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HED - Hydro Electronic Devices
Location
2120 Constitution Ave.,
Hartford, 53027, WI,
United States
Website
https://www.hedcontrols.com/
Phone
1 800-398-2224
Artw industry
Manufacturing
Employee
Revenue

HED - Hydro Electronic Devices Technographics

HED - Hydro Electronic Devices Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by HED - Hydro Electronic Devices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 HED - Hydro Electronic Devices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that HED - Hydro Electronic Devices has purchased the following applications: Blulogix Recurring Billing for Subscription and Recurring Billing in 2024, Zendesk Service for Customer Support in 2022, Zendesk Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems HED - Hydro Electronic Devices is running and its propensity to invest more and deepen its relationship with BluLogix , Zendesk , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing HED - Hydro Electronic Devices revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HED - Hydro Electronic Devices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

HED - Hydro Electronic Devices Tech Stack and Enterprise Applications

HED - Hydro Electronic Devices ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
BluLogix Legacy Blulogix Recurring Billing Subscription and Recurring Billing ERP n/a 2024 2024
In 2024, HED Hydro Electronic Devices implemented Blulogix Recurring Billing to enable a Telematics-as-a-Service business model, adopting Subscription and Recurring Billing to commercialize telematics offerings for OEM channel customers in the United States. The deployment centralized subscription management and automated billing within HEDs commercial operations to support recurring revenue flows for device and service packages. The Blulogix Recurring Billing implementation configured subscription management, usage-based billing and a customer self-service portal, aligning with Subscription and Recurring Billing functional workflows for lifecycle management, rating and invoicing. Configuration work focused on product catalog mapping for telematics packages, usage event capture and automated billing orchestration to support subscription lifecycle events. Operational coverage explicitly targeted billing, finance and CRM process areas, with the solution servicing OEM channel sales and support workflows across HEDs United States operations. Data synchronization between recurring billing processes and existing finance and CRM processes was emphasized to keep customer accounts, billing events and collections information aligned. Governance and rollout prioritized channel enablement for OEM partners and shifted internal order to subscription-centric billing and account management processes. According to the BluLogix HED Telematics case study the initiative improved HEDs competitiveness, increased customer self-service and delivered operational efficiency.
HED - Hydro Electronic Devices CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2022 2022
Tag Management CRM 2021 2021
HED - Hydro Electronic Devices AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, HED Hydro Electronic Devices deployed Zendesk Chat on its public website to provide live customer engagement and inquiry capture. The implementation uses Zendesk Chat within the Chatbots and Conversational AI category to support web-based customer support and inbound sales enquiries for the manufacturing business. The deployment focused on installing and configuring the Zendesk Chat widget, enabling standard conversational capabilities such as proactive messaging, canned responses, and real time agent routing. Chat sessions are captured as part of the vendor platform workflow, enabling transcript capture and handoff into Zendesk support workflows, and the configuration included agent queueing and shift routing to align with the customer service team. Governance centered on operationalizing chat handling for the web channel, updating support workflows to include chat transcripts, and providing agents with templated responses and routing rules consistent with Chatbots and Conversational AI best practices.
HED - Hydro Electronic Devices Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2020 2020
HED - Hydro Electronic Devices Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enterprise Content Management Content Management 2020 2020
HED - Hydro Electronic Devices IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at HED - Hydro Electronic Devices

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by HED - Hydro Electronic Devices Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HED - Hydro Electronic Devices IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HED - Hydro Electronic Devices digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD HED - Hydro Electronic Devices Technographics
HED - Hydro Electronic Devices is a Manufacturing organization based in United States, with around 150 employees and annual revenues of $50.0 million.
HED - Hydro Electronic Devices operates a diverse technology stack with applications such as Blulogix Recurring Billing, Zendesk Service and Zendesk Chat, covering areas like Subscription and Recurring Billing, Customer Support and Chatbots and Conversational AI.
HED - Hydro Electronic Devices has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as BluLogix and Zendesk.
HED - Hydro Electronic Devices recently adopted applications including Blulogix Recurring Billing in 2024, Zendesk Service in 2022 and Zendesk Chat in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HED - Hydro Electronic Devices’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates HED - Hydro Electronic Devices’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HED - Hydro Electronic Devices technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.