Hays
4th Floor, 20 Triton Street, Regent's Place,
London, NW1 3BF,
United Kingdom
London, NW1 3BF,
United Kingdom
44 20 3978-2520
Professional Services
Hays Technographics
Hays Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hays and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10300 Hays employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hays has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Oracle PeopleSoft HCM for Core HR in 2018, Olark Live Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hays is running and its propensity to invest more and deepen its relationship with Oracle , Sonder.io , Go1 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hays revenues, which have grown to $8.88 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hays intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hays Tech Stack and Enterprise Applications
Hays ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2013 |
In 2012, Hays implemented Oracle E-Business Suite for ERP Financial functions to consolidate core finance operations. The Oracle E-Business Suite deployment targeted general ledger, accounts payable, accounts receivable, fixed assets and expense processing as primary functional domains within the finance organization.
Configuration and functional design work emphasized chart of accounts structure, AP invoice and payment processing, AR billing and collections rules, fixed asset lifecycle configuration, and embedded expense management workflows. The implementation included a designated Oracle Expenses Functional Lead role, referencing experience with Oracle expense modules and responsible for expense policy enforcement, approval routing, and expense reporting configuration.
Operational scope centered on Hays finance and corporate accounting processes, aligning accounting controls, expense control, and finance reporting with the ERP Financial platform. The technical approach followed a centralized Oracle E-Business Suite application model with role based access control, application level configuration, and process automation for approval flows and transaction processing.
Governance and rollout were organized around formal change control, functional owner responsibilities, staged configuration and testing, and coordinated user acceptance for expense workflows. This implementation narrative highlights Hays Oracle E-Business Suite ERP Financial deployment, with particular emphasis on expense management and standardized finance procedures.
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2012 | 2013 |
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Expense Management | ERP |
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2012 | 2013 |
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Hays HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Hays implemented Oracle PeopleSoft HCM as a Core HR platform within a broader PeopleSoft estate that includes 16 modules spanning Finance, HCM, CRM, and ELM. The deployment built on an existing PeopleSoft journey that began in 2008 and on a 2015 upgrade to PeopleSoft 9.2, positioning Oracle PeopleSoft HCM as the primary Core HR application for employee and manager self service across the business.
The implementation emphasized a Selective Adoption continuous delivery model and a PeopleSoft Test Framework to manage feature adoption and regression risk. Functional rollout used a collaborative Model Office environment where new PeopleSoft 9.2 capabilities were validated by business and IT stakeholders, and examples such as PeopleSoft Expenses and its approval framework were piloted to govern production sponsorship of new features.
For infrastructure and operations, Hays instituted automated update scripting and a monthly technical release program that orchestrated dot releases of PeopleTools and coordinated updates to WebLogic, Tuxedo, and Java. A customization catalog and iterative technical review process were embedded into the infrastructure cadence to assess each customization against alternatives such as bolt on, configuration tooling, workflow or process change, or different tools.
Governance was restructured to reduce rework during Keep Current cycles, with the customization catalog enabling isolation and replacement of intrusive customizations and allowing the functional and development teams to focus on continuous improvement rather than repeat reapplication work. The Selective Adoption framework allowed early, controlled adoption of delivered features, enabling the functional team to stage changes and maintain a predictable upgrade path for Oracle PeopleSoft HCM.
The program explicitly aimed to reduce long term cost of ownership and it materially simplified PeopleTools upgrades by isolating customizations, while also recognizing the risk and effort caused by heavily customized code that required reapplication during each update. The implementation delivered modernized user experience through the Fluid User Interface, including a fluid My Hays portal engaging roughly 4,000 users in the United Kingdom and Ireland for approvals, absence management, payslip retrieval, diversity reporting, and expenses, demonstrating Core HR operational coverage and user self-service enablement.
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Environment, Health and Safety (EHS) | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2018 | 2018 |
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Pension Administration | HCM |
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2021 | 2021 |
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Pension Administration | HCM |
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2007 | 2007 |
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Talent Assessment | HCM |
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2017 | 2017 |
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Hays AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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Hays Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Hays Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2023 | 2023 |
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PBX, VoiP and Phone Systems | Collaboration |
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2021 | 2021 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2008 | 2008 |
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Hays Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management, Document Management, Intelligent Document Processing | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Hays CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2024 | 2024 |
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Hays TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2014 | 2014 |
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Hays IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Hays CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Hays
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager & Customer Service Specialist Lead | Manager | Customer Service | |
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Director Hays Technology | Director | IT | |
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UK & EMEA Senior Clients Services Manager | Manager | Customer Service | |
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Senior Manager - Customer Service & Contact Centres | Manager | Customer Service | |
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Compliance & Customer Service Director | Director | Customer Service | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Hays Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hays IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hays digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hays Technographics
Hays is a Professional Services organization based in United Kingdom,
with around 10300 employees and annual revenues of $8.88 billion.
Hays operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle PeopleSoft HCM and Olark Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Hays has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Olark.
Hays recently adopted applications including
Sonder Wellbeing in 2024, Olark Live Chat in 2024 and Acoustic Analytics (formerly IBM Tealeaf) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hays’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hays’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hays technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.