AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Henkel Adhesive Technologies Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
InMoment Legacy InMoment VoC Customer Experience CRM n/a 2024 2025
In 2024, Henkel Adhesive Technologies implemented InMoment VoC to establish a Voice of Customer capability within its Adhesive Technologies business unit, aligning the initiative with an ongoing end to end digital transformation. The deployment positions InMoment VoC as the Customer Experience platform to capture continuous feedback across the customer journey for industrial and consumer brands within Henkel Adhesive Technologies. This implementation supports a company wide shift toward a customer centric, data driven organizational approach. Configuration focused on core VoC capabilities typical of the Customer Experience category, including continuous feedback capture, survey orchestration, analytics for trend detection and root cause analysis, and an action management layer to enable closed loop follow up. Role based access and workflow automation were implemented to deliver insights to global CX managers, product teams, and service operations, allowing teams to prioritize remediation tasks and track follow up activities. The InMoment VoC deployment included expert services from the vendor to tailor analytics and actioning workflows to Henkel Adhesive Technologies business processes. Operational scope covers Henkel Adhesive Technologies global operations and spans customer touch points across sales, technical service, and post sale support, embedding feedback collection throughout the customer journey. Governance constructs were established with InMoment to create an operating model for VoC, defining accountability, escalation paths, and processes to ensure follow up actions are taken. InMoment VoC will serve as the enterprise capability for ongoing CX measurement and action management, supporting Henkel Adhesive Technologies stated objective to become a more customer centric organization and to drive continuous improvements through systematically captured customer insights.
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2016 2016
Tag Management CRM 2016 2016
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2024 2024
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Henkel Adhesive Technologies
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Henkel Adhesive Technologies Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Henkel Adhesive Technologies Technographics

Henkel Adhesive Technologies is a Oil, Gas and Chemicals organization based in Germany, with around 24000 employees and annual revenues of $11.24 billion.

Henkel Adhesive Technologies operates a diverse technology stack with applications such as Microsoft 365, Adobe Experience Manager and InMoment VoC, covering areas like Collaboration, Digital Asset Management and Customer Experience.

Henkel Adhesive Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Adobe Systems and InMoment.

Henkel Adhesive Technologies recently adopted applications including InMoment VoC in 2024, Amazon EC2 in 2024 and Amazon CloudFront in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Henkel Adhesive Technologies’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Henkel Adhesive Technologies’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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