About the Customer
Havelock AHI W.L.L. manufactures furniture and interior fittings in the Middle East and Europe. The company is based in Manama, Bahrain. As of February 19, 2003, Havelock AHI W.L.L. is a subsidiary of Phaedra Holdings Limited.
Scope and Challenges
The end goal in starting a digital transformation was to improve communication between departments, streamline operations and ultimately deliver the highest quality products and services to its customers in the region.
Outcome and Implications
One of the biggest benefits has been the improvement in visibility and transparency across all departments. With the Epicor ERP system now serving as the backbone of the business, the company is beginning to benefit from its rich functionality, specifically its reporting features, to improve business operations and aid management decision making.
In addition to choosing a solution that was tailor-made for their industry, ease of implementation was another key criterion.
"Because our core business is built on offering bespoke solutions, it was only natural that we would expect the same from our ERP system. We needed a customizable system to meet the needs of the manufacturing and contracting pieces of our business without incurring significant costs or long implementation delays. We also wanted a solution that would scale easily to meet the demands of our growing business." - Aiman Mahmoud, senior IT manager, Havelock AHI
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Epicor||Legacy Applications||Epicor ERP||Enterprise Resource Planning||ERP Financial Management||80||n/a||2017||2017|
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