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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Grupo Puntacana Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kore.ai Legacy Kore.ai Chatbots and Conversational AI AI-Powered Application Sybven 2025 2025
In 2025, Grupo Puntacana implemented Kore.ai as part of a Chatbots and Conversational AI deployment to automate condominium report generation. The project was delivered with SI Sybven and extended the Coral virtual agent, embedding Kore.ai conversational capabilities into resident-facing workflows. The implementation focused on an automated condominium report generation module within the Coral reporting agent, enabling users to initiate reports by scanning a QR code and complete a guided wizard that supports attaching videos and images. Kore.ai conversational flows and natural language processing were configured to manage the report creation sequence, validate inputs, and orchestrate multimedia uploads, consolidating interaction and information capture into a single agent-driven process. Integration work centralized the new reporting capability with Coral, reinforcing the virtual agent as the primary point of contact for condominium users and residents. The conversational infrastructure handles QR code reading, context handoff into the report creation flow, and the capture of visual evidence, ensuring the Kore.ai application operates as an integrated service within the existing agent ecosystem. Governance and operational changes emphasized self-management for end users, with Sybven and Grupo Puntacana promoting autonomous report creation and detailing by residents. The implementation involved Kore.ai technologies and participation from AI-Boost Experience and Value Management Leadership services, and delivered explicit outcomes of reducing manual report handling, empowering users to generate detailed reports independently, and consolidating more services and inquiries through the Coral virtual agent.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Joomla Legacy Joomla 3.9 Web Content Management Content Management n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MediaMath Legacy MediaMath Digital Advertising Platform CRM n/a 2017 2017
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2025 2025
Tag Management CRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2018 2018
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Grupo Puntacana
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Grupo Puntacana Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Grupo Puntacana Technographics

Grupo Puntacana is a Leisure and Hospitality organization based in Dominican Republic, with around 1000 employees and annual revenues of $250.0 million.

Grupo Puntacana operates a diverse technology stack with applications such as Kore.ai, Joomla 3.9 and MediaMath, covering areas like Chatbots and Conversational AI, Web Content Management and Digital Advertising Platform.

Grupo Puntacana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Kore.ai, Joomla and MediaMath.

Grupo Puntacana recently adopted applications including Kore.ai in 2025, Microsoft Clarity in 2025 and Google Tag Manager in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Grupo Puntacana’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Grupo Puntacana’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Grupo Puntacana technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.