Hagerty
121 Drivers Edge,
Traverse City, 49684, MI,
United States
Traverse City, 49684, MI,
United States
1 800-922-4050
Insurance
Hagerty Technographics
Hagerty Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hagerty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1733 Hagerty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hagerty has purchased the following applications: UKG Pro HCM (ex UltiPro HCM) for Core HR in 2014, Duck Creek Claims for Insurance Claims Management in 2023, Duck Creek Insights for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hagerty is running and its propensity to invest more and deepen its relationship with UKG , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hagerty revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hagerty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hagerty Tech Stack and Enterprise Applications
Hagerty HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2014 | 2018 |
In 2014, Hagerty implemented UKG Pro HCM (ex UltiPro HCM) as its Core HR platform. The deployment was scoped to support HR recordkeeping, payroll and benefits administration across the organization, covering roughly 1,733 employees in the United States and aligning the application with HR and payroll business functions.
As part of the UKG Pro HCM implementation, Hagerty designed business intelligence reports through UltiPro that measured and analyzed wages and benefits, along with community service and wellness initiatives, and distributed those reports regularly to employees and management. The implementation leveraged Core HR capabilities for workforce data management, payroll processing workflows and benefits reporting, and established recurring reporting cadence and governance for HR and leadership stakeholders to centralize access to compensation, benefits and program participation metrics.
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Employee Experience, Employee Engagement | HCM |
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2020 | 2024 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2012 | 2018 |
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Workforce Management | HCM |
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2012 | 2012 |
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Hagerty ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Hagerty deployed Duck Creek Claims as part of a broader adoption of Duck Creek Technologies cloud native SaaS platform. The implementation specifically targets Hagerty's Insurance Claims Management workflows to modernize claims intake, adjudication, case management, and customer servicing for its collector vehicle insurance lines.
Duck Creek Claims was configured within a unified code stack alongside Duck Creek policy, billing, data insights, digital enablement, and distribution management capabilities, aligning claims workflow, payment orchestration, and reserve tracking with underwriting and billing records. Configuration emphasized standard claims automation, configurable business rules, and workflow orchestration to support faster case handling and consistent decisioning across specialty products for classic and enthusiast vehicles.
Operationally the deployment is intended to support both agent and broker channels while enabling an enhanced direct to consumer experience, using Duck Creek OnDemand SaaS model and the vendor ecosystem to provide extensible integration points. The implementation scope references global member servicing ambitions with immediate focus on the United States and Canada market operations as part of Hagerty's specialty lines.
Governance changes include centralizing claims operations on a single code stack to reduce fragmentation and to enable stricter data security and compliance controls, while governance around product configuration and release cadence was refocused to accelerate product innovation. The project emphasizes API driven integration patterns and partner orchestration to align distribution, digital shopping, and post claim engagement workflows.
Stated outcomes for Hagerty include more humanized, personalized customer experiences for collector car enthusiasts, the ability to expand coverage offerings more quickly to meet market needs, and improved agent empowerment through unified claims and policy servicing. Duck Creek Claims serves as the core Insurance Claims Management application within Hagerty's broader platform modernization effort, enabling unified claims operations and consistent member experiences.
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Insurance Policy Administration | ERP Services and Operations |
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2023 | 2023 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Time Tracking and Billing | ERP Services and Operations |
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2023 | 2023 |
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Hagerty Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Insights | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, Hagerty implemented Duck Creek Insights as part of a broader Duck Creek Technologies cloud-native SaaS platform deployment. Duck Creek Insights, categorized as Analytics and BI, is configured to centralize analytics and reporting across Hagerty's specialty automotive insurance lines serving members in the United States and Canada.
The Duck Creek Insights implementation integrates analytics directly with core functional modules including policy administration, billing, claims, digital enablement, and distribution management. The deployment uses Duck Creek's unified code stack and Duck Creek OnDemand SaaS model to align data modeling, reporting, and visualization with underwriting and customer engagement workflows.
Operationally, the workstreams link agent and broker channel support with an enhanced direct-to-consumer digital shopping and service experience, enabling customers to access and purchase policies from a single, unified code stack. The implementation scope emphasizes embedding Analytics and BI into day-to-day customer connections and product configuration to support both distribution and member-facing digital journeys.
Hagerty and Duck Creek set governance to prioritize product innovation, agent enablement, data security, and compliance as part of the rollout, with program oversight focused on elevating member experiences and streamlining interactions. Duck Creek Insights will serve as the analytics backbone for pricing, underwriting, and customer service decisioning, supporting Hagerty's stated goals to personalize coverage options and accelerate product innovation while safeguarding member privacy.
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Hagerty Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Hagerty Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Hagerty CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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Hagerty EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2022 | 2022 |
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Hagerty ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Hagerty PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Hagerty PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Hagerty IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Hagerty
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Human Resources | VP | HR | |
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Senior Manager of HR Processes and Systems | Manager | IT | |
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Compensation Manager | Manager | HR | |
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VP of Recruiting | VP | HR | |
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Vice President of Recruiting | VP | HR | |
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Director of Employee Relations and Recruiting | Director | HR | |
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Director HR | Director | HR | |
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Senior Counsel, Director of Compliance & Risk Management | Director | Risk | |
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Senior Vice President, General Counsel and Corporate Secretary | VP | Legal | |
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Chief Information Officer | CXO | IT | |
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Senior Counsel | Manager | Operations | |
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HR Director | Director | HR | |
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Director of Talent Management | Director | HR | |
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Apps Being Evaluated by Hagerty Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hagerty IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hagerty digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hagerty Technographics
Hagerty is a Insurance organization based in United States,
with around 1733 employees and annual revenues of $1.19 billion.
Hagerty operates a diverse technology stack with applications such as
UKG Pro HCM (ex UltiPro HCM), Duck Creek Claims and Duck Creek Insights,
covering areas like Core HR, Insurance Claims Management and Analytics and BI.
Hagerty has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG and Duck Creek Technologies.
Hagerty recently adopted applications including
Duck Creek Claims in 2023, Duck Creek Policy in 2023 and Duck Creek Billing in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hagerty’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hagerty’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hagerty technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.