AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Guisset Jean Paul Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveHelp Legacy LiveHelp LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Guisset Jean Paul deployed LiveHelp LiveChat on its corporate website to provide real-time customer engagement and online support. LiveHelp LiveChat functions as a Chatbots and Conversational AI application supporting customer service and e-commerce facing interactions on the www.jpg.fr site. The implementation centered on core conversational capabilities typical for the category, including an embeddable web chat widget, agent console for live messaging, scripted responses and chat templates, session transcripts and visitor context capture. The configuration emphasized conversational routing and automated handoff between automated responses and human agents, reflecting Chatbots and Conversational AI operational patterns. Architecturally the solution was provisioned as a web-embedded conversational layer, with the chat widget running in the browser and agent access provided through a browser-based console. This deployment model kept the implementation scoped to website engagement, minimizing on-premise footprint and enabling centralized administration of chat scripts and agent access. Operational governance focused on customer service workflows, specifically agent staffing and chat handling procedures, scripted escalation paths from chat to voice or email, and transcript retention for quality review. The deployment targeted front-line web support functions and was managed within the company service organization rather than across unrelated enterprise systems.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Algolia Legacy Algolia Search Application, Web and Enterprise Search Content Management n/a 2021 2021
Digital Signing Content Management 2022 2022
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2020 2020
Personalization and Product Recommendations eCommerce 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Partner Relationship Management CRM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Guisset Jean Paul
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Guisset Jean Paul Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Guisset Jean Paul Technographics

Guisset Jean Paul is a Distribution organization based in France, with around 500 employees and annual revenues of $140.0 million.

Guisset Jean Paul operates a diverse technology stack with applications such as LiveHelp LiveChat, Microsoft 365 and Algolia Search, covering areas like Chatbots and Conversational AI, Collaboration and Application, Web and Enterprise Search.

Guisset Jean Paul has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveHelp, Microsoft and Algolia.

Guisset Jean Paul recently adopted applications including DocuSign eSignature in 2022, Cloudflare CDN in 2022 and LiveHelp LiveChat in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Guisset Jean Paul’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Guisset Jean Paul’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Guisset Jean Paul technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.