Hays
4th Floor, 20 Triton Street, Regent's Place,
London, NW1 3BF,
United Kingdom
London, NW1 3BF,
United Kingdom
44 20 3978-2520
Professional Services
Hays Technographics
Hays Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hays and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10300 Hays employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hays has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, 3SS Talent Acquisition for Applicant Tracking System in 2016, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hays is running and its propensity to invest more and deepen its relationship with Oracle , Rydoo , 3 Story Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hays revenues, which have grown to $8.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hays intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hays Tech Stack and Enterprise Applications
Hays ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Hays implemented Oracle NetSuite ERP as its ERP Financial platform. The deployment used Oracle NetSuite ERP cloud native architecture to consolidate core finance functions, configuring standard ERP Financial modules including general ledger, accounts payable, accounts receivable, fixed assets, cash management, tax processing, and statutory financial reporting.
Operational scope centered on finance and accounting teams supporting corporate and statutory reporting across Hays' operations, with configuration to handle multi entity financial management and multi currency accounting consistent with ERP Financial capabilities. Governance and process workstreams emphasized standardized month end close procedures, segregation of duties through role based access controls, and centralized chart of accounts and reporting configuration to create repeatable financial workflows.
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ERP Financial | ERP |
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2008 | 2008 |
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ERP Financial | ERP |
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2008 | 2008 |
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Expense Management | ERP |
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2006 | 2006 |
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Expense Management | ERP |
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2017 | 2017 |
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Hays HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3 Story Software | Legacy | 3SS Talent Acquisition | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Hays implemented 3SS Talent Acquisition as its ATS on the corporate website. Hays 3SS Talent Acquisition ATS supports recruitment and talent acquisition functions across the organization, centralizing public job posting and candidate intake for in-house recruitment and HR teams.
The 3SS Talent Acquisition deployment was configured to embed career site application workflows directly into Hays' website, providing candidate management, application tracking, requisition workflows, interview scheduling, offer management, CV parsing, and recruitment reporting capabilities. Governance was operationalized through recruiter workflow configuration and role based access controls, with the system positioned to standardize hiring processes and manage applicant lifecycle activities for corporate recruitment functions.
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Core HR | HCM |
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2008 | 2008 |
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Recruiting | HCM |
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2014 | 2014 |
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Talent Assessment | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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Hays AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Hays implemented Zendesk Chat on its public website to deliver real time conversational support for candidates and clients. The deployment centers on the web channel as part of Hays' customer engagement for recruitment and professional services.
Zendesk Chat was configured as an embeddable web chat widget with proactive triggers and session handoff to human agents, leveraging agent consoles for live responses and canned messaging to standardize replies. Functional capabilities emphasized queue based routing, transcript capture and chat session analytics to support operational monitoring. These capabilities align with Chatbots and Conversational AI use patterns for conversational routing and agent assisted chat.
The solution integrates directly with the Hays website front end and surfaces within internal support workflows, enabling agents to create follow up tickets and capture lead or candidate information during chats. Operational coverage includes recruitment support teams and client services who handle inbound candidate queries and client inquiries. Integration points were structured for data handoff to internal recruitment systems and agent collaboration tools.
Governance included configuring routing rules, service level workflows and escalation paths so chat sessions follow established recruitment and client service processes. Zendesk Chat at Hays provides a conversational layer, Hays Zendesk Chat Chatbots and Conversational AI, that centralizes live messaging for candidate and client engagement.
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Hays Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Hays Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Hays CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2019 | 2019 |
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Hays TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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Hays IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Hays CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Hays
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hays Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hays IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hays digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Hays Technographics
Hays is a Professional Services organization based in United Kingdom,
with around 10300 employees and annual revenues of $8.88 billion.
Hays operates a diverse technology stack with applications such as
Oracle NetSuite ERP, 3SS Talent Acquisition and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Hays has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, 3 Story Software and Zendesk.
Hays recently adopted applications including
Zoom in 2021, Hubspot CRM in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hays’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hays’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hays technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.