K÷ln, 51105,
Germany
Handelshof Management Technographics
Handelshof Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Handelshof Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Handelshof Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Handelshof Management has purchased the following applications: i‑net HelpDesk for Customer Support in 2006, Atlassian Jira Service Desk for IT Service Management in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Handelshof Management is running and its propensity to invest more and deepen its relationship with i-net software , Google , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Handelshof Management revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Handelshof Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Handelshof Management Tech Stack and Enterprise Applications
Handelshof Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| i-net software | Legacy | i‑net HelpDesk | Customer Support | CRM | n/a | 2006 | 2006 |
In 2006, Handelshof Management deployed i‑net HelpDesk for Customer Support to provide first and second level IT and customer support across the Handelshof Group in Germany. The deployment established i‑net HelpDesk as the operational ticketing platform used for incident intake, routing and resolution.
The implementation focused on ticket lifecycle management and staff-facing usability, with configuration of ticket handling workflows, automated assignment rules, status tracking and standard reporting to support support team processes. i‑net HelpDesk was configured to enable queue management for first and second level support, knowledge capture during resolution and role based access for support staff and managers.
Governance has been oriented around sustained vendor support and operational continuity, with the vendor cited for fast support and intuitive operation contributing to long term adoption. Handelshof reports improved ticket handling and staff efficiency, and the vendor highlights a strong price and performance outcome for this long running Customer Support deployment.
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Tag Management | CRM |
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2016 | 2016 |
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Handelshof Management ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Handelshof Management deployed Atlassian Jira Service Desk as a customer facing IT Service Management solution embedded on its website. The Atlassian Jira Service Desk instance delivers a web based service portal for external customers and internal support staff, consolidating ticket creation, queue management, SLA routing, request categorization, and automated notifications. Implementation configuration emphasizes request types and workflow automation to streamline customer inquiries and standard IT support processes.
For the 130 employee distribution company the deployment provides operational coverage for customer support and IT operations, handling service request intake from website visitors and internal incident handling tied to distribution and e commerce touchpoints. The service desk was configured with role based access controls and service queues to separate public facing requests from internal tickets, and was embedded into the public site to provide a single entry point for users. Governance centered on defined SLA policies and workflow ownership to ensure consistent routing and escalation across the organization.
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Handelshof Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, Handelshof Management implemented Microsoft Azure Cloud Services to host its corporate website. Microsoft Azure Cloud Services serves as the primary Application Hosting and Computing Services platform for the company, providing the cloud foundation for web content delivery and server side application hosting for the distribution business.
The implementation centers on web application hosting and cloud compute and storage capabilities typical of Application Hosting and Computing Services. Configurations emphasize managed platform hosting for the website, scalable compute instances for runtime, and object storage for media and catalog assets, reflecting category aligned functional modules such as application runtime hosting, content delivery and persistent storage.
Operational coverage is focused on the public facing website serving customers in Germany, affecting marketing, e commerce catalog delivery and customer engagement channels. The deployment integrates the website front end with the Azure tenancy so that web traffic, content updates and application runtime execute within Microsoft Azure Cloud Services.
Governance and operations are aligned to in house IT management for the company size, with tenancy level access controls, role based administrative separation and deployment process controls to manage content publishing and application updates. The configuration positions Handelshof Management to use Microsoft Azure Cloud Services as its ongoing Application Hosting and Computing Services platform for web and customer facing applications.
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Handelshof Management
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Handelshof Management Executives
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