Gyldendal ASA (Ark Bokhandel AS)
Gyldendal ASA (Ark Bokhandel AS) Technographics
Gyldendal ASA (Ark Bokhandel AS) Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gyldendal ASA (Ark Bokhandel AS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Gyldendal ASA (Ark Bokhandel AS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gyldendal ASA (Ark Bokhandel AS) has purchased the following applications: Klarna Payments for Payment Processing in 2020, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gyldendal ASA (Ark Bokhandel AS) is running and its propensity to invest more and deepen its relationship with Klarna , LiveChat, Inc. , Kindly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gyldendal ASA (Ark Bokhandel AS) revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gyldendal ASA (Ark Bokhandel AS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gyldendal ASA (Ark Bokhandel AS) Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Gyldendal ASA (Ark Bokhandel AS) implemented Klarna Payments as their Payment Processing solution on their public website https://www.ark.no/. The Klarna Payments deployment is embedded in Ark Bokhandel AS online checkout workflows to handle consumer payment acceptance and authorization for web sales. Klarna Payments is presented as the primary Payment Processing method for online transactions on the site.
Technical scope is focused on the public-facing checkout and payment orchestration layers of the Ark website, aligning payment method presentation, hosted payment flows, and online authorization workflows with Ark's online retail operations. Operational ownership resides with Gyldendal ASA ecommerce and payments functions, which configure checkout options, payment messaging, and customer-facing flows through the Klarna Payments implementation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Gyldendal ASA (Ark Bokhandel AS) implemented LiveChat on their website, deploying the LiveChat application as a customer-facing engagement layer for Ark Bokhandel in Norway. The deployment is categorized under Chatbots and Conversational AI and is visible on the ark.no storefront where it handles real-time customer interactions for the online bookstore.
The LiveChat installation follows a web-embedded, cloud-hosted SaaS model, with the LiveChat widget embedded in site pages and traffic routed to the vendor hosted console. Functional capabilities in use align with Chatbots and Conversational AI patterns, including a real-time chat widget for customers, an agent console for customer service, canned responses and chat transcript capture, and built-in reporting for conversation analytics. Operational ownership is concentrated in digital and customer service teams supporting Ark Bokhandel online operations, with configuration focused on chat routing, agent workflows, and web channel coverage.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Gyldendal ASA (Ark Bokhandel AS) deployed Microsoft 365 for Collaboration to provide a unified cloud collaboration layer supporting content publishing, internal communications and retail-facing workflows. Microsoft 365 is used on their website and across corporate operations to connect editorial, marketing and store-level teams through shared document and communication services.
The implementation leverages core Microsoft 365 capabilities common to Collaboration deployments, including corporate email and calendaring, centralized document management and intranet services, real-time team collaboration and personal file sync. Microsoft 365 was configured to support collaborative authoring, editorial review workflows and shared asset libraries that align with publishing and merchandising processes.
Architecturally the solution is a tenant-based cloud deployment, with Microsoft 365 services surfaced on the public website to enable browser-accessible content workflows and cloud-hosted collaboration. This architecture centralizes content assets and collaboration endpoints, allowing web-facing publishing processes to draw on cloud-stored documents and communications services.
Governance and operational setup focused on centralizing content lifecycle controls, role-based access and information architecture across Gyldendal ASA and Ark Bokhandel AS, aligning Collaboration tooling with editorial and retail business functions. The configuration emphasized centralized libraries, access control and structured review workflows to standardize content creation and cross-team collaboration.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2009 | 2009 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2024 | 2024 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2011 | 2011 |
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CRM | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Gyldendal ASA (Ark Bokhandel AS)
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gyldendal ASA (Ark Bokhandel AS) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gyldendal ASA (Ark Bokhandel AS) Technographics
Gyldendal ASA (Ark Bokhandel AS) is a Media organization based in Norway,
with around 1000 employees and annual revenues of $100.0 million.
Gyldendal ASA (Ark Bokhandel AS) operates a diverse technology stack with applications such as
Klarna Payments, LiveChat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Gyldendal ASA (Ark Bokhandel AS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, LiveChat, Inc. and Microsoft.
Gyldendal ASA (Ark Bokhandel AS) recently adopted applications including
commercetools Commerce in 2024, LiveChat in 2021 and Bambuser Video Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gyldendal ASA (Ark Bokhandel AS)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gyldendal ASA (Ark Bokhandel AS)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gyldendal ASA (Ark Bokhandel AS) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.