable, accounts receivable, fixed asset accounting and financial reporting modules, configured for a compact organization of about 30 employees. Configuration work emphasized chart of accounts rationalization and automated period close routines.
The rollout covered company wide finance and accounting workflows, with role based access controls and approval workflows to enforce segregation of duties. Systems and process changes consolidated transaction posting, invoice handling and month end processes into the NetSuite instance, positioning Oracle NetSuite ERP as the authoritative financial record for Goddiva. Governance focused on centralized financial policy enforcement, configuration management and maintaining reporting templates. This implementation footprint reflects typical ERP Financial functional alignment for small commercial organizations.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
Goddiva AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Goddiva deployed Zendesk Chat as a web-based customer messaging channel on its public website. The deployment uses Zendesk Chat, classified under Chatbots and Conversational AI, to surface live chat sessions, automated triggers, transcript capture, and an agent console consistent with web chat implementations in this category.
The implementation was scoped to website customer support and sales inquiry handling for the UK-based retailer, routing visitor sessions into a centralized agent interface and retaining chat transcripts for reference. Configuration emphasis included embedding the Zendesk Chat widget across product and support pages, defining agent handling workflows and session routing, and applying standard chat features such as canned responses and visitor targeting to align with customer service and e-commerce inquiry processes.
|
Goddiva Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Goddiva adopted Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company uses Google Workspace (Formerly Google G-Suite) as a cloud SaaS suite provisioned to the goddiva.co.uk domain, surfaced on its public website for corporate email and authentication flows. The deployment supports a small business footprint of about 30 employees in the United Kingdom and concentrates on cloud-native communications and document collaboration for commercial operations.
The implementation leverages core Google Workspace modules including Gmail for company email, Google Drive and Docs for shared document collaboration and content management, Google Calendar for scheduling, and Google Meet for virtual meetings, aligning with common Collaboration category workflows. Administrative governance is managed through the Google Workspace admin console with centralized user provisioning, domain-level settings, and access controls, enabling role-based account administration and standard security configurations. Operational scope spans corporate communications, marketing content creation, and internal collaboration across the organization.
|
Goddiva eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2012 | 2012 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2020 | 2020 |
|
Goddiva CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
Goddiva IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Goddiva
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
E-Commerce & Online Marketing Manager | Manager | Marketing | |
|
|
|
E-Commerce Manager | Manager | Finance | |
|
Apps Being Evaluated by Goddiva Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Goddiva IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Goddiva digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Goddiva Technographics
Goddiva is a Communications organization based in United Kingdom,
with around 30 employees and annual revenues of $3.0 million.
Goddiva operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Goddiva has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Goddiva recently adopted applications including
Klarna Payments in 2021, Shopify in 2021 and Personyze in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Goddiva’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Goddiva’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Goddiva technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.