Guernsey, GY1 2QH,
United Kingdom
Healthspan Technographics
Healthspan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Healthspan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Healthspan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Healthspan has purchased the following applications: Mitel CX for Generative AI Platforms in 2025, Coveo Relevance Cloud for Application, Web and Enterprise Search in 2017, USPS Click-N-Ship for Shipping Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Healthspan is running and its propensity to invest more and deepen its relationship with Mitel , Coveo , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Healthspan revenues, which have grown to $3.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Healthspan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Healthspan Tech Stack and Enterprise Applications
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel CX | Generative AI Platforms | AI Development | Talkative | 2025 | 2025 |
In 2025, Healthspan integrated Talkative's AI chatbot with Mitel CX to modernize its customer service operations in the United Kingdom. The deployment used Mitel CX under the Generative AI Platforms category to automate common digital product inquiries and consolidate agent dashboards across digital channels.
The implementation configured Talkative as a virtual agent to handle high-volume product and order queries, with Mitel CX providing the contact handling and agent desktop consolidation. Workflows were designed for automated resolution of routine requests, explicit escalation paths to human agents, and unified session context transfer so agents receive conversational history when taking over.
Integration scope covered Healthspan's customer service organization and online channel touchpoints in the UK, with Talkative acting as the implementation partner for the virtual agent integration into Mitel CX. Operational coverage centralized dashboards and queue management inside Mitel CX to provide supervisors and agents with a single view of chatbot handoffs and live interactions.
Governance and rollout emphasized iterative tuning of the virtual agent conversation models and scripted escalation rules, with phased activation across product inquiry types. The case study documents an 88% AI resolution rate in the first month and a 3% improvement in CSAT, outcomes that freed agents to focus on complex queries while keeping Mitel CX and Talkative at the center of customer service automation.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Relevance Cloud | Application, Web and Enterprise Search | Content Management | n/a | 2017 | 2017 |
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Web Content Management | Content Management |
|
2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| USPS | Legacy | USPS Click-N-Ship | Shipping Management | eCommerce | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2024 | 2024 |
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Customer Experience | CRM |
|
2018 | 2018 |
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Partner Relationship Management | CRM |
|
2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2003 | 2003 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Healthspan
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Healthspan Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||