Guest Services
3055 Prosperity Ave,
Fairfax, 22031, VA,
United States
Fairfax, 22031, VA,
United States
1 703-849-9300
Leisure and Hospitality
Guest Services Technographics
Guest Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Guest Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Guest Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guest Services has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2012, iApplicants Applicant Tracking System for Applicant Tracking System in 2015, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guest Services is running and its propensity to invest more and deepen its relationship with Oracle , iApplicants.com , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guest Services revenues, which have grown to $388.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guest Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Guest Services Tech Stack and Enterprise Applications
Guest Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2012 | 2017 |
In 2012, Guest Services implemented Oracle PeopleSoft ERP to support ERP Financial functions across HR and accounting. The Oracle PeopleSoft ERP instance was used to apply payments, post accounting entries, key in direct deposit forms, process payroll adjustments, and capture tip reports and other payroll and accounting documents. Workflows centered on PeopleSoft HR and accounting software for transaction capture, payroll processing, and financial posting.
Deployment centralized payroll and finance transaction processing into a single PeopleSoft environment, providing a unified data model for payroll and general ledger entries and payment application. Operational ownership rested with HR and accounting teams who performed manual data entry and document handling, including interns entering tip reports and direct deposit information. Governance emphasized transactional controls and document capture within PeopleSoft workflows to support payroll adjustments and accounting entries.
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Guest Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iApplicants.com | Legacy | iApplicants Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Guest Services deployed iApplicants Applicant Tracking System as its Applicant Tracking System. The iApplicants Applicant Tracking System is implemented as a web-hosted careers portal using a vendor-hosted subdomain at guestserviceshospitality.iapplicants.com, capturing online applications through embedded job listings and application forms on the corporate site.
Functional configuration emphasizes core Applicant Tracking System capabilities, including job requisition publishing, online application intake, candidate profile management, stage-based applicant tracking, and recruiter and hiring manager review workflows. The implementation centralizes external applicant capture onto the hosted portal so candidate records and application workflows are managed within the iApplicants interface, supporting recruiting across Guest Services United States hospitality operations for a workforce of about 3000 employees.
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Core HR | HCM |
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2012 | 2017 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Guest Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Guest Services implemented Microsoft 365 to standardize Collaboration across its Leisure and Hospitality operations. The deployment covered approximately 3,000 employees in the United States and was provisioned under a Microsoft tenant associated with the corporate domain, with web asset signals indicating Microsoft 365 usage on the public site.
Implementation centered on core Microsoft 365 capabilities, including Exchange Online for mail, Microsoft Teams for unified communications, SharePoint Online for intranet and document collaboration, and OneDrive for personal file storage. Identity and access were aligned with Azure Active Directory to enable single sign-on and group-based license assignment, while configuration work included mailbox and site provisioning, Teams governance settings, and SharePoint information architecture tailored to Collaboration needs.
Operational coverage spanned corporate functions and frontline guest service teams, aligning communication, scheduling, and document workflows across corporate offices and site-level operations. Integrations focused on native Microsoft 365 services and web-based authentication flows, with the public website providing an observable signal of platform use. The implementation supported centralized tenant administration and distributed end-user access patterns across business functions.
Governance emphasized tenant-level policy, role-based access, content classification, and license management to establish consistent collaboration controls. Rollout sequencing followed standard tenant provisioning and phased user onboarding, coupled with configuration of security and information governance controls to manage access and content lifecycle.
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Guest Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2016 | 2016 |
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Marketing Analytics, Lead Generation | CRM |
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2017 | 2017 |
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Guest Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Guest Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Guest Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Guest Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President, Human Resources | VP | HR | |
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Director of Human Resources | Director | HR | |
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Manager, Talent Acquisition | Manager | HR | |
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Employee & Labor Relations Manager | Manager | HR | |
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Apps Being Evaluated by Guest Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Guest Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Guest Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Guest Services Technographics
Guest Services is a Leisure and Hospitality organization based in United States,
with around 3000 employees and annual revenues of $388.0 million.
Guest Services operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, iApplicants Applicant Tracking System and Microsoft 365,
covering areas like ERP Financial, Applicant Tracking System and Collaboration.
Guest Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iApplicants.com and Microsoft.
Guest Services recently adopted applications including
Oracle PeopleSoft Global Payroll in 2022, Microsoft 365 in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Guest Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Guest Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Guest Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.