Lehi, 84043, UT,
United States
Helpy.io Technographics
Helpy.io Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Helpy.io and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Helpy.io employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Helpy.io has purchased the following applications: Helpy.io Platform for Customer Support in 2016, New Relic APM for Application Performance Management in 2015, Salesforce Heroku for Apps Development in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Helpy.io is running and its propensity to invest more and deepen its relationship with Helpy.io , New Relic , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Helpy.io revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Helpy.io intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Helpy.io Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Helpy.io | Legacy | Helpy.io Platform | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Helpy.io deployed the Helpy.io Platform to operate its public support portal. The Helpy.io Platform serves as a Customer Support application providing CRM, ticketing, knowledgebase and chat capabilities delivered from the United States.
The implementation leverages Helpy Pro components with inferred usage of Helpy Pro ticketing, knowledgebase and live chat to manage ticket lifecycle, knowledge publishing and real time customer engagement. The deployment is self provisioned by Helpy.io, a configuration that emphasizes data control and direct operational oversight of support workflows.
Operational scope is concentrated on customer support and service delivery for Helpy.io customers, consolidating CRM and support workflows within the Helpy.io Platform and enabling centralized triage and escalation processes. Governance focused on data control and faster support delivery as stated, with functional configuration oriented around ticket routing, knowledge management and live chat coordination.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2015 | 2015 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Heroku | Apps Development | PaaS | n/a | 2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
IT Decision Makers and Key Stakeholders at Helpy.io
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Helpy.io Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||