Honolulu, 96813, HI,
United States
Hawaiian Electric Industries Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Hawaiian Electric Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3597 Hawaiian Electric Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hawaiian Electric Industries has purchased the following applications: DocuSign eSignature for Digital Signing in 2021, Adobe Experience Cloud for Customer Experience in 2019, Workiva Wdesk for EPM in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hawaiian Electric Industries is running and its propensity to invest more and deepen its relationship with DocuSign , Adobe Systems , Q4 Inc or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hawaiian Electric Industries revenues, which have grown to $2.85 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hawaiian Electric Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Hawaiian Electric Industries implemented DocuSign eSignature as a Digital Signing solution on its public website, using DocuSign eSignature as a digital signature on web-based customer interactions. The implementation focuses on web-embedded signature capture to formalize external agreements and customer consents, positioning DocuSign eSignature as the primary Digital Signing channel for online document execution and signature collection.
The deployment appears centered on site-integrated signing flows and standard eSignature capabilities, including embedded signing, authentication and audit trail functionality, and document lifecycle management through the DocuSign platform. Operational coverage is customer-facing web channels and external counterparties, with configuration aimed at aligning signature capture with legal and customer service workflows and enforcing signing policies and auditability across those web processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 Hawaiian Electric Industries implemented Adobe Experience Cloud to support Customer Experience on its public website. The deployment centered on HEI.com, using Adobe Experience Cloud as the primary platform for web content delivery, site personalization, and campaign orchestration. This positions Hawaiian Electric Industries and Adobe Experience Cloud within Customer Experience for marketing and digital engagement functions.
Functional modules reflected typical Customer Experience capabilities, including content management, audience segmentation and personalization, analytics and testing, and campaign execution, enabling centralized editorial workflows and experience optimization across digital channels. The implementation affected marketing and customer engagement operations and established role based publishing controls and centralized web governance to align site operations with marketing processes.
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workiva | Legacy | Workiva Wdesk | EPM | EPM | n/a | 2016 | 2016 |
In 2016, Hawaiian Electric Industries implemented Workiva Wdesk to strengthen SOX compliance and improve internal control documentation. The deployment used Workiva Wdesk as an EPM solution across finance, internal audit, and compliance teams to manage internal controls over financial reporting.
Workiva Wdesk was configured to centralize control documentation, evidence collection, and control assessment workflows, providing structured document controls, versioning, and audit trails. Configuration emphasized control mapping and workflow orchestration typical of EPM platforms, reducing reliance on manual work processing and spreadsheet-based tracking while creating standardized, auditable records.
Operational scope focused on SOX and internal controls over financial reporting, aligning documentation, implementation, and assessment processes under a single EPM application. Governance adjustments standardized control ownership and audit-ready documentation workflows to support consistent assessments across teams. Market commentary notes that Workiva Wdesk streamlines how teams document, implement and assess internal controls, which aligns with Hawaiian Electric Industries adoption.
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2010 | 2010 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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