Dusseldorf, 40589,
Germany
Henkel Adhesive Technologies Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Henkel Adhesive Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24000 Henkel Adhesive Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Henkel Adhesive Technologies has purchased the following applications: Microsoft 365 for Collaboration in 2020, Adobe Experience Manager for Digital Asset Management in 2019, InMoment VoC for Customer Experience in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Henkel Adhesive Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , InMoment or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Henkel Adhesive Technologies revenues, which have grown to $11.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Henkel Adhesive Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InMoment | Legacy | InMoment VoC | Customer Experience | CRM | n/a | 2024 | 2025 |
In 2024, Henkel Adhesive Technologies implemented InMoment VoC to establish a Voice of Customer capability within its Adhesive Technologies business unit, aligning the initiative with an ongoing end to end digital transformation. The deployment positions InMoment VoC as the Customer Experience platform to capture continuous feedback across the customer journey for industrial and consumer brands within Henkel Adhesive Technologies. This implementation supports a company wide shift toward a customer centric, data driven organizational approach.
Configuration focused on core VoC capabilities typical of the Customer Experience category, including continuous feedback capture, survey orchestration, analytics for trend detection and root cause analysis, and an action management layer to enable closed loop follow up. Role based access and workflow automation were implemented to deliver insights to global CX managers, product teams, and service operations, allowing teams to prioritize remediation tasks and track follow up activities. The InMoment VoC deployment included expert services from the vendor to tailor analytics and actioning workflows to Henkel Adhesive Technologies business processes.
Operational scope covers Henkel Adhesive Technologies global operations and spans customer touch points across sales, technical service, and post sale support, embedding feedback collection throughout the customer journey. Governance constructs were established with InMoment to create an operating model for VoC, defining accountability, escalation paths, and processes to ensure follow up actions are taken. InMoment VoC will serve as the enterprise capability for ongoing CX measurement and action management, supporting Henkel Adhesive Technologies stated objective to become a more customer centric organization and to drive continuous improvements through systematically captured customer insights.
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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