Haven Claims
Suite 2A, Second Floor 160 London Road,
Sevenoaks, TN13 1BT,
United Kingdom
Sevenoaks, TN13 1BT,
United Kingdom
44 34 5092 0700
Insurance
Haven Claims Technographics
Haven Claims Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Haven Claims and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Haven Claims employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Haven Claims has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Haven Claims is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Exclaimer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Haven Claims revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Haven Claims intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Haven Claims Tech Stack and Enterprise Applications
Haven Claims AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Haven Claims implemented LiveChat on their website. The LiveChat deployment provides Chatbots and Conversational AI capabilities to support online customer engagement, explicitly targeting claims intake and customer service interactions.
The implementation is delivered as a web-embedded chat widget paired with an agent console and administrative chat management interface, configured to capture visitor context and route sessions to claims specialists. Configuration emphasized canned responses, session tagging, and basic automation workflows for initial triage, reflecting standard Chatbots and Conversational AI functional workflows such as automated screening and live agent handover.
Operational scope is focused on the company website serving UK customers, with the claims and customer service teams operating the LiveChat agent console to manage live inquiries. Governance centered on chat configuration standards, template and routing rule maintenance, and process adjustments to incorporate chat-driven customer dialogs into existing claims handling workflows via transcript review and manual intake procedures.
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Haven Claims Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Haven Claims implemented Microsoft 365 to establish core Collaboration services. The Microsoft 365 deployment supplies cloud email, SharePoint Online document libraries, OneDrive user storage and Microsoft Teams for real time collaboration, aligning with the Collaboration category. Public site metadata indicates Microsoft 365 assets are referenced on the company website.
The implementation follows a cloud first tenant model with centralized identity and access management via Azure Active Directory, enabling single sign on and role based access across email and document stores. Functional modules implemented include Exchange Online for corporate email, SharePoint Online and OneDrive for content management and team sites, and Microsoft Teams for meetings and chat, supporting claims processing, customer service and administrative functions. Governance controls were configured to manage mailbox and document permissions and external sharing, establishing collaboration workflows and information security controls across departments.
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Haven Claims Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2018 | 2018 |
In 2018, Haven Claims implemented Exclaimer Cloud Signatures for Office 365 as a Digital Signing solution. The deployment is a cloud-based signature management service integrated with Office 365 mail flow and is visible on the Haven Claims public website, indicating centralized signature branding across outbound communications.
The implementation leverages Exclaimer Cloud Signatures for Office 365 central template and policy configuration to enforce consistent signature layouts and standardized legal disclaimers, with dynamic fields populated from the Office 365 user directory. Operational control is centralized between IT and marketing for template governance, with signature rules scoped by department and role to support customer service, sales and corporate communications workflows. Administration is performed through the Exclaimer cloud console and integrates with Office 365 directory attributes for personalization and orchestration of email signature insertion.
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Haven Claims TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2017 | 2018 |
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Haven Claims IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Haven Claims CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Haven Claims
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Assistant IT Manager | Manager | IT | |
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Counter Fraud Handler | CXO | Finance | |
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Business Intelligence Controller | Director | IT | |
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Training, Audit & Compliance Manager | Manager | Legal | |
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Assistant Counter Fraud Manager | Manager | Risk | |
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Head of Information Technology | Director | IT | |
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Counter Fraud Initiative Controller | Director | Finance | |
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Apps Being Evaluated by Haven Claims Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Haven Claims IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Haven Claims digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Haven Claims Technographics
Haven Claims is a Insurance organization based in United Kingdom,
with around 200 employees and annual revenues of $20.0 million.
Haven Claims operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Exclaimer Cloud Signatures for Office 365,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Signing.
Haven Claims has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Exclaimer.
Haven Claims recently adopted applications including
Cloudflare CDN in 2021, LiveChat in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Haven Claims’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Haven Claims’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Haven Claims technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.