List of Kore.ai Customers
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United States
Since 2010, our global team of researchers has been studying Kore.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kore.ai for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kore.ai for Chatbots and Conversational AI include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Regeneron Pharmaceuticals, a United States based Life Sciences organisation with 15182 employees and revenues of $142.02 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion and many others.
Contact us if you need a completed and verified list of companies using Kore.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kore.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aaa | Automotive | 20000 | $8.0B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a | In 2024, Aaa deployed Kore.ai to automate customer support through an intelligent virtual assistant. Kore.ai is implemented as a Chatbots and Conversational AI solution operating an IVA that handles more than 700 daily requests and delivers an 81% containment rate. The implementation is scoped to Aaa customer support operations, centralizing self service intent resolution and routing queries to human agents when escalation is required. The Kore.ai deployment leverages core conversational modules including natural language understanding, intent classification, dialog management, conversation orchestration, and analytics driven monitoring to sustain containment performance. Operational coverage focuses on automated case handling and agent handoffs within customer support processes, with governance practices centered on iterative model tuning and conversational script updates. Monitoring of the 81% containment rate is used as an operational signal to guide updates to intents and dialog flows. | |
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AB InBev | Consumer Packaged Goods | 143885 | $59.8B | Belgium | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a | In 2024, AB InBev deployed Kore.ai as a Chatbots and Conversational AI application to implement a multilingual email clustering intelligent virtual assistant. The Kore.ai implementation focused on automated clustering and classification of inbound emails to streamline intake and upstream routing for customer service and internal operational workflows. The deployment used Kore.ai intelligent virtual assistant capabilities including multilingual natural language understanding, intent classification, entity extraction, and automated triage to group related email threads and assign them to appropriate handlers. Functional configuration emphasized email clustering models and rule-driven routing, combined with human review queues for exceptions, to support service desk and customer care processing. Operational governance established continuous model monitoring and periodic retraining cycles to sustain classification quality, alongside change control for routing rules and agent escalation workflows. The Kore.ai intelligent virtual assistant achieved a reported 90% accuracy rate on multilingual email clustering and delivered an explicit annual saving of $187000 as part of the emailed intake automation effort. | |
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AGCO Corporation | Manufacturing | 27900 | $14.4B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | Persistent Systems | In 2023, AGCO Corporation implemented Kore.ai as part of a Chatbots and Conversational AI initiative to digitize customer service for its global parts operations. The deployment focused on using Kore.ai conversational agents to automate customer inquiries and standardize parts support workflows across multiple regions. Kore.ai was configured with core conversational modules including natural language understanding, intent classification, dialogue management, multilingual support, and knowledge base connectors to surface parts information and process standard service tasks. The implementation leveraged Kore.ai platform orchestration for agent handoff and session management consistent with enterprise conversational AI practices. Persistent Systems served as the system integrator and execution partner, delivering the worldwide project and providing the technical implementation expertise cited by AGCO leadership. The rollout targeted AGCO’s global parts customer service organization and established a repeatable pattern for extending Kore.ai capabilities into adjacent business functions. Project governance was led by AGCO strategic program leadership, including Thierry Martini in a Global Parts program lead role, with Persistent Systems accountable for delivery. AGCO reported successful delivery of the unique, companywide Conversational AI program and signaled intent to expand Kore.ai implementations to other departments. | |
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Aerospace and Defense | 56000 | $34.0B | France | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | n/a |
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Manufacturing | 648 | $80M | India | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2021 | n/a |
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Transportation | 30536 | $11.7B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2024 | n/a |
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Life Sciences | 25000 | $9.5B | Switzerland | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2022 | n/a |
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Banking and Financial Services | 10700 | $8.2B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2022 | n/a |
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Manufacturing | 28000 | $25.8B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 43000 | $5.3B | United States | Kore.ai | Kore.ai | Chatbots and Conversational AI | 2021 | n/a |
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Buyer Intent: Companies Evaluating Kore.ai
- NextRow Digital, a United States based Professional Services organization with 150 Employees
- Gerson Lehrman Group, Inc., a United States based Professional Services company with 1400 Employees
- Hauser Kaibling Austria, a Austria based Leisure and Hospitality organization with 70 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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