AI Buyer Insights:

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

Gulf African Bank
Location
Geminia Insurance Plaza,, Kilimanjaro Avenue.,
Nairobi City, x,
Kenya
Website
https://www.gulfafricanbank.com/
Phone
254 20 2740111
Artw industry
Banking and Financial Services
Employee
Revenue

Gulf African Bank Technographics

Gulf African Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Gulf African Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Gulf African Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Gulf African Bank has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Hubspot CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Gulf African Bank is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Gulf African Bank revenues, which have grown to $24.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gulf African Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Gulf African Bank Tech Stack and Enterprise Applications

Gulf African Bank AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Gulf African Bank deployed Tawk.to on its public website to add real-time conversational capabilities. The Tawk.to web chat widget was embedded into customer-facing pages to enable live chat sessions, visitor monitoring, and persistent chat transcripts as part of its Chatbots and Conversational AI footprint. Gulf African Bank implemented Tawk.to to support front-line customer service and online customer engagement across its digital channels. The implementation is scoped to the bank's digital customer service operations, with agents using the Tawk.to console to manage incoming chats, queue conversations, and capture transcript records for follow-up. Functional elements implemented align with Chatbots and Conversational AI patterns, including live operator messaging, canned responses, visitor activity awareness, and conversation history to standardize support workflows. Governance and operational ownership rest with customer service teams who operate the widget and manage response processes on the website.
Gulf African Bank Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2013 2013
In 2013 Gulf African Bank implemented Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration services across its organization. The deployment established Google Workspace as the primary productivity layer, delivering Gmail, Calendar, Google Drive, and real time document collaboration capabilities for corporate communications and internal team workflows. The full application name Google Workspace (Formerly Google G-Suite) appears in public site artifacts, indicating active use tied to the bank's web presence. Configuration focused on core Collaboration modules, including domain administration through the Google admin console, user account provisioning and group management, shared Drive spaces for document governance, and collaborative editing with Docs, Sheets, and Slides. Standard category aligned controls for access permissions, storage quotas, and administrative audit logging were implemented to support regulated information handling and operational continuity. Operational coverage extended across the bank’s employee base to support business functions such as corporate communications, customer correspondence, and back office collaboration. Governance practices were centered on centralized admin controls and group based policies to manage user lifecycle and email routing, with observable signals on the public website confirming the Google Workspace deployment.
Gulf African Bank CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot CRM CRM CRM n/a 2021 2021
In 2021, Gulf African Bank implemented HubSpot CRM as its CRM solution and instrumented the application on the corporate website. The HubSpot CRM deployment is a cloud SaaS instance configured for web lead capture, contact lifecycle tracking, and centralized contact management, with website forms and tracking snippets funneling inbound prospects directly into HubSpot CRM for follow up. Operational coverage concentrates on the bank's marketing and commercial sales functions, where contact and lead records drive prospect nurturing, deal pipeline stages, and campaign response tracking. Functional modules implemented align with CRM capabilities and include contact management, web forms and tracking, lead routing, sales pipeline management, and basic marketing automation, while governance focused on centralizing lead ownership and standardizing web to CRM workflows across the bank's digital channels.
Customer Experience CRM 2022 2022
Customer Experience CRM 2021 2021
Customer Support CRM 2016 2016
Marketing Automation CRM 2021 2021
Gulf African Bank IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Gulf African Bank

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Gulf African Bank Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gulf African Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gulf African Bank digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Gulf African Bank Technographics
Gulf African Bank is a Banking and Financial Services organization based in Kenya, with around 130 employees and annual revenues of $24.0 million.
Gulf African Bank operates a diverse technology stack with applications such as Tawk.to, Google Workspace (Formerly Google G-Suite) and Hubspot CRM, covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Gulf African Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Google and HubSpot.
Gulf African Bank recently adopted applications including XEBO.ai Customer Experience in 2022, Hubspot CRM in 2021 and XEBO.ai Digital Research in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gulf African Bank’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Gulf African Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gulf African Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.