Harvey Water Softeners
Hipley Street,
Woking, GU22 9LQ,
United Kingdom
Woking, GU22 9LQ,
United Kingdom
44 14 8375-3404
Manufacturing
Harvey Water Softeners Technographics
Harvey Water Softeners Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Harvey Water Softeners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 156 Harvey Water Softeners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harvey Water Softeners has purchased the following applications: IFS Cloud ERP for ERP Financial in 2023, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harvey Water Softeners is running and its propensity to invest more and deepen its relationship with IFS , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harvey Water Softeners revenues, which have grown to $39.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harvey Water Softeners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Harvey Water Softeners Tech Stack and Enterprise Applications
Harvey Water Softeners ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Cloud ERP | ERP Financial | ERP | Change8 | 2023 | 2023 |
In 2023 Harvey Water Softeners implemented IFS Cloud ERP as the company’s ERP Financial application to address transactional finance and operational visibility. The company had previously implemented IFS Apps 10 in 2021 and engaged Change8 in May 2023 to resolve persistent data handling and integration issues that were impacting sales, finance, procurement and warehouse management workflows.
Change8 conducted system analysis, facilitated workshops and user sessions, and delivered a prioritized remediation roadmap for IFS Cloud ERP. The engagement focused on configuration fixes, data dashboard lobbies, and targeted IFS training to build process consistency and application proficiency among c.150 IFS users in the UK.
The technical scope included remediation of software integrations handled via Boomi and improvements to data handling across order to cash, procure to pay and warehouse processes. Change8 worked both remotely and on-site to identify root causes, implement actionable fixes, and create super user roles to sustain system operations.
Governance and knowledge transfer were formalized, with process owners and super users embedded into business as usual activities to maintain IFS Cloud ERP operational discipline. In a five month engagement from analysis to resolution Harvey Water Softeners reported that blocked orders were freed up by more than £1m and that confidence and morale among the business IFS user community improved as IFS Cloud ERP was stabilized and adopted.
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Harvey Water Softeners AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Harvey Water Softeners implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. Salesforce Chat is used as the company solution in the Chatbots and Conversational AI category to manage web-initiated customer inquiries and live support sessions.
The deployment is a cloud hosted SaaS chat widget embedded in the corporate website, configured to present pre-chat capture, real-time messaging, queueing and session routing to agent consoles within the Salesforce platform. Functional capabilities implemented include visitor-to-agent handoff, canned responses and chat transcript capture to support asynchronous follow up.
Operational scope covers website visitors to the United Kingdom and day-to-day handling by the customer service team, with routing and business hours controls configured to manage agent workload. Governance focuses on chat routing rules, queue configuration and transcript retention within the Salesforce Chat environment, with iterative configuration managed by internal support and IT staff.
The implementation emphasizes conversational routing and operational visibility through chat transcripts and console-based agent handling, aligning Harvey Water Softeners application usage with standard Chatbots and Conversational AI workflows for web customer service.
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Harvey Water Softeners Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Harvey Water Softeners implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment provides cloud-hosted collaboration capabilities consistent with the Collaboration category, delivering organizational email, real-time team communication, and centralized document management for day-to-day operations.
Microsoft 365 is visible in use on the Harvey Water Softeners website and supports company-wide collaboration across the manufacturer’s 156 employees in the United Kingdom. Harvey Water Softeners Microsoft 365 Collaboration is applied to internal communications, document workflows, and file sharing as primary business functions supported by the platform.
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Harvey Water Softeners CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Harvey Water Softeners IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Harvey Water Softeners CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Harvey Water Softeners
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Harvey Water Softeners Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Harvey Water Softeners IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Harvey Water Softeners digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Harvey Water Softeners Technographics
Harvey Water Softeners is a Manufacturing organization based in United Kingdom,
with around 156 employees and annual revenues of $39.0 million.
Harvey Water Softeners operates a diverse technology stack with applications such as
IFS Cloud ERP, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Harvey Water Softeners has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Salesforce and Microsoft.
Harvey Water Softeners recently adopted applications including
IFS Cloud ERP in 2023, Salesforce Chat (formerly Salesforce Live Agent) in 2022 and Awin Affiliate Marketing in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Harvey Water Softeners’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Harvey Water Softeners’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Harvey Water Softeners technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.