Grubhub
111 W Washington St,
Chicago, 60602, IL,
United States
Chicago, 60602, IL,
United States
1 877-585-1085
Retail
Grubhub Technographics
Grubhub Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grubhub and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Grubhub employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grubhub has purchased the following applications: Sage Intacct for ERP Financial in 2020, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2016, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grubhub is running and its propensity to invest more and deepen its relationship with Sage , PayPal , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grubhub revenues, which have grown to $1.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grubhub intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grubhub Tech Stack and Enterprise Applications
Grubhub ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Grubhub deployed Sage Intacct as its ERP Financial application. The deployment is surfaced on Grubhub's website and was positioned to centralize corporate finance and accounting functions for the company.
The Sage Intacct implementation emphasized core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, revenue accounting, multi-entity consolidation, and financial reporting and close automation. Configuration work focused on harmonizing the chart of accounts and standardizing period close and reporting workflows to provide a unified set of transactional and managerial financial records.
Operational coverage centered on finance and accounting teams across the organization, with governance organized around centralized financial workflows and standardized accounting controls to support corporate reporting. The presence of Sage Intacct on the corporate website indicates a cloud-native deployment model that provides centralized access to financial data for corporate finance and accounting stakeholders.
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Payment Processing | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2021 | 2021 |
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Grubhub HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Grubhub implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System, deploying the solution on the company careers site to capture external candidate applications and manage web-driven hiring flows. The iCIMS Recruit Applicant Tracking System is used to publish job postings, capture applications from the careers portal, and maintain centralized candidate records for recruiting teams.
Configuration emphasized career site integration and core ATS modules including candidate tracking, resume parsing, automated screening rules, interview scheduling, and offer tracking to support Talent Acquisition operations. The deployment consolidated job requisition publishing and candidate workflow orchestration for HR and recruiting, standardizing application intake and structured candidate data consistent with Applicant Tracking System capabilities.
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BackGround Screening | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Grubhub AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015 Grubhub deployed Zendesk Chat as part of a consolidated Zendesk suite, placing Zendesk Chat into its Chatbots and Conversational AI tooling to support customer and partner messaging. The internal name for the Zendesk deployment is Compass, and the environment comprises Support, Guide, Chat, Talk, and Explore modules that together provide ticketing, knowledge management, real-time chat, voice support, and reporting capabilities.
Compass was configured so agents operate from a unified ticket interface, with Zendesk Chat sessions surfaced alongside Support tickets and knowledge articles from Guide. Agents use Compass East, a custom Grubhub application that acts like an internal CRM and houses much of the information previously managed in a homegrown system, to make adjustments to orders and to link out to restaurant account pages and driver account pages directly from a Zendesk ticket.
The Zendesk implementation integrates with a Salesforce system that handles restaurant account management, and it also integrates with Compass East. A back-end system Grubhub calls Rainbow pulls data from multiple Grubhub databases and services and exposes that real-time information within Compass East, enabling tickets to include operational context without navigating multiple systems.
Operational coverage spans Grubhub’s outsourced support teams located across the globe and additional primarily U.S.-based teams that handle restaurant payments and deposits, driver questions and accounts, corporate issues such as fraud and logistics, and technical care for devices. Ticket workflows and agent tooling were restructured to centralize information and actionability within the Compass ticket view, and making real-time data readily accessible to agents lowers handle times and improves customer satisfaction.
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Grubhub Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Grubhub Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Grubhub Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Grubhub CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Support | CRM |
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2015 | 2015 |
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Customer Engagement, Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2015 | 2015 |
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Grubhub EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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Grubhub ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Grubhub PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Grubhub PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Grubhub IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Grubhub CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Grubhub
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Grubhub Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grubhub IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grubhub digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Grubhub Technographics
Grubhub is a Retail organization based in United States,
with around 3000 employees and annual revenues of $1.90 billion.
Grubhub operates a diverse technology stack with applications such as
Sage Intacct, iCIMS Recruit Applicant Tracking System and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Grubhub has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, iCIMS and Zendesk.
Grubhub recently adopted applications including
Traliant LMS in 2022, Stripe Payments in 2021 and eduMe Onboarding in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grubhub’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grubhub’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grubhub technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.