Charleys Cheesesteaks
5000 Arlington Centre Blvd., Suite 5300,
Columbus, 43220, OH,
United States
Columbus, 43220, OH,
United States
1 614-923-4700
Leisure and Hospitality
Charleys Cheesesteaks Technographics
Charleys Cheesesteaks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charleys Cheesesteaks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Charleys Cheesesteaks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charleys Cheesesteaks has purchased the following applications: Workstream Hiring for Recruiting in 2020, Microsoft 365 for Collaboration in 2018, Punchh for Customer Loyalty in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charleys Cheesesteaks is running and its propensity to invest more and deepen its relationship with Workstream , Snag , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charleys Cheesesteaks revenues, which have grown to $534.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charleys Cheesesteaks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charleys Cheesesteaks Tech Stack and Enterprise Applications
Charleys Cheesesteaks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workstream | Legacy | Workstream Hiring | Recruiting | HCM | n/a | 2020 | 2020 |
In 2020, Charleys Cheesesteaks deployed Workstream Hiring to centralize store-level talent acquisition across its United States restaurant footprint, supporting an employee base of about 3,000. The deployment targets Recruiting workflows to ensure every store can operate like the brand's best store by standardizing hiring and training at the point of service.
Workstream Hiring was configured to support candidate sourcing, applicant tracking, mobile-first applicant engagement, and automated onboarding and training orchestration. The implementation emphasized phone-based hiring and manager-facing mobile workflows so store managers can post jobs, screen applicants, schedule interviews, and complete onboarding checklists from a handheld device, consistent with Recruiting category capabilities.
Operational coverage focused on store operations and HR, aligning talent acquisition with frontline staffing needs and training execution at individual sites. The system embeds hiring and training processes into store manager routines and HR oversight, which created a single application of record for recruiting activity across the restaurant network.
Governance centered on standardized hiring workflows and role-based access, with central HR defining templates and compliance checklists while store managers executed day-to-day hiring through the mobile interface. Outcomes noted by the vendor include improved ability to find qualified employees and automated training processes, with the explicit benefit that these Recruiting and training tasks can be completed from a phone using Workstream Hiring.
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Recruiting, Onboarding | HCM |
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2014 | 2014 |
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Charleys Cheesesteaks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Charleys Cheesesteaks implemented Microsoft 365 to address core Collaboration needs across its U.S. operations. The deployment established a cloud-hosted Microsoft 365 tenant to centralize email, real time messaging, and document collaboration for corporate staff and store management, positioning Microsoft 365 as the primary Collaboration platform for corporate communications and workplace collaboration.
The Microsoft 365 implementation leverages category-aligned capabilities such as Exchange Online for email, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and document libraries, and OneDrive for Business for individual file storage. Governance emphasis centers on identity and access controls, data retention and document lifecycle policies, and role based access for corporate functions and distributed restaurant sites. Charleys Cheesesteaks references Microsoft 365 on its corporate website, indicating the application is an established element of its Collaboration stack for operations, marketing, and internal communications.
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Charleys Cheesesteaks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Par Tech | Legacy | Punchh | Customer Loyalty | CRM | n/a | 2025 | 2025 |
In 2025, Charleys Cheesesteaks implemented Punchh as its Customer Loyalty platform. The deployment is focused on web integration, with Punchh running on Charleys' website to enable digital enrollment and online offer discovery for its United States restaurant operations.
Punchh was configured to deliver core Customer Loyalty capabilities typical of the category, including digital enrollment, rewards wallet functionality, personalized offers, campaign management and analytics-driven customer segmentation. The implementation uses a cloud-native SaaS architecture, surfacing loyalty user experiences on the website while centralizing campaign orchestration and loyalty data within the Punchh platform.
Operational coverage emphasizes marketing and guest engagement functions across Charleys Cheesesteaks' U.S. restaurant footprint, with governance aligned to centralized campaign approval and data privacy controls. The integration on the website supports enrollment and redemption flows, and ongoing operations will coordinate digital marketing, operations and customer support workflows through the Punchh loyalty instance.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Charleys Cheesesteaks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Charleys Cheesesteaks TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Charleys Cheesesteaks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Charleys Cheesesteaks
| First Name | Last Name | Title | Function | Department | Phone | |
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President/CFO | CXO | Operations | |
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Founder and CEO | CXO | Finance | |
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Project Manager, Operations | Manager | Finance | |
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Vice President of Operations | VP | Operations | |
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Guest Services & Brand Reputation Specialist | Non Manager | Marketing | |
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President | VP | Operations | |
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Franchise Owner | CXO | Operations | |
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Field Marketing Specialist | Non Manager | Operations | |
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President | VP | Operations | |
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Digital Marketing Manager | Manager | Operations | |
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Creative & Digital Design Lead | Manager | Operations | |
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Franchise Owner | CXO | Operations | |
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Marketing Manager for Anjani II & III LTD | Manager | Operations | |
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VP of Marketing | VP | Operations | |
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Owner | CXO | Operations | |
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Senior Director, Marketing Operations | Director | Operations | |
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Vice President of Franchise Development | VP | Operations | |
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Apps Being Evaluated by Charleys Cheesesteaks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charleys Cheesesteaks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charleys Cheesesteaks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Charleys Cheesesteaks Technographics
Charleys Cheesesteaks is a Leisure and Hospitality organization based in United States,
with around 3000 employees and annual revenues of $534.0 million.
Charleys Cheesesteaks operates a diverse technology stack with applications such as
Workstream Hiring, Microsoft 365 and Punchh,
covering areas like Recruiting, Collaboration and Customer Loyalty.
Charleys Cheesesteaks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workstream, Microsoft and Par Tech.
Charleys Cheesesteaks recently adopted applications including
Punchh in 2025, Atlassian Jira Service Desk in 2021 and Workstream Hiring in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charleys Cheesesteaks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charleys Cheesesteaks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charleys Cheesesteaks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.