Gradwell
Westpoint James St,
Somerset, BA1 2DA,
United Kingdom
Somerset, BA1 2DA,
United Kingdom
44 12 0258-0081
Communications
Gradwell Technographics
Gradwell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gradwell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Gradwell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gradwell has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2008, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gradwell is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gradwell revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gradwell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gradwell Tech Stack and Enterprise Applications
Gradwell ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, Gradwell implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment targeted core accounting and financial management as a focused ERP Financial implementation for the United Kingdom telecommunications provider Gradwell, consolidating primary finance processes under a single ERP instance.
Configuration work emphasized typical ERP Financial modules, including general ledger, accounts payable, accounts receivable, billing and financial reporting, with workflow automation for invoicing and period-end close appropriate to a mid-market operator. Role-based access controls and audit trail capabilities were configured to support financial governance and billing controls.
Operational coverage centered on finance and billing teams across Gradwell's UK operations, aligning revenue recognition and customer billing processes within the Oracle NetSuite ERP environment. The deployment scaled configuration and process standardization to match the companys 70 person footprint and telecom billing requirements.
Gradwell reported that Oracle NetSuite ERP was superior to their old systems and realised significant cost savings since they switched to NetSuite, according to the vendor announcement. The implementation established a centralized financial system and standardized reporting across the business.
|
Gradwell AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Gradwell deployed Drift AI Chatbot on its website. Drift AI Chatbot, classified in the Chatbots and Conversational AI category, is used by Gradwell to deliver conversational engagement, qualify leads, and surface self-service answers through website-based chat flows. Gradwell implemented Drift AI Chatbot as a Chatbots and Conversational AI tool to support website customer engagement and lead qualification for sales and customer support functions.
Configuration centered on conversational playbooks and automated response routing, with workflows set to escalate complex inquiries to human agents and to capture lead contact data. Operational coverage focused on the public website and front-line customer-facing teams, with governance and playbook maintenance assigned to marketing and support stakeholders to keep conversational content current. The deployment emphasizes conversational orchestration, session handoff, and scripted qualification flows common in Chatbots and Conversational AI implementations.
|
Gradwell Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Gradwell implemented Microsoft 365 as its Collaboration platform. Gradwell is a United Kingdom communications company with roughly 70 employees, and Microsoft 365 is identified in public site references as part of its collaboration and productivity footprint.
The Microsoft 365 deployment centers on core collaboration capabilities typical of the product family, including corporate email and calendaring, document storage and team sites for shared content, real time chat and meetings, and Office suite access across desktop and web clients. The implementation narrative for Microsoft 365 emphasizes standard functional modules for Collaboration such as Exchange Online, SharePoint and OneDrive for document management, and unified communications for messaging and conferencing.
Operational coverage is companywide across Gradwell’s UK operations, with tenant level provisioning and user account management to serve engineering, customer operations and commercial functions. Public site evidence indicates Microsoft 365 is referenced on their website, aligning web facing assets with the same Microsoft tenant and services used for internal collaboration.
Governance is structured around centralized tenant administration, role based user provisioning, and policy controls for access and content management to standardize collaboration workflows. The rollout reflects a consolidated approach to Collaboration tooling and tenant governance rather than a fragmented set of point solutions.
|
Gradwell Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2019 | 2019 |
|
Gradwell CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2019 | 2019 |
|
|
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics, Lead Generation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Gradwell ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
Gradwell IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Gradwell
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Gradwell Business Solutions | Director | Finance | |
|
|
|
Founder & CTO, Managing Director | Director | Finance | |
|
|
|
Internal Partner Account Manager | Manager | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
Commercial Director | Director | Finance | |
|
Apps Being Evaluated by Gradwell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gradwell IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gradwell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Gradwell Technographics
Gradwell is a Communications organization based in United Kingdom,
with around 70 employees and annual revenues of $15.0 million.
Gradwell operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Gradwell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Microsoft.
Gradwell recently adopted applications including
Hubspot CRM in 2021, Hubspot Marketing Automation in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gradwell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gradwell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gradwell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.