Gulf Drug
2nd Street, Barsha 1,
Dubai, 3264,
United Arab Emirates
Dubai, 3264,
United Arab Emirates
971 4-501-4000
Healthcare
Gulf Drug Technographics
Gulf Drug Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gulf Drug and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Gulf Drug employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gulf Drug has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2013, Cezcon CRM for CRM in 2022, Cezcon PM for Project Portfolio Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gulf Drug is running and its propensity to invest more and deepen its relationship with IBM , Cezcon Solutions , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gulf Drug revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gulf Drug intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gulf Drug Tech Stack and Enterprise Applications
Gulf Drug ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 Gulf Drug implemented IBM Maximo as its Enterprise Asset Management platform to centralize asset records, preventive maintenance planning, and service request handling across its Dubai operations. The deployment focused on facilities and biomedical maintenance workflows that needed structured reporting to the Ministry of Health and JCIA, and it was positioned to support communications between internal engineers, external engineers, and subcontract service providers.
IBM Maximo was configured to manage preventive maintenance schedules, generate and track work requests, and maintain a centralized asset and database management layer. Functional capabilities implemented included preventive maintenance generation for individual engineers, work order lifecycle management, quotation capture for spare parts and subcontract services, and creation of purchase requisitions within IBM Maximo after approvals.
Operational coverage emphasized day to day maintenance and procurement interactions, with Maximo used to circulate documents via email, record and distribute meeting minutes, and log calls and mail communications tied to work requests. The system served as the authoritative repository for spare parts requirements and purchase requisition generation, while coordination with subcontract companies and follow up on orders and inquiries occurred through Maximo driven processes and standard office procedures.
Governance and process changes centered on formalizing workflows for preventive maintenance, quotation to requisition handoffs, and compliance reporting for MOH and JCIA requirements. Purchase requisitions were created in IBM Maximo once procurement approvals were obtained, and document scanning, transcribing, and distribution procedures were integrated into the operating rhythm to ensure data and records were maintained within the Enterprise Asset Management framework.
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Gulf Drug CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cezcon Solutions | Legacy | Cezcon CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, Gulf Drug initiated use of Cezcon CRM, a CRM solution from Cezcon Solutions, to centralize sales and customer records across its UAE healthcare distribution operations. The deployment targeted the companys commercial teams and distribution centers operating in the United Arab Emirates.
Module usage is inferred from the vendor client listing and aligns with standard CRM capabilities, including contact and account management, lead and opportunity management, sales pipeline visibility, activity tracking, and reporting dashboards. Configuration likely emphasized standardized sales stages, automated follow up tasks, and access controls for sales and distributor teams to improve lead conversion workflows.
The implementation is described at the account and sales operations level and covers commercial functions such as field sales, inside sales, customer service, and distribution channel management within the UAE. No named system integrations are listed on the vendor client page, so integration points remain unspecified in public sources.
Governance work focused on centralizing customer records and standardizing sales follow up processes to deliver better sales visibility and follow up across Gulf Drugs operations, and to support improved lead conversion as stated in vendor materials. Because module usage is inferred from the client listing rather than a published case study, implementation details and operational metrics have not been publicly disclosed.
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Gulf Drug PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cezcon Solutions | Legacy | Cezcon PM | Project Portfolio Management | PPM | n/a | 2021 | 2021 |
In 2021, Gulf Drug implemented Cezcon PM from Cezcon Solutions, deploying the Project Portfolio Management application to centralize project and program tracking and billing across its United Arab Emirates operations. The deployment targeted project portfolio and work-management capability to support PMO governance and delivery teams within Gulf Drug's healthcare distribution business function. This alignment places Cezcon PM as the primary Project Portfolio Management platform for project lifecycle coordination and billing records consolidation.
Configuration emphasis, as indicated on the vendor client listing, centered on Cezcon PM project portfolio and work-management modules, enabling structured project setup, progress monitoring, task scheduling, and consolidated billing data for programs. The implementation established a centralized project data repository and portfolio-level monitoring views to standardize status reporting and cross-project visibility. These functional modules reflect typical Project Portfolio Management workflows for resource oversight, milestone tracking, and financial capture.
The operational scope covered UAE sites and affected PMO, project managers, delivery teams, and finance functions responsible for program billing and compliance. Governance changes documented by the vendor include centralizing project data and expanding monitoring capabilities, streamlining how project status and billing records are surfaced for stakeholders. Vendor-reported outcomes include improved project monitoring and centralized project data as a direct result of the Cezcon PM implementation.
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Gulf Drug IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Gulf Drug CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Gulf Drug
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gulf Drug Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gulf Drug IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gulf Drug digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gulf Drug Technographics
Gulf Drug is a Healthcare organization based in United Arab Emirates,
with around 3000 employees and annual revenues of $1.00 billion.
Gulf Drug operates a diverse technology stack with applications such as
IBM Maximo, Cezcon CRM and Cezcon PM,
covering areas like Enterprise Asset Management, CRM and Project Portfolio Management.
Gulf Drug has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM and Cezcon Solutions.
Gulf Drug recently adopted applications including
Cezcon CRM in 2022, Mimecast Email Security in 2022 and Cezcon PM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gulf Drug’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gulf Drug’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gulf Drug technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.