Sciensus
20 Eastbourne Terrace,
London, W2 6LA,
United Kingdom
London, W2 6LA,
United Kingdom
44 33 3103-9499
Life Sciences
Sciensus Technographics
Sciensus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sciensus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 Sciensus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sciensus has purchased the following applications: Sage 500 ERP (formerly MAS 500) for ERP Financial in 2014, Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2019, Live Helper Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sciensus is running and its propensity to invest more and deepen its relationship with Sage , Microsoft , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sciensus revenues, which have grown to $222.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sciensus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sciensus Tech Stack and Enterprise Applications
Sciensus ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 500 ERP (formerly MAS 500) | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Sciensus implemented Sage 500 ERP (formerly MAS 500) as its core ERP Financial system to support billing and accounts receivable operations for its Healthcare at Home services. The deployment centered on transactional finance and invoice query workflows used by invoice query clerks and finance teams across the United Kingdom, with the Sage 500 ERP (formerly MAS 500) instance serving as the authoritative ledger for invoicing and payment status.
The implementation emphasized accounts receivable and invoice query management capabilities within Sage 500 ERP, with configuration and operational use tied to Sage500 Line and adjacent modules noted as Transform and GetPaid. Operational tooling integrated directly with document and communication systems, investigators and clerks consistently used SharePoint for document management, Outlook for correspondence, and Excel for reconciliation and analysis, while CRM by Microsoft Dynamics was used to surface customer records alongside Sage 500 ERP data for dispute resolution workflows.
Governance and day to day workflow changes focused on formalizing invoice query handling and historical investigation processes, embedding a pattern where invoice query clerks reconciled Sage 500 ERP transaction history with SharePoint stored documents and CRM customer context, and routed communications through Outlook. The implementation therefore connected core ERP Financial transaction handling to adjacent collaboration and CRM systems to streamline inquiry resolution and collections related activities.
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ERP Financial | ERP |
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2020 | 2020 |
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Sciensus HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2019 | 2019 |
In 2019, Sciensus implemented Reward Gateway Employee Reward and Recognition to centralize colleague engagement and formalize recognition practices. The deployment targeted HR and Colleague Experience functions and was positioned within Employee Recognition and Rewards Management for a workforce of approximately 1,600 employees.
Configuration focused on category-standard capabilities such as peer to peer recognition workflows, manager nominations and approvals, points issuance, a rewards redemption marketplace, administration consoles and reporting dashboards. Reward Gateway Employee Reward and Recognition was configured to support program communications, recognition curation and administrative controls required for ongoing program operations.
Governance and operational ownership rested with Colleague Experience leadership, with Jordanne Yeomans, Colleague Experience Lead, accountable for program policy, approvals and sustainment, and HR managing day to day administration. Controls emphasized role based administration, recognition workflow rules and reporting to support program governance and ongoing management.
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Employee Self Service | HCM |
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2020 | 2020 |
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Sciensus AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Live Helper Chat | Legacy | Live Helper Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sciensus implemented Live Helper Chat on its public website. The deployment positions Live Helper Chat as the primary Chatbots and Conversational AI layer for website-based patient and customer interactions across Sciensus United Kingdom operations, providing a synchronous channel for inbound inquiries and early triage of support needs.
The Live Helper Chat implementation leverages common Chatbots and Conversational AI functionality including a web chat widget for real-time messaging, operator routing and queuing, canned responses and scripted workflows, session transcripts, and engagement analytics. Configuration work concentrated on widget placement, availability windows, response template libraries, and agent assignment rules to align responses with healthcare-focused inquiries.
Live Helper Chat is embedded into the website contact and patient engagement flow to surface chat sessions to customer service and patient support teams, enabling an immediate web-first touchpoint before downstream follow up. Operational coverage is website-centric, serving site visitors and patients seeking appointment information, product details, or support through the Sciensus site.
Governance for the deployment is organized around centralized control of response templates and routing settings within digital operations, aligning chat handling with existing support workflows and escalation paths. The implementation is scoped to external customer and patient interactions on the public website rather than as an enterprise internal collaboration tool.
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Sciensus CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sciensus IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sciensus CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sciensus
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Technology Officer | CXO | IT | |
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Director of Digital Solutions | Director | IT | |
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Finance Systems Manager | Manager | Finance | |
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Transport and Distribution Manager | Manager | Supply Chain | |
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Apps Being Evaluated by Sciensus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sciensus IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sciensus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sciensus Technographics
Sciensus is a Life Sciences organization based in United Kingdom,
with around 1600 employees and annual revenues of $222.0 million.
Sciensus operates a diverse technology stack with applications such as
Sage 500 ERP (formerly MAS 500), Reward Gateway Employee Reward and Recognition and Live Helper Chat,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
Sciensus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Edenred and Live Helper Chat.
Sciensus recently adopted applications including
Live Helper Chat in 2021, Amazon EC2 in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sciensus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sciensus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sciensus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.