HED - Hydro Electronic Devices
2120 Constitution Ave.,
Hartford, 53027, WI,
United States
Hartford, 53027, WI,
United States
1 800-398-2224
Manufacturing
HED - Hydro Electronic Devices Technographics
HED - Hydro Electronic Devices Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HED - Hydro Electronic Devices and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 HED - Hydro Electronic Devices employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HED - Hydro Electronic Devices has purchased the following applications: Blulogix Recurring Billing for Subscription and Recurring Billing in 2024, Zendesk Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HED - Hydro Electronic Devices is running and its propensity to invest more and deepen its relationship with BluLogix , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HED - Hydro Electronic Devices revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HED - Hydro Electronic Devices intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HED - Hydro Electronic Devices Tech Stack and Enterprise Applications
HED - Hydro Electronic Devices ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BluLogix | Legacy | Blulogix Recurring Billing | Subscription and Recurring Billing | ERP | n/a | 2024 | 2024 |
In 2024, HED Hydro Electronic Devices implemented Blulogix Recurring Billing to enable a Telematics-as-a-Service business model, adopting Subscription and Recurring Billing to commercialize telematics offerings for OEM channel customers in the United States. The deployment centralized subscription management and automated billing within HEDs commercial operations to support recurring revenue flows for device and service packages.
The Blulogix Recurring Billing implementation configured subscription management, usage-based billing and a customer self-service portal, aligning with Subscription and Recurring Billing functional workflows for lifecycle management, rating and invoicing. Configuration work focused on product catalog mapping for telematics packages, usage event capture and automated billing orchestration to support subscription lifecycle events.
Operational coverage explicitly targeted billing, finance and CRM process areas, with the solution servicing OEM channel sales and support workflows across HEDs United States operations. Data synchronization between recurring billing processes and existing finance and CRM processes was emphasized to keep customer accounts, billing events and collections information aligned.
Governance and rollout prioritized channel enablement for OEM partners and shifted internal order to subscription-centric billing and account management processes. According to the BluLogix HED Telematics case study the initiative improved HEDs competitiveness, increased customer self-service and delivered operational efficiency.
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HED - Hydro Electronic Devices AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, HED Hydro Electronic Devices deployed Zendesk Chat on its public website to provide live customer engagement and inquiry capture. The implementation uses Zendesk Chat within the Chatbots and Conversational AI category to support web-based customer support and inbound sales enquiries for the manufacturing business.
The deployment focused on installing and configuring the Zendesk Chat widget, enabling standard conversational capabilities such as proactive messaging, canned responses, and real time agent routing. Chat sessions are captured as part of the vendor platform workflow, enabling transcript capture and handoff into Zendesk support workflows, and the configuration included agent queueing and shift routing to align with the customer service team. Governance centered on operationalizing chat handling for the web channel, updating support workflows to include chat transcripts, and providing agents with templated responses and routing rules consistent with Chatbots and Conversational AI best practices.
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HED - Hydro Electronic Devices Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, HED Hydro Electronic Devices implemented Microsoft 365 as its Collaboration platform. The implementation is observable in the company website source which references Microsoft 365 components, indicating active use of Microsoft 365 for corporate collaboration and content delivery.
The Microsoft 365 deployment focused on core Collaboration capabilities, with typical configuration of Exchange Online email, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and document management, and OneDrive for user file storage. Deployment activities aligned to Collaboration workflows included tenant configuration, user and license provisioning, email domain setup, SharePoint site structure and governance for access and document lifecycle, and basic administrative controls to support employee communications and knowledge sharing. HED Hydro Electronic Devices Microsoft 365 Collaboration supports the companys collaboration and document management functions across its corporate operations.
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HED - Hydro Electronic Devices Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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HED - Hydro Electronic Devices CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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HED - Hydro Electronic Devices IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HED - Hydro Electronic Devices
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HED - Hydro Electronic Devices Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HED - Hydro Electronic Devices IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HED - Hydro Electronic Devices digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD HED - Hydro Electronic Devices Technographics
HED - Hydro Electronic Devices is a Manufacturing organization based in United States,
with around 150 employees and annual revenues of $50.0 million.
HED - Hydro Electronic Devices operates a diverse technology stack with applications such as
Blulogix Recurring Billing, Zendesk Chat and Microsoft 365,
covering areas like Subscription and Recurring Billing, Chatbots and Conversational AI and Collaboration.
HED - Hydro Electronic Devices has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BluLogix, Zendesk and Microsoft.
HED - Hydro Electronic Devices recently adopted applications including
Blulogix Recurring Billing in 2024, Zendesk Chat in 2022 and Zendesk Service in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HED - Hydro Electronic Devices’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HED - Hydro Electronic Devices’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HED - Hydro Electronic Devices technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.