Hang Seng Bank
83 Des Voeux Road Central,
Hong Kong, x,
Hong Kong
Hong Kong, x,
Hong Kong
852 2822 0228
Banking and Financial Services
Hang Seng Bank Technographics
Hang Seng Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hang Seng Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8328 Hang Seng Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hang Seng Bank has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Hyperledger Fabric for Blockchain Platform in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hang Seng Bank is running and its propensity to invest more and deepen its relationship with LivePerson , Alteryx , Hyperledger or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hang Seng Bank revenues, which have grown to $5.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hang Seng Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hang Seng Bank Tech Stack and Enterprise Applications
Hang Seng Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Hang Seng Bank deployed LivePerson Conversational Cloud on its website to extend digital customer engagement. LivePerson Conversational Cloud is used as a cloud-hosted conversational messaging layer and is categorized as Chatbots and Conversational AI, providing automated web conversations with structured escalation to human agents.
The implementation centers on conversational automation, intent detection, scripted dialogue flows, session routing to live agents, and conversational analytics for ongoing tuning. Functional configuration emphasizes a website messaging widget, real time monitoring of conversations, and managed handoff workflows between bots and contact center agents.
Operational scope is focused on customer service and digital channel teams supporting customers in Hong Kong through the bank website, with governance oriented to conversational performance monitoring and operational control of bot to agent escalation processes. Rollout and operational ownership were aligned to web properties and frontline support workflows to centralize conversational engagement and oversight.
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Cognitive Computing | AI-Powered Application |
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2016 | 2017 |
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Hang Seng Bank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyperledger | Legacy | Hyperledger Fabric | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018 Hang Seng Bank implemented Hyperledger Fabric as the underlying distributed ledger technology for its participation in eTradeConnect. The deployment used Hyperledger Fabric as the Blockchain Platform to provision a permissioned network node for trade finance transaction processing and secure document transmission.
The implementation supported end to end trade workflows, including preparation and transmission of digital trade documents, automated data matching, and the raising of trade finance requests through the eTradeConnect application. Functional capabilities implemented on the platform include purchase order and invoice production, pre and post shipment trade finance on open account trade, duplicated financing checks, and payment status updates.
eTradeConnect's permissioned network was built using Hyperledger Fabric architecture in collaboration with Ping An Technology and Shanghai OneConnect Financial Technology, and it is administered by the Hong Kong Trade Finance Platform Company Limited. The consortium integration spans major local and international banks as members, enabling multi bank orchestration of trade finance steps and planned cross chain connectivity to link other DLT trading platforms.
Operational scope focused on corporate trade finance in Hong Kong, with the pilot completing an end to end blockchain transaction between Clover Group International Limited and Regina Miracle International Limited and live processing for two corporate customers. Governance is consortium based, with network permissioning and member access controls to manage document flows, financing requests, and duplicated financing checks across participating institutions.
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Hang Seng Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Hang Seng Bank implemented Cisco Webex Meetings to provide web-based conferencing and virtual engagement directly on its corporate website. The deployment of Cisco Webex Meetings positions the bank within the Audio Video and Web Conferencing category to support browser-based joining and hosted meeting sessions for customer interactions and internal collaboration across Hong Kong operations.
The implementation reflects a cloud-hosted, web-embedded meeting architecture typical of Webex Meetings, enabling scheduled meetings, screen sharing, real-time audio and video, recording, and host controls for participant management. Operational coverage spans customer-facing digital channels and internal corporate teams, with configuration emphasis on enterprise security features such as encryption, access controls, and single sign-on to align meeting policies with financial services compliance requirements.
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Hang Seng Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Hang Seng Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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Hang Seng Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Hang Seng Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Portfolio and Investment Risk Management | Investment Management |
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2021 | 2021 |
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Hang Seng Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hang Seng Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer, MD | CXO | IT | |
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Fund Manager, Indexing (ETF) | Manager | Finance | |
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Head of Equities and Structuring, Global Markets | Director | Finance | |
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Fund Manager, Fixed Income | Manager | Finance | |
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Apps Being Evaluated by Hang Seng Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hang Seng Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hang Seng Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hang Seng Bank Technographics
Hang Seng Bank is a Banking and Financial Services organization based in Hong Kong,
with around 8328 employees and annual revenues of $5.30 billion.
Hang Seng Bank operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Hyperledger Fabric and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Blockchain Platform and Audio Video and Web Conferencing.
Hang Seng Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Hyperledger and Cisco Systems.
Hang Seng Bank recently adopted applications including
AppDynamics APM in 2021, SS&C Portia in 2021 and Bloomberg AIM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hang Seng Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hang Seng Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hang Seng Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.