Healthfirst
100 Church St,
New York, 10007, NY,
United States
New York, 10007, NY,
United States
1 212-801-6000
Insurance
Healthfirst Technographics
Healthfirst Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Healthfirst and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5800 Healthfirst employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Healthfirst has purchased the following applications: Ascend SmartTouch Accounts Payable for AP Automation in 2018, Workday Absence Management for Absence and Leave Management in 2020, SS&C PowerMHS for Core Admin Processing System in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Healthfirst is running and its propensity to invest more and deepen its relationship with Ascend Software , Workday , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Healthfirst revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Healthfirst intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Healthfirst Tech Stack and Enterprise Applications
Healthfirst ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascend Software | Legacy | Ascend SmartTouch Accounts Payable | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018 Healthfirst implemented Ascend SmartTouch Accounts Payable as part of an AP Automation initiative for its Accounts Payable department. The deployment targeted invoice validation, routing, approvals, electronic storage, policy enforcement, and exception processing to centralize AP control and standardize invoice lifecycles.
The implementation included Ascend SmartTouch AIR, SmartTouch AP, and Ascend ECM solutions, configured for automated capture, data validation rules, workflow routing and multi-stage approval chains. The rollup combined Ascend’s cloud and on-premise components to provide document management, automated exception queues, and audit-ready archival.
Real-time integration for Healthfirst’s ERP was implemented to synchronize invoice status and support transactional posting from the AP workflow into the finance system. The solution orchestrated workflow state across invoice capture, validation, approvals and archive, enabling finance teams to follow a single source of truth for AP transactions.
Governance was addressed through embedded policy enforcement and exception processing workflows, shifting manual review into systemized processes and reducing paper handling. Healthfirst described the goals of reducing costs, modernizing operations, and enhancing collaboration, with the Ascend SmartTouch Accounts Payable deployment aimed at improving document visibility and control across the AP function.
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2015 | 2015 |
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Healthfirst HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2021 |
In 2020 Healthfirst implemented Workday Absence Management as part of its broader Workday HCM program. Workday Absence Management serves the Absence and Leave Management needs across HR, benefits, payroll and time tracking functions for the 5,800 employee organization in the United States.
The implementation encompassed configuration of absence policies, leave types, eligibility rules and event maintenance workflows, alongside configuration of absence-related calculated fields and custom objects. The team executed configuration and prototype testing, unit testing and user acceptance testing for absence processes, aligning absence business processes with existing Workday modules such as Core HCM, Benefits, Payroll, Time Tracking and Recruiting.
Operational integration centered on linking absence event maintenance with Time Tracking and Payroll processing and on reporting that spans New Hires, Benefits, Compensation, Payroll and Recruiting. The program included creation of numerous custom reports and calculated fields, and configuration and testing of Workday Open Enrollment processes, with the client rolling out its first Benefits Annual Enrollment for all employees. Implementation validation included extensive rule verification, including review of approximately 1,000 eligibility rules, 50,000 event rules and 200 benefit programs to ensure accurate event calculations on daily event maintenance and annual enrollment.
Governance and ongoing support were formalized through day to day management of Workday business processes such as Compensation, Hiring, Performance, Security and Talent Review, plus defined test scenarios and benefits audit procedures. Staffing and sustainment were structured as continuous development, enhancement, upgrade and maintenance activities for Absence Management and adjacent modules, with the implementation team providing configuration, enhancements and operational support for absence workflows and related HR processes.
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BackGround Screening | HCM |
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2013 | 2013 |
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Benefits Administration | HCM |
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2020 | 2021 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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HR Compliance | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2020 | 2021 |
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Performance and Goal Management | HCM |
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2020 | 2021 |
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Recruiting | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2008 | 2008 |
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Time and Attendance | HCM |
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2020 | 2021 |
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Workforce Analytics | HCM |
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2020 | 2021 |
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Workforce Management | HCM |
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2008 | 2008 |
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Healthfirst ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SS&C Technologies | Legacy | SS&C PowerMHS | Core Admin Processing System | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008, Healthfirst implemented SS&C PowerMHS as its Core Admin Processing System to centralize claims adjudication and configuration for its health plan operations. The deployment established SS&C PowerMHS as the system of record for claims business rules, benefit definitions, and adjudication logic used by operations and product management teams across the organization.
The implementation focused on claims configuration capabilities, including rules based table driven claims processing, member benefit setup, claims editing rules, reference data management, code set administration, pre authorization guidelines, and medical policy enforcement to drive accurate claims payment. SS&C PowerMHS was configured to support benefit elements such as member cost shares, deductibles, and out of pocket maximums, and teams developed test scripts and regression suites to validate configuration against source documentation prior to production release.
The operational environment leveraged an analytics and testing toolset to support configuration analysis and troubleshooting, with staff using SQL, SAS, Alteryx, AWS, Python, and Tableau for data analysis, and Microsoft Project, SharePoint, Excel, and Access for project tracking, testing and reporting. The implementation environment also referenced claims editing and payment integrity tooling such as ClaimsXten, Cotiviti, and Optum Payment Integrity as part of operational workflows for claims validation and editing, alongside SS&C PowerMHS adjudication processes.
Governance centered on business rule change control, production validation, and audit strategies to ensure configuration integrity, with claims configuration analysts acting as SMEs to liaise between technical teams, testing groups, and business stakeholders. Release coordination, root cause analysis of configuration issues, and ongoing monitoring of automation levels in claims adjudication were formalized as part of the rollout and steady state operations, aligning Healthfirst SS&C PowerMHS Core Admin Processing System activity to claims operations and product management functions.
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Dealership Management | ERP Services and Operations |
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2024 | 2024 |
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Mailing System | ERP Services and Operations |
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2014 | 2014 |
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Healthfirst AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Healthfirst Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Healthfirst Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2024 | 2024 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Healthfirst Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2025 | 2025 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Document Management | Content Management |
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2018 | 2018 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Healthfirst eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Healthfirst CRM
Healthfirst EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2021 |
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Healthfirst ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Healthfirst PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Healthfirst SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2015 | 2015 |
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Sales Performance Management | SPM |
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2024 | 2024 |
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Healthfirst TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Healthfirst PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Healthfirst IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Data Warehouse Appliance | IaaS |
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2015 | 2015 |
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Healthfirst CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2014 | 2014 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Healthfirst
| First Name | Last Name | Title | Function | Department | Phone | |
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Director( Data Management) | Director | IT | |
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Director Data & Analytics | Director | IT | |
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Director of Operations, Analytics and Reporting | Director | IT | |
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CFO | CXO | Finance | |
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VP Finance | VP | Finance | |
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Director, Finance Business Partner | Director | Finance | |
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Asst. Vice President, Finance | VP | Finance | |
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Manager, Financial Reporting | Manager | Finance | |
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Senior Manager, Purchasing | Manager | Procurement | |
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IT Purchasing Manager | Manager | Procurement | |
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Vice President Infrastructure and Operations | VP | IT | |
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Chief Human Resources Officer | CXO | HR | |
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Director, HR Compliance | Director | HR | |
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Asst Director, Financial Reporting | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Vice President, HR & Enterprise Change Management | VP | HR | |
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COO | CXO | Finance | |
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VP, Talent Acquisition | VP | HR | |
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Director Talent Acquisition | Director | HR | |
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Chief Legal Officer | CXO | Legal | |
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HR Business Partner, Manager / Compliance and Legal | Manager | HR | |
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VP, HR Operations | VP | HR | |
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Director - Sales & Community Engagement Strategic Planning & Operations | Director | Sales | |
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Director, Medicare Sales and Retention | Director | Sales | |
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Director of Customer/Employee Experience – Operations | Director | Customer Service | |
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Director of Broker Sales and Services | Director | Sales | |
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VP, Enterprise Architecture | VP | IT | |
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Director Enterprise Architecture | Director | IT | |
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Global Product Head (Security & Data) | Manager | IT | |
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Senior Talent Acquisition Partner | Manager | HR | |
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HR Compliance and Employee Relations Manager | Manager | HR | |
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Director, Talent Advisor | Director | HR | |
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Talent Director, Operations & Clinical/Market Engagement & Branding Strategy Leader | Director | HR | |
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Commission Sales Associate | Manager | Sales | |
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Senior Compensation Manager | Manager | HR | |
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Director, Medicare Sales Effectiveness | Director | Sales | |
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IT Orchestration Manager | Manager | IT | |
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VP of Community Engagement | VP | Operations | |
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Workforce Analytics Manager | Manager | HR | |
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Sr. Manager App Dev | Manager | IT | |
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Manager, HR Technology Programs | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Chief Information Security Officer | CXO | IT | |
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Apps Being Evaluated by Healthfirst Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Healthfirst IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Healthfirst digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Healthfirst Technographics
Healthfirst is a Insurance organization based in United States,
with around 5800 employees and annual revenues of $2.50 billion.
Healthfirst operates a diverse technology stack with applications such as
Ascend SmartTouch Accounts Payable, Workday Absence Management and SS&C PowerMHS,
covering areas like AP Automation, Absence and Leave Management and Core Admin Processing System.
Healthfirst has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascend Software, Workday and SS&C Technologies.
Healthfirst recently adopted applications including
SAP SuccessFactors Agent Performance Management in 2024, InterSystems IRIS in 2023 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Healthfirst’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Healthfirst’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Healthfirst technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.