Hamilton, 31811, GA,
United States
Harris County, GA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Harris County, GA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 631 Harris County, GA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harris County, GA has purchased the following applications: Caselle Connect Online Utility Management for Utilities ERP in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Xpress Bill Pay for Utilities Customer Care and Billing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harris County, GA is running and its propensity to invest more and deepen its relationship with Caselle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harris County, GA revenues, which have grown to $41.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harris County, GA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Caselle | Legacy | Caselle Connect Online Utility Management | Utilities ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Harris County, GA awarded Caselle Connect Online Utility Management as its Utilities ERP for county utility accounting and customer service operations. The Board took formal action to award the project to Caselle, and the implementation was scoped to an eight to ten month program to convert data, train staff, and bring the system into production.
The deployment focused on core Utilities ERP capabilities typical for municipal utilities, including utility billing and customer account management, financial accounting and general ledger support, cashiering and payment processing, meter and usage reporting, and administrative reporting and analytics. Caselle Connect Online Utility Management was positioned to centralize accounting workflows and billing operations within a single application suite, with configuration for municipal rates, billing cycles, and account lifecycle processes.
Operational coverage targeted county utility operations, the county finance department, and front line customer service teams within Harris County, GA, with a phased rollout implied by the stated timeline. Project governance began with Board approval, followed by a structured program of data conversion, user training, and staged implementation activities to onboard departmental users and operationalize accounting and billing processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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|
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Collaboration | Collaboration |
|
2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Xpress Bill Pay | Legacy | Xpress Bill Pay | Utilities Customer Care and Billing | CRM | n/a | 2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Critical Event Management | TRM |
|
2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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|
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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