Guisset Jean Paul Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Guisset Jean Paul and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Guisset Jean Paul employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guisset Jean Paul has purchased the following applications: LiveHelp LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Algolia Search for Application, Web and Enterprise Search in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guisset Jean Paul is running and its propensity to invest more and deepen its relationship with LiveHelp , Microsoft , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guisset Jean Paul revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guisset Jean Paul intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelp | Legacy | LiveHelp LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Guisset Jean Paul deployed LiveHelp LiveChat on its corporate website to provide real-time customer engagement and online support. LiveHelp LiveChat functions as a Chatbots and Conversational AI application supporting customer service and e-commerce facing interactions on the www.jpg.fr site.
The implementation centered on core conversational capabilities typical for the category, including an embeddable web chat widget, agent console for live messaging, scripted responses and chat templates, session transcripts and visitor context capture. The configuration emphasized conversational routing and automated handoff between automated responses and human agents, reflecting Chatbots and Conversational AI operational patterns.
Architecturally the solution was provisioned as a web-embedded conversational layer, with the chat widget running in the browser and agent access provided through a browser-based console. This deployment model kept the implementation scoped to website engagement, minimizing on-premise footprint and enabling centralized administration of chat scripts and agent access.
Operational governance focused on customer service workflows, specifically agent staffing and chat handling procedures, scripted escalation paths from chat to voice or email, and transcript retention for quality review. The deployment targeted front-line web support functions and was managed within the company service organization rather than across unrelated enterprise systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Partner Relationship Management | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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