List of i‑net HelpDesk Customers
Berlin, 10117,
Germany
Since 2010, our global team of researchers has been studying i‑net HelpDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased i‑net HelpDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using i‑net HelpDesk for Customer Support include: Bayer Vital Germany, a Germany based Healthcare organisation with 1500 employees and revenues of $600.0 million, Wartburg-Sparkasse, a Germany based Banking and Financial Services organisation with 416 employees and revenues of $100.0 million, Handelshof Management, a Germany based Distribution organisation with 130 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using i‑net HelpDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The i‑net HelpDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bayer Vital Germany | Healthcare | 1500 | $600M | Germany | i-net software | i‑net HelpDesk | Customer Support | 2018 | n/a |
In 2018 Bayer Vital Germany implemented i‑net HelpDesk as a Customer Support solution, with the BAYER Bitterfeld site listed on the vendor reference page as a user for internal IT and user helpdesk operations in Germany and the year shown reflects an estimated start year. The vendor reference does not supply detailed rollout dates or outcomes, so implementation timing beyond the 2018 estimate and operational metrics are not published on the vendor page.
The deployment at BAYER Bitterfeld is described as an operational instance of i‑net HelpDesk supporting internal IT service desk and user support functions, indicating typical Customer Support capabilities such as ticket and incident management, service request workflows, knowledge base support, SLA handling and reporting. Governance and rollout specifics are not documented by the vendor, therefore configuration scope is limited to the site level as noted, and no external system integrations or partner implementation details are reported in the source reference.
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Handelshof Management | Distribution | 130 | $14M | Germany | i-net software | i‑net HelpDesk | Customer Support | 2006 | n/a |
In 2006, Handelshof Management deployed i‑net HelpDesk for Customer Support to provide first and second level IT and customer support across the Handelshof Group in Germany. The deployment established i‑net HelpDesk as the operational ticketing platform used for incident intake, routing and resolution.
The implementation focused on ticket lifecycle management and staff-facing usability, with configuration of ticket handling workflows, automated assignment rules, status tracking and standard reporting to support support team processes. i‑net HelpDesk was configured to enable queue management for first and second level support, knowledge capture during resolution and role based access for support staff and managers.
Governance has been oriented around sustained vendor support and operational continuity, with the vendor cited for fast support and intuitive operation contributing to long term adoption. Handelshof reports improved ticket handling and staff efficiency, and the vendor highlights a strong price and performance outcome for this long running Customer Support deployment.
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Wartburg-Sparkasse | Banking and Financial Services | 416 | $100M | Germany | i-net software | i‑net HelpDesk | Customer Support | 2016 | n/a |
In 2016, Wartburg-Sparkasse implemented i‑net HelpDesk within its Customer Support environment to manage 1st and 2nd level IT support and process support across its German operations. The implementation positioned i‑net HelpDesk as the primary ticketing and case management tool for the bank's IT service desks.
The deployment leveraged quick-tickets for rapid incident intake, a searchable knowledge base to capture and reuse resolutions, and reporting modules to provide operational visibility. Functional capabilities implemented include ticket lifecycle management, knowledge management and service desk reporting consistent with the Customer Support category.
Vendor testimony indicates the bank has used the product for around ten years, therefore the 2016 implementation year shown is an estimate based on that customer statement. i‑net HelpDesk supports Wartburg-Sparkasse IT service desk workflows and escalation paths, with the knowledge base and reporting used to standardize responses and provide routine operational oversight.
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