AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Healthspan Tech Stack and Enterprise Applications

AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mitel Legacy Mitel CX Generative AI Platforms AI Development Talkative 2025 2025
In 2025, Healthspan integrated Talkative's AI chatbot with Mitel CX to modernize its customer service operations in the United Kingdom. The deployment used Mitel CX under the Generative AI Platforms category to automate common digital product inquiries and consolidate agent dashboards across digital channels. The implementation configured Talkative as a virtual agent to handle high-volume product and order queries, with Mitel CX providing the contact handling and agent desktop consolidation. Workflows were designed for automated resolution of routine requests, explicit escalation paths to human agents, and unified session context transfer so agents receive conversational history when taking over. Integration scope covered Healthspan's customer service organization and online channel touchpoints in the UK, with Talkative acting as the implementation partner for the virtual agent integration into Mitel CX. Operational coverage centralized dashboards and queue management inside Mitel CX to provide supervisors and agents with a single view of chatbot handoffs and live interactions. Governance and rollout emphasized iterative tuning of the virtual agent conversation models and scripted escalation rules, with phased activation across product inquiry types. The case study documents an 88% AI resolution rate in the first month and a 3% improvement in CSAT, outcomes that freed agents to focus on complex queries while keeping Mitel CX and Talkative at the center of customer service automation.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Coveo Legacy Coveo Relevance Cloud Application, Web and Enterprise Search Content Management n/a 2017 2017
Web Content Management Content Management 2013 2013
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
USPS Legacy USPS Click-N-Ship Shipping Management eCommerce n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Tracking and Recording CRM 2024 2024
Customer Experience CRM 2018 2018
Partner Relationship Management CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2003 2003
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Secure Email Gateways (SEGs) CyberSecurity 2020 2020

IT Decision Makers and Key Stakeholders at Healthspan

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Healthspan Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Healthspan IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Healthspan digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Healthspan Technographics
Healthspan is a Retail organization based in United Kingdom, with around 10 employees and annual revenues of $3.8 million.
Healthspan operates a diverse technology stack with applications such as Mitel CX, Coveo Relevance Cloud and USPS Click-N-Ship, covering areas like Generative AI Platforms, Application, Web and Enterprise Search and Shipping Management.
Healthspan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Mitel, Coveo and USPS.
Healthspan recently adopted applications including Mitel CX in 2025, Mitel Interaction Recording Insights AI in 2024 and USPS Click-N-Ship in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Healthspan’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Healthspan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Healthspan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.