H.W. Kaufman Group
30833 Northwestern Hwy 220,
Farmington Hills, 48334, MI,
United States
Farmington Hills, 48334, MI,
United States
1 248-292-8442
Insurance
H.W. Kaufman Group Technographics
H.W. Kaufman Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by H.W. Kaufman Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 H.W. Kaufman Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that H.W. Kaufman Group has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, ServiceNow ITSM for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems H.W. Kaufman Group is running and its propensity to invest more and deepen its relationship with Cisco Systems , Facebook , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing H.W. Kaufman Group revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for H.W. Kaufman Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
H.W. Kaufman Group Tech Stack and Enterprise Applications
H.W. Kaufman Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 H.W. Kaufman Group implemented Cisco Webex Meetings as part of its Audio Video and Web Conferencing capability, using Cisco Webex Meetings on their website to provide direct access to virtual meetings for external participants. The presence of Webex components on the public site indicates embedded meeting links or client side meeting interfaces that route users to Cisco Systems cloud hosted meeting service, aligning with web delivered conferencing deployment patterns.
Functional modules implied by the deployment include scheduled and ad hoc video meetings, screen sharing and desktop collaboration, participant management and meeting recording, which correspond to Audio Video and Web Conferencing functional terminology. Operational scope includes customer facing engagement via the corporate website and internal collaboration use cases across the organization, with configuration and access controls managed through the Webex Meetings administration plane.
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Collaboration | Collaboration |
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2018 | 2018 |
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H.W. Kaufman Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 H.W. Kaufman Group deployed Salesforce Sales Cloud to centralize sales and customer engagement workflows. The implementation is described as a Sales Automation,CRM,Sales Engagement deployment with the Salesforce Sales Cloud platform surfaced on the company website for inbound lead capture and initial customer interactions.
Salesforce Sales Cloud was configured with standard sales modules including lead management, contact and account management, opportunity lifecycle tracking, reporting and dashboarding, and sales engagement workflows. The deployment emphasized automation of lead assignment, opportunity stage progression, and record-level validation rules to align sales process governance with underwriting intake and broker relationship workflows.
The Sales Cloud instance was integrated with the public website to capture leads and convert web inquiries into Salesforce records, routing leads to regional sales teams and internal account owners. Operational coverage focused on the firm’s sales organization and customer-facing distribution channels within the United States, using the Sales Cloud as the authoritative sales CRM for those functions.
Governance centered on role based access, defined record ownership, and stage based approval and routing policies to enforce consistent pipeline management and compliance with internal sales controls. Configuration choices prioritized reusable automation, standardized reporting structures, and centralized data models to support cross functional visibility between sales and client engagement teams.
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H.W. Kaufman Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, H.W. Kaufman Group implemented ServiceNow ITSM. The deployment positioned ServiceNow ITSM as the primary platform for IT Service Management across the companys US operations, centralizing ticketing and support workflow for a roughly 2,000 employee insurance firm.
The implementation focused on centralizing incident and request fulfillment workflows consistent with IT Service Management practices for intake, triage, assignment, and resolution. Configuration work emphasized structured ticket queues and role-aware assignment for Level 1 support, and incorporated scripted automation to provision and terminate user accounts via Windows PowerShell.
Operational workflows used ServiceNow ITSM as the system of record while technicians executed remedial and provisioning actions in Active Directory, Office 365 Exchange Admin Center, Workspace ONE UEM AirWatch, Microsoft Intune, Microsoft Azure Admin Portal, Mimecast, and virtual desktop infrastructure consoles. Day-to-day tasks supported by these workflows included password resets, account unlocks, computer reimaging, BitLocker management and recovery, mobile device enrollment and profile verification, multifactor authentication setup, mailbox and distribution list management, and release of held email.
Governance centered on ticket-driven validation and scripted processes for onboarding and offboarding, with ServiceNow ITSM and EasyVista used as helpdesk routing tools to enforce approval steps and auditability. The rollout reinforced operational coverage for Level 1 IT support, desktop and endpoint management, mobile device management, and secure access administration across the organization.
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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H.W. Kaufman Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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H.W. Kaufman Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at H.W. Kaufman Group
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP, Chief Information Officer | CXO | IT | |
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Chief Information Security Officer | CXO | IT | |
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VP of IT and Infrastructure | VP | IT | |
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Director of Digital Transformation | Director | IT | |
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Apps Being Evaluated by H.W. Kaufman Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from H.W. Kaufman Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the H.W. Kaufman Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD H.W. Kaufman Group Technographics
H.W. Kaufman Group is a Insurance organization based in United States,
with around 2000 employees and annual revenues of $1.40 billion.
H.W. Kaufman Group operates a diverse technology stack with applications such as
Cisco Webex Meetings, Salesforce Sales Cloud and ServiceNow ITSM,
covering areas like Audio Video and Web Conferencing, Sales Automation, CRM, Sales Engagement and IT Service Management.
H.W. Kaufman Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Salesforce and ServiceNow.
H.W. Kaufman Group recently adopted applications including
Salesforce Sales Cloud in 2021, Atlassian Jira Service Desk in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of H.W. Kaufman Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates H.W. Kaufman Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete H.W. Kaufman Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.