Petbarn
Level 1, Unit 6, 372 Eastern Valley Way,
Chatswood, 2067, NSW,
Australia
Chatswood, 2067, NSW,
Australia
61 2 8595-3333
Retail
Petbarn Technographics
Petbarn Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Petbarn and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Petbarn employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Petbarn has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2017, ADP PayForce for Payroll in 2018, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Petbarn is running and its propensity to invest more and deepen its relationship with Microsoft , PayPal , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Petbarn revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Petbarn intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Petbarn Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Petbarn implemented Microsoft Dynamics 365 for Finance and Operations to execute an ERP Financial transformation focused on Finance, Operations and Point of Sale. The program completed the enterprise design and the operating model for core financial and retail processes, establishing the application as the centralized financial and transactional backbone for the business.
Microsoft Dynamics 365 for Finance and Operations was configured to support typical ERP Financial capabilities for a retail operator, including general ledger structures, accounts payable and receivable workflows, cash management processes, inventory valuation logic and point of sale transaction flows. The implementation emphasized alignment between store POS transactions and back-office financial posting, chart of accounts design, and orchestration of month end and financial close activities.
The enterprise design deliverable included governance and operating model artifacts that defined process ownership, role based access and change control across finance and retail operations in Australia. Operational rollout was framed around finance and operations process standardization, training for retail and corporate teams and documented procedures for sustaining the Microsoft Dynamics 365 for Finance and Operations ERP Financial environment.
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PayForce | Payroll | HCM | n/a | 2018 | 2018 |
In 2018, Petbarn deployed ADP PayForce for Payroll to process payroll data for 5000 employees on a weekly basis. ADP PayForce is positioned as the central Payroll system for Petbarn, supporting core payroll operations across retail stores and corporate HR functions in Australia.
ADP PayForce was configured to manage employee lifecycle events including entering contract changes, onboarding new employees, and processing terminations, alongside weekly payroll runs. Configuration included interpretation of the Retail Award and setup for adhoc report generation, aligning payroll calculation and award logic with retail pay rules.
Operational integration included extraction of hours worked from the Kronos Time and Attendance register to feed ADP PayForce payroll calculations for store staff. The implementation covered payroll and HR touchpoints, with operational responsibility spanning payroll administration teams and store HR contacts, and the system handling queries from employees across stores and corporate sites.
Governance and workflow changes centered on a staffed Payroll Inbox to triage employee queries via email and phone, with a 24 hour turnaround service level for task response. Daily operational practices included routine extraction of hours from Kronos, validation of contract changes in ADP PayForce, and processing adhoc reports to support payroll administration and employee inquiries.
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Talent Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2009 | 2010 |
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Workforce Management | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Petbarn implemented LiveChat as an embedded customer-facing messaging capability on its public website, using LiveChat within the Chatbots and Conversational AI category. The deployment centers on a web chat widget integrated into Petbarn’s site front end, paired with agent consoles for real-time messaging, chat routing, chatbot-driven automated responses, canned replies, conversation transcripts, and session analytics typical of Chatbots and Conversational AI solutions.
Operationally the LiveChat implementation serves Petbarn’s online customer service and e-commerce support functions across its Australian website footprint, with customer support teams operating the agent interface and managing chat queues. Governance has been organized around chat triage and escalation workflows, agent shift ownership of conversations, and the use of standardized response templates and conversation histories to maintain consistency in customer engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Petbarn
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Petbarn Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Petbarn IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Petbarn digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Petbarn Technographics
Petbarn is a Retail organization based in Australia,
with around 1000 employees and annual revenues of $200.0 million.
Petbarn operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, ADP PayForce and LiveChat,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
Petbarn has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, ADP and LiveChat, Inc..
Petbarn recently adopted applications including
LiveChat in 2020, Comestri Platform in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Petbarn’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Petbarn’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Petbarn technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.