K÷ln, 51105,
Germany
Handelshof Management Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Handelshof Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Handelshof Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Handelshof Management has purchased the following applications: i‑net HelpDesk for Customer Support in 2006, Atlassian Jira Service Desk for IT Service Management in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Handelshof Management is running and its propensity to invest more and deepen its relationship with i-net software , Google , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Handelshof Management revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Handelshof Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| i-net software | Legacy | i‑net HelpDesk | Customer Support | CRM | n/a | 2006 | 2006 |
In 2006, Handelshof Management deployed i‑net HelpDesk for Customer Support to provide first and second level IT and customer support across the Handelshof Group in Germany. The deployment established i‑net HelpDesk as the operational ticketing platform used for incident intake, routing and resolution.
The implementation focused on ticket lifecycle management and staff-facing usability, with configuration of ticket handling workflows, automated assignment rules, status tracking and standard reporting to support support team processes. i‑net HelpDesk was configured to enable queue management for first and second level support, knowledge capture during resolution and role based access for support staff and managers.
Governance has been oriented around sustained vendor support and operational continuity, with the vendor cited for fast support and intuitive operation contributing to long term adoption. Handelshof reports improved ticket handling and staff efficiency, and the vendor highlights a strong price and performance outcome for this long running Customer Support deployment.
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||